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Suburban Ford of Waterford
Waterford, MI
1,180 Reviews
We understand that there are a lot of choices when buying your next new or used vehicle, financing your purchase, getting service performed, or buying parts for your vehicle. It's a tough decision unless you've already had a history of great service from an automotive retailer.
If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Suburban Ford of Waterford.
"Certified" pre-owned vehicles - Ford has trained our mechanics to inspect and repair our used Ford vehicles to bring them up to the stringent standards required to be classified as Ford certified pre-owned vehicles.
Family-owned business - The Fischer family has owned car dealerships since the 1950's and Suburban Ford of Waterford is proud to be part of the Suburban Collection dealership group, all striving to maintain the same levels of superior customer satisfaction and service.
2,000+ used cars in stock - Being part of the Suburban Collection of dealers, our metro Detroit based dealership has plenty of used cars on-site and access to over 1,700 other vehicles in the metro Detroit area.
Easily accessed location - Located on M-59, Highland Road, we make it very easy to get to our facility from I-75, M-59, US-23, or Telegraph Rd.
CarFax reports - We offer our used car customers access to free CarFax reports to help them become more comfortable knowing more about the used car they are interested in.
Free Wi-Fi - We provide free Wi-Fi access for all our customers to use all your electronic devices while you're waiting for service to be performed.
A rating* at the Better Business Bureau - We have the highest rating possible at the BBB and are a "member in good standing".
Delivery to your location - Our staff is happy to deliver your new or used vehicle, free of charge to your work, home or location of your choice.
Professional, customer-focused management team - Our General Mana
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,180 reviews
August 17, 2023
The service department always works hard to get my vehicles in and the issues handled. vehicles in and the issues handled. More
by Kevin P
August 15, 2023
It took exactly the amount of time I was told. Can't ask for more. Can't ask for more. More
by jccaadm
Employees Worked With
August 15, 2023
They were excellent to work with from beginning to end. Very happy with our car purchase Very happy with our car purchase More
by Chris reighard
August 15, 2023
Ease to work with. Fit my budget. A+ service and helped with every step thru the whole process Fit my budget. A+ service and helped with every step thru the whole process More
by Drews1118
August 12, 2023
Great service, Brian is the best to deal with! ! Everything was done online! Overall very smooth transaction… ! Everything was done online! Overall very smooth transaction… More
by Art
August 11, 2023
I was given great, prompt service for a recall on my car. The persons were friendly and courteous. I am grateful they were able arrange for me to have this service done so quickly. Thank you car. The persons were friendly and courteous. I am grateful they were able arrange for me to have this service done so quickly. Thank you More
by Tlipar
Employees Worked With
August 10, 2023
They have great service Everyone treats. You great They are very helpful Very efficient respectful You great They are very helpful Very efficient respectful More
by MIKEANDDONNAMCG
August 09, 2023
Ordered my Maverick. Filled out credit app online. In and out when truck arrived. Other then waiting for truck to be built a very quick process. Filled out credit app online. In and out when truck arrived. Other then waiting for truck to be built a very quick process. More
by billycreech
August 09, 2023
Very efficient, courteous and helpful staff Very clean. Waiting room beautiful. Ethan was very helpful explaining everything to me Really like this dealership Waiting room beautiful. Ethan was very helpful explaining everything to me Really like this dealership More
by Mopn
Employees Worked With
EthanHuggins
August 04, 2023
I recently bought a 2016 F150 from Suburban Ford of Waterford. I love the truck. I am not so happy with the sales staff. I worked with Pam to negotiate a price of $14,800 + fees. I then was working wit Waterford. I love the truck. I am not so happy with the sales staff. I worked with Pam to negotiate a price of $14,800 + fees. I then was working with Ryan on the purchase. I contaccted Ryan and he said everything is set up and ready, just come pick up the truck. I drove 4 hours to purchase the truck. When I signed the paperwork (through the tablet) Michael the finance guy went through the paperwork so fast, I barely had time to look at it. Although he did have time to show me all of the extended warrenty oprions. As it turns out, there must be a method to that type of sales because when i got home, my sales price on a $14,800 +fees was over $18,000. I did contact Ryan and he forwarded me to Michael who did not return my contact, so I contacted Zach the sales manager and again no contact. So my advice is to make sure you read all of the fiqures and get the deal you were promised. I realize I should have paid more attention but i thought they were trustworthy, again, I do love the truck but I will not be visiting Suburban Ford of Waterford again. I have talked with the general manager and he is looking into my situation. More
by joeman95
