Suburban Ford of Waterford

Sam West Gets an A. From the moment that I first entered Suburban Ford of Waterford, Sam West did his job well. He patiently walked me through numerous models, features a From the moment that I first entered Suburban Ford of Waterford, Sam West did his job well. He patiently walked me through numerous models, features and options on three different occasions, over a six week period, as I made my decision. He worked hard to locate the exact car of my choice and hold onto it, as we figured things out on our end. When we made our purchase, Sam patiently reviewed the features of our new vehicle and helped with setting them up and training us in their use. I would highly recommend Sam West. More

Working with Trevor Wortman I had a tremendous experience working with Trevor. He did what he said he would do at every turn! He under promised and over delivered leading me to b I had a tremendous experience working with Trevor. He did what he said he would do at every turn! He under promised and over delivered leading me to be a very satisfied fan of Ford and a raving fan of Trevor. I was going to buy a Chevrolet or Jeep and Trevor helped me discover the value of my Edge. I couldn't be any more satisfied then I am! Thank you Trevor! Jerry Hampton 248-830-4873 Jerryhampton10@att,net More

Trevor is exceptional! Trevor is engaging, personable and has outstanding people skills. Oh yeah, he knows the cars, as well. He is prompt in replying to calls and thorough Trevor is engaging, personable and has outstanding people skills. Oh yeah, he knows the cars, as well. He is prompt in replying to calls and thorough in answering questions. More

Bob Bucknam at Suburban Ford is the best. Bob made the car-buying experience stress-free. He is knowledgeable and experienced. No pressure just great advice. I would recommend Bob to anyone Bob made the car-buying experience stress-free. He is knowledgeable and experienced. No pressure just great advice. I would recommend Bob to anyone. This is my third vehicle purchased with him at Suburban. More

My Car leasing experience at Suburban Ford Waterford My Salesperson, Bob Bucknum, was helpful and patient and also professional. He made sure that I got a great deal.The experience was great! He and t My Salesperson, Bob Bucknum, was helpful and patient and also professional. He made sure that I got a great deal.The experience was great! He and the finance person worked tirelessly to make this deal happen and I drove off the lot that day with the new vehicle that I wanted. Thank you Bob! Thank you Suburban Ford Waterford! Marcia Collier More

Deceptive Salesman and full of lies DO NOT BUY A USED CAR FROM THIS DEALER. I recently purchased a used truck from this dealer which I was told it was in great mechanical condition. When DO NOT BUY A USED CAR FROM THIS DEALER. I recently purchased a used truck from this dealer which I was told it was in great mechanical condition. When test driving the truck I noticed the transmission shifted very hard but I was told it was normal. I took their word on it and now not even a month after buying the truck the transmission is blown. That's not even the only issue with the truck, not even close to the only issue. Here are some of the issues; Cracked Radiator, Vacuum Brake pump leaking, all front end components worn out, The wheels had lug nut keys which were not included, leaking rear main seal, and a few other small items. I was told the vehicle received a 172 point inspection which the documentation cannot be found. Also I had my buddy who is a Master Ford mechanic check the computer which he stated that his Ford computer could not communicate with the truck. But the dealership was nice enough to leave all the previous owners contact info in the truck (DPPA prevents this). I contacted the previous owner and he told me he traded it in because the transmission was bad, engine leaked, and cooling system leaked. I am taking full legal action against them. More

Fabulous Ford Experience I worked with Bill Sommer on my first new car purchase in 16 years! He found the exact Escape I wanted at another dealership and brought it in. Bill I worked with Bill Sommer on my first new car purchase in 16 years! He found the exact Escape I wanted at another dealership and brought it in. Bill even picked me up and brought me to the dealership to complete the transaction. He also gave me great advice on other car related issues and after market accessories. I will certainly recommend Bill to friends and family. More

First Time at Suburban Ford Very good experience. I used the Costco Plan with the dealership and they knew everything about the plan and made my job easy. Received good price on Very good experience. I used the Costco Plan with the dealership and they knew everything about the plan and made my job easy. Received good price on my trade. I will be back Thanks More

Perfect Purchase Experience. Worked with Kevin Kobak now for several vehicles. both purchases and leases. It is so reassuring to return to the dealership and have a friend there Worked with Kevin Kobak now for several vehicles. both purchases and leases. It is so reassuring to return to the dealership and have a friend there I know I can trust and be comfortable with. Kevin puts himself in my position and acts like he is making the purchase/lease for himself. Kevin anticipates my questions and provides the information I would like before I even ask. Again this time I wanted a vehicle not currently in inventory and Kevin found one out of state and had it brought in and prepped for me the next day. Financially, the dealership puts the customer in the best position possible to assure I am completely satisfied. I have recommended Kevin and Suburban Ford to others and I was pleased that they thanked me after their experience. I already look forward to my next lease experience with Kevin and Suburban Ford. More