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Suburban Mazda of Farmington Hills
Farmington Hills, MI
663 Reviews
Making the decision to buy a new Mazda is easy to do with our great selection of new Mazda vehicles. After all, each of our new models has head-turning style and tons of features that add to your wonderful driving experience. Farmington Hills drivers demand excellence on the road, and our quality vehicles do not disappoint in any way. From smaller coupes to larger SUVs and many options in between, you can easily find the perfect vehicle to take home when you stop our dealership soon. Remember that we are also your source for affordable financing and excellent vehicle service.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 663 reviews
October 23, 2025
So far suburban has been good very prompt and easy to work with loved working with Erik! work with loved working with Erik! More
by Harper
October 22, 2025
I’m sharing my experience so others can make an informed decision before purchasing from this dealership. I purchased a used Porsche Cayenne from Suburban Mazda of Farmington Hills on September 8, 2025. decision before purchasing from this dealership. I purchased a used Porsche Cayenne from Suburban Mazda of Farmington Hills on September 8, 2025. Within 24 hours, the check-engine light came on while I was driving home from the hospital at 2 AM. My salesperson informed me that the used-car sales manager would coordinate repairs with Porsche of Novi. The sales manager later called to express frustration and admitted that the vehicle had previously had a check-engine light, which Porsche Novi had supposedly repaired before it was sold. He assured me they would fix it at no cost and return it “in perfect condition.” Unfortunately, that promise was never fulfilled. Timeline of Events Sept 9–17: No update on vehicle. Sept 17: A service advisor at Porsche Novi stated that Mazda had not yet authorized repairs but expected completion by week’s end. Sept 18: The sales manager confirmed that Mazda finally approved the repairs. Sept 23–26: After no progress, I asked if the dealership could reverse the deal due to reliability concerns. The manager said he would speak with finance but never followed up. Sept 27: I was told the reversal would be discussed, but that the vehicle was ready for pickup. Sept 29: When I went to pick it up, Porsche Novi said it still wasn’t ready due to another issue. The sales manager informed me the deal was already “booked and funded” and could not be reversed. He promised to cover my first payment and let me continue using the loaner vehicle. Oct 6–8: Porsche Novi confirmed the vehicle was ready on Oct 6. I picked it up on Oct 7 and returned the loaner, but the promised payment never arrived. The next morning, a coolant warning appeared: “Top up coolant immediately. Do not drive.” I shut off the vehicle to prevent damage. I also reached out to the general manager, who declined to reverse the deal even after my lender agreed to cooperate. Update — October 21, 2025 After more than two months of back-and-forth and over $6,000 spent at Porsche Novi, the check-engine light returned after only 15–30 miles of driving. Multiple follow-up attempts to reach the sales and service teams have gone unanswered. At this point, my confidence in both dealerships is gone. The vehicle remains unreliable, communication has been poor, and the promises made have not been kept. If you’re considering purchasing from Suburban Mazda of Farmington Hills, please proceed with caution. My experience has been marked by delays, poor communication, and a lack of accountability — not what I would expect from a dealership within the Suburban Collection network. Please share. More
by jimmyb
Employees Worked With
October 22, 2025
The atmosphere was friendly and inviting. The dealership was very clean and the vehicle was prepped well The dealership was very clean and the vehicle was prepped well More
by mustangsvt57
October 21, 2025
Levi was awesome, incredibly helpful, and easy to work with. Everyone made the experience enjoyable and exciting, and the best part was getting into a car that I could not love any more! with. Everyone made the experience enjoyable and exciting, and the best part was getting into a car that I could not love any more! More
by Cassandramastropaolo
October 19, 2025
Excellent Service from a Knowledgeable Salesman-Levi. I would like to commend Levi for his outstanding assistance during our recent vehicle purchase. Levi was exceptionally helpful and patient throughout I would like to commend Levi for his outstanding assistance during our recent vehicle purchase. Levi was exceptionally helpful and patient throughout the entire process. He skillfully identified our interests and provided thorough explanations of the car's features, ensuring we were well-informed. We came away feeling we had gained significant knowledge, thanks to his expertise. We highly recommend Levi to anyone seeking a professional and educational car-buying experience. More
by Leon
Employees Worked With
October 18, 2025
Levi and Michael were excellent! Very patient and assured I got my car. Highly recommend. Very patient and assured I got my car. Highly recommend. More
by pr123rp
October 16, 2025
Extremely friendly and helpful. We were there looking for a specific vehicle and were given the keys for a test drive within 15 minutes. Could not ask for a smoother experience. Bot We were there looking for a specific vehicle and were given the keys for a test drive within 15 minutes. Could not ask for a smoother experience. Both Erik and Peter were courteous and helpful. More
by chrisg331
October 15, 2025
I came in to purchase a used car with low mileage and Erik was super helpful in showing me my options and helping me to stay within my budget. I was so pleased with this dealership’s customer service and Erik was super helpful in showing me my options and helping me to stay within my budget. I was so pleased with this dealership’s customer service and their professionalism as well as their readiness to work with us to stay within a price that we are able to work with. This dealership has definitely earned my business. More
by Laila M.
October 10, 2025
Levi is amazing! He was very friendly, helpful, honest, and just an overall great person to work with! Would definitely recommend him to anyone! He was very friendly, helpful, honest, and just an overall great person to work with! Would definitely recommend him to anyone! More
by christine.dedivanaj
October 07, 2025
Levi was able to meet me at the numbers I was looking for. Called him up and drove off with the car that night for. Called him up and drove off with the car that night More
by Joe c
Employees Worked With
