Suburban Ford of Waterford

Totally Positive Experience We were looking for a reasonably priced used car and found exactly what we were looking for. Our salesperson, Ed Rogin, was helpful without being push We were looking for a reasonably priced used car and found exactly what we were looking for. Our salesperson, Ed Rogin, was helpful without being pushy. They even put new tires on the car before we picked it up! We will definitely be back the next time we are in the market for a car! More

Jamie is outstanding in all areas of sales and service! Jamie made getting into a newer truck for my son very easy and affordable ! When ever we call for anything she calls us right back, her customer serv Jamie made getting into a newer truck for my son very easy and affordable ! When ever we call for anything she calls us right back, her customer service skills are amazing ! More

all around good very pleased with celeste services, she was very friendly didn't give me any problems and understanding thank you for your services have a blessed day very pleased with celeste services, she was very friendly didn't give me any problems and understanding thank you for your services have a blessed day More

David Deckard--Great Job Wow! If Dave Deckard is representative of the service team at Suburban of Waterford, then I'm never going anywhere else. I have typically taken my F Wow! If Dave Deckard is representative of the service team at Suburban of Waterford, then I'm never going anywhere else. I have typically taken my F150 to Suburban of Ferndale, but after bringing my daughter's Escape in and having it diagnosed by Dave, I'm sold on Suburban of Waterford. Dave was knowledgeable, friendly and professional! Thank you so much, Dave! More

Genuine and Helpful Jamie was so helpful and knowledgable about the car I went in to purchase. She had a great rapport and made sure I left happy and satisfied with my ne Jamie was so helpful and knowledgable about the car I went in to purchase. She had a great rapport and made sure I left happy and satisfied with my new lease. I highly recommend working with Jamie! More

We got what we were looking for. Ed Rogin was very friendly and knowledgeable. He listened to what we were looking for and found it for us easily. Mike Barker was very patient and an Ed Rogin was very friendly and knowledgeable. He listened to what we were looking for and found it for us easily. Mike Barker was very patient and and expert at putting together the best package for our sales contract. Thank you Gentlemen for a wonderful buying experience! The new Suburban Ford buildings and showroom are very spacious and GRAND. And, My husband said your coffee is excellent. More

Great people who know how to treat a customer I became comfortable with Ed immediately. He was ALWAYS very cordial, helpful, and friendly. Mike was very professional and made the adjustments I req I became comfortable with Ed immediately. He was ALWAYS very cordial, helpful, and friendly. Mike was very professional and made the adjustments I requested in the numbers like including deducting the value of my trade in, and adjusting the interest rate to the interest rate I already had approved. Also, the dealership operation is state of the art and very impressive: absolutely top-notch. More

Great experience! Joe Mellinger was absolutely fantastic to work with. Knowledgeable and friendly. I highly recommend Joe for you car shopping needs. He went above and Joe Mellinger was absolutely fantastic to work with. Knowledgeable and friendly. I highly recommend Joe for you car shopping needs. He went above and beyond my expectations. Thanks again Joe. More

The BEST experience! I had the best experience with Ed Rogin at Suburban Ford Waterford so I thought it was important to share. I first looked on line at the Ford Escape I had the best experience with Ed Rogin at Suburban Ford Waterford so I thought it was important to share. I first looked on line at the Ford Escape for my daughter to compare the SE model vs the SEL model and messaged a few questions. The computer sent the message to a sales rep (Shay) who promptly called me to answer my questions, she’s going to get back to me after looking at there inventory (20 acres of Ford) but during the conversation i mentioned i bought a car years earlier from them at there old dealership. Shay called me back within a few minutes to let me know i had several options and that she had reached out to my sales rep from years prior and had forwarded the information to him and he would be calling me with any more requests because she wanted to be fair and not to step on anyones toes (honesty, integrity and teamwork!-thank you Shay). Ed Rogin reached out to me through a text and phone call within a few minutes and had several options for me plus had already done some research to make sure i was getting all the rebates i was eligible for ahead of time. My daughter and I drove out to see him to look at a few vehicles he had identified for us. Unfortunately for Ed my daughter knew what she wanted and although they had what looked to be over 100 escapes they didnt have the specific vehicle she wanted, Ed did say “if we dont have it I’ll get it” so within a few minutes he found one for us and transferred it. While we waited for them to prep it and fill it with gas he gave us a tour of there new dealership -AWESOME.... this is a place you want to see, they definately give back to the customer. Lounges, kids play area, coffee bar and state of the art service station. We didnt pass one employee that didnt say “hi”. When we were ready Ed had his IT guru go over the apple play and Ford play with my daughter to Better understand how everything works and syncs with her phone(indoors mind you in there indoor heated pick up bays) and away we went the same day within a few hours. Go see Ed Rogin for the BEST hassle free sales and take the time to see there new state of the art dealership it sure beats buying on line! Thank you ED, Hailey and Jerome More

Best car dealer experience I’ve out of my 12 years leasing Celeste went above and beyond when it came to getting my new vehicle. Since I was extremely sick and was not going to be able to make my appointment w Celeste went above and beyond when it came to getting my new vehicle. Since I was extremely sick and was not going to be able to make my appointment with her, she did everything over the phone with me and then came to my house so I could sign off on the documents. She got me a great car at a great price. The most accommodating and seamless experience I’ve ever had with a car dealership. Thank you! More