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Suburban Ford of Waterford
Waterford, MI
1,121 Reviews
We understand that there are a lot of choices when buying your next new or used vehicle, financing your purchase, getting service performed, or buying parts for your vehicle. It's a tough decision unless you've already had a history of great service from an automotive retailer.
If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Suburban Ford of Waterford.
"Certified" pre-owned vehicles - Ford has trained our mechanics to inspect and repair our used Ford vehicles to bring them up to the stringent standards required to be classified as Ford certified pre-owned vehicles.
Family-owned business - The Fischer family has owned car dealerships since the 1950's and Suburban Ford of Waterford is proud to be part of the Suburban Collection dealership group, all striving to maintain the same levels of superior customer satisfaction and service.
2,000+ used cars in stock - Being part of the Suburban Collection of dealers, our metro Detroit based dealership has plenty of used cars on-site and access to over 1,700 other vehicles in the metro Detroit area.
Easily accessed location - Located on M-59, Highland Road, we make it very easy to get to our facility from I-75, M-59, US-23, or Telegraph Rd.
CarFax reports - We offer our used car customers access to free CarFax reports to help them become more comfortable knowing more about the used car they are interested in.
Free Wi-Fi - We provide free Wi-Fi access for all our customers to use all your electronic devices while you're waiting for service to be performed.
A rating* at the Better Business Bureau - We have the highest rating possible at the BBB and are a "member in good standing".
Delivery to your location - Our staff is happy to deliver your new or used vehicle, free of charge to your work, home or location of your choice.
Professional, customer-focused management team - Our General Mana
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,121 reviews
September 30, 2021
Nick made purchasing my new truck easy and painless! I was in a pretty unique situation that involved moving across the country and needing a vehicle shipped to a midway point, and he took care of everyth was in a pretty unique situation that involved moving across the country and needing a vehicle shipped to a midway point, and he took care of everything and made it as smooth as possible. Despite never stepping foot in the dealership, Nick was in constant communication with me throughout the entirety of the process. I would highly recommend working with Nick for anyone looking to purchase a new car or truck. More
by mic.durfee
Helpful September 25, 2021
I was in there today for a test drive and mr. Joe couldn’t even find the keys. What a joke !!! couldn’t even find the keys. What a joke !!! More
by Mikecady32
Employees Worked With
September 19, 2021
I had my Mercury Grand Marquis in the service department for an oil change a few weeks ago. Mr. Hayes informed me about a nail in the side-wall of my tire, he ordered me a new tire and got it on my car ASAP for an oil change a few weeks ago. Mr. Hayes informed me about a nail in the side-wall of my tire, he ordered me a new tire and got it on my car ASAP. It's great customer service with Roland Hayes. More
by es2021
Employees Worked With
September 19, 2021
I had me Mercury Grand Marquis in the service department the other day because of a bad gas cap. Mr. Stoijadinov came out and helped me with my problem. It's good to know the Service Manager doesn't just si the other day because of a bad gas cap. Mr. Stoijadinov came out and helped me with my problem. It's good to know the Service Manager doesn't just sit at his desk, he is out helping customers in the Service Department. More
by es2021
Employees Worked With
Michael Stoijadinov
September 19, 2021
I've been coming to Suburban Ford of Waterford for over ten years. Dave has terrific dedication for customers. Always helpful on any problems with my Mercury Grand Marquis. ten years. Dave has terrific dedication for customers. Always helpful on any problems with my Mercury Grand Marquis. More
by es2021
Employees Worked With
David Deckard
September 13, 2021
Great experience buying a new vehicle. Everything was well explained and the service was excellent. well explained and the service was excellent. More
by Dan
Employees Worked With
September 06, 2021
I brought my treasured 2017 F-250 King Ranch Super Duty in for service to be under the leadership of Michael Stoijadinov the service manager I have known Michael for over 10 years and know he recently tra in for service to be under the leadership of Michael Stoijadinov the service manager I have known Michael for over 10 years and know he recently transferred to Waterford. I had a sensitive repair that needed to be handled correctly and I knew I could trust Michael so I drove considerably further to have the Truck serviced with him. Once again he exceeded my expectations. I dropped the Truck off Sunday night and by 1:00 the next Monday it was all repaired at what I considered a fair price. Many thanks to Michael, Nolan Hayes and the crew at Waterford Ford. More
by Dan Dan the Super Duty Man
September 06, 2021
Norm is awesome. He has leased me 3 cars so far. He always goes above to make sure everything is just right. I've never had any issues with Norm or the dealership. always goes above to make sure everything is just right. I've never had any issues with Norm or the dealership. More
by Lisakayjohnston
September 01, 2021
I lived in Waterford for several years and I come from a Ford Family. I have had 3 contacts with Suburban Ford in Waterford over the years and each contact has been terrible. My first contact was to purchas Ford Family. I have had 3 contacts with Suburban Ford in Waterford over the years and each contact has been terrible. My first contact was to purchase a vehicle and they would not honor what was listed online so I went to a different dealership. My second contact several years later yet only in 2019 was again to purchase a vehicle. They ordered the vehicle yet it was lacking $10,000 in options. The salesman did not have me sign anything before he ordered the vehicle yet kept telling me I would love the car! He did not listen to what I asked him to order. So again, I went to another dealership and ordered exactly what I wanted and the car is beautiful. Now, I dinged up the front end on this beautiful car and Suburban Ford was the closest dealership that I thought might be ok to do the bodywork. Well, it has been a week and I still do not have an estimate for the repairs. 3 times now I have been promised an estimate yet nothing. No call, nothing. I call them and I get more empty promises. I do not understand why they make promises and then not do anything. Why can't they be honest and say it will take weeks to get an estimate? Or call me and let me know they need another day or so. This makes me wonder what kind of quality work will they do on the repairs since they cannot even provide an estimate. More
by dlcrosscpa
Employees Worked With
Sharr Garza, Tom Tatu
August 30, 2021
Ensured vehicle was available A.M. made appt for evening afterwork same day. Traveled 1.5 hrs. No vehicle sold no call. Poor customer relations. afterwork same day. Traveled 1.5 hrs. No vehicle sold no call. Poor customer relations. More
by twheeler5148
