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Suburban Ford of Waterford
Waterford, MI
1,182 Reviews
We understand that there are a lot of choices when buying your next new or used vehicle, financing your purchase, getting service performed, or buying parts for your vehicle. It's a tough decision unless you've already had a history of great service from an automotive retailer.
If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Suburban Ford of Waterford.
"Certified" pre-owned vehicles - Ford has trained our mechanics to inspect and repair our used Ford vehicles to bring them up to the stringent standards required to be classified as Ford certified pre-owned vehicles.
Family-owned business - The Fischer family has owned car dealerships since the 1950's and Suburban Ford of Waterford is proud to be part of the Suburban Collection dealership group, all striving to maintain the same levels of superior customer satisfaction and service.
2,000+ used cars in stock - Being part of the Suburban Collection of dealers, our metro Detroit based dealership has plenty of used cars on-site and access to over 1,700 other vehicles in the metro Detroit area.
Easily accessed location - Located on M-59, Highland Road, we make it very easy to get to our facility from I-75, M-59, US-23, or Telegraph Rd.
CarFax reports - We offer our used car customers access to free CarFax reports to help them become more comfortable knowing more about the used car they are interested in.
Free Wi-Fi - We provide free Wi-Fi access for all our customers to use all your electronic devices while you're waiting for service to be performed.
A rating* at the Better Business Bureau - We have the highest rating possible at the BBB and are a "member in good standing".
Delivery to your location - Our staff is happy to deliver your new or used vehicle, free of charge to your work, home or location of your choice.
Professional, customer-focused management team - Our General Mana
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,182 reviews
April 18, 2023
It's not there fault that Ford had Spain and UK crap engines in 2021 for hybrid Escapes engines in 2021 for hybrid Escapes More
by Liz
Employees Worked With
Other Employees :
Ashley Charlebois, Jailen Gills
April 17, 2023
Honest and fair. Prompt analysis of the problem and speedy resolution. Ready when promised. Will return Prompt analysis of the problem and speedy resolution. Ready when promised. Will return More
by philabbott1949
Employees Worked With
April 17, 2023
Steve Scarpaci was excellent as our salesman. Signing the final paperwork with the financing department took longer than expected since this was a cash sale. i would give the sales department an Signing the final paperwork with the financing department took longer than expected since this was a cash sale. i would give the sales department an A+ and the finance a C-. More
by dave
Employees Worked With
April 14, 2023
I had a very good experience at Suburban Ford of Waterford. Excellent communication throughout the process. I told them what I wanted, they found it, and I drove away with the exact vehicle I want Waterford. Excellent communication throughout the process. I told them what I wanted, they found it, and I drove away with the exact vehicle I wanted. A+. More
by DRP
Employees Worked With
April 14, 2023
This dealership is exceptional in salesmanship and service. Dana “D J” Waxler and Parker Sereno are outstanding in the service they provide to their customer. They are extremely knowledgeable and sat service. Dana “D J” Waxler and Parker Sereno are outstanding in the service they provide to their customer. They are extremely knowledgeable and satisfy their customers needs. Suburban Ford of Waterford will always be our dealership. More
by afran
April 14, 2023
Ethan was the honestly the best service rep I have ever dealt with at a dealership. Please make sure you are actively working on retaining him as an employee if you agree. dealt with at a dealership. Please make sure you are actively working on retaining him as an employee if you agree. More
by Susann Muirhead
Employees Worked With
Ethan Huggins, Michael Stoijadinov
April 13, 2023
Dana Waxler is great! He really worked with us switching over lease to lease and the family has brought multiple cars from him! Great work! He really worked with us switching over lease to lease and the family has brought multiple cars from him! Great work! More
by Meganmccann66
Employees Worked With
April 13, 2023
I recently brought my F-150 in for "The Works" service to include an oil change, tire rotation and multi point inspection. The oil change was completed but the tech could not locate the wheel lock so they c include an oil change, tire rotation and multi point inspection. The oil change was completed but the tech could not locate the wheel lock so they closed the ticket without the tire rotation or brake inspection. I contacted my service advisor, Roland Hayes, and explained the issue. He immediately said that I would not need to come back in for the remaining service he would have the Mobile service van with Zeke come out. They came out the same day I contacted them. Kudo to Roland and the service team. We have found our go to Ford Dealership. Thanks for valuing your customers. I will recommend the dealership to all my friends. More
by diverpn
April 12, 2023
We have purchased and serviced many vehicles at Suburban Ford and we are always satisfied. Dana Waxler is the best! Ford and we are always satisfied. Dana Waxler is the best! More
by kshep6500
Employees Worked With
April 12, 2023
Exceptional service. Informative and extremely helpful with addressing your wants and needs. Salesman was extremely knowledgeable and accommodating. Informative and extremely helpful with addressing your wants and needs. Salesman was extremely knowledgeable and accommodating. More
by qman46
Employees Worked With
