Suburban Ford of Waterford
Waterford, MI
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,121 reviews
Buyer beware if you are buying a used vehicle. Nothing honest about this dealership, even where safety is concerned. honest about this dealership, even where safety is concerned. More
Drove 258 miles because salesman said car was perfect, when I there the car was less than nice, pant was peeling from both quarters in front of the rear wheels and was told not a big deal. Dent on hatch a when I there the car was less than nice, pant was peeling from both quarters in front of the rear wheels and was told not a big deal. Dent on hatch and the rear bumper looked like a fog chewed on it. Very unhappy with salesman and was basically told your loss. 10 hours out of my day and gas/tolls lost, terrible customer service!! More
Have bought my 3rd vehicle from Kevin. He is always friendly-helpful. Very nice-bright-clean showroom. friendly-helpful. Very nice-bright-clean showroom. More
2 days after purchasing my car started making grinding noise on front brakes . Took my salesman a week to call or return and of my calls or emails. I was told they were going to charge me almost $200 to j noise on front brakes . Took my salesman a week to call or return and of my calls or emails. I was told they were going to charge me almost $200 to just look at the car I just drove off their parking lot!!!! Charged me to resurface my rotors. Car is still making the noise. I have taken it to two other mechanics for a 2nd opinion. Both stated I need new wheelbairings. I have already been in contact with my lawyer and the BBB. More
Laurie sold us a car in less than an hour. She will be my son Kyle’s very first car sales lady! Very accomplished! Thank you Laurie. son Kyle’s very first car sales lady! Very accomplished! Thank you Laurie. More
Tom has been my agent for the last couple of leases. He is probably one of the best salesman I've dealt with at Fords. I'm sure going to miss him when he retires later this year. I hope we have one more is probably one of the best salesman I've dealt with at Fords. I'm sure going to miss him when he retires later this year. I hope we have one more lease experience together before he throws in the towel! Thank you for everything Tom! More
Sent an inquiry and received the automated reply. The next day received an email from Sherry, which I replied to with questions; no reply to that. Received more emails and asked the same questions, then next day received an email from Sherry, which I replied to with questions; no reply to that. Received more emails and asked the same questions, then Jerry Kraft became involved. I asked the same questions, specifically about the brand and condition of the bed cover; no reply. I’ll bring my $50k elsewhere. More
Told them I was already pre approved for a vehicle and they re applied making my credit score go down. This guys not good they re applied making my credit score go down. This guys not good More
Bill came recommended from a close personal friend and my experience could not have been any better. The car buying process has changed so much due to part delays and with that being said, from when we order experience could not have been any better. The car buying process has changed so much due to part delays and with that being said, from when we ordered our new Ford Expedition Maxx in Late July till we picked it up today (early September),It was a pleasure to work will Bill. Thanks for the help and we look forward to purchasing from Bill in the future and would highly recommend him to anyone who needs a "Ford" guy. Also thanks to John who helped steer us in the right direction the day we walked in just asking for Bill to check out Ford's line up since Bill was out of the office. More