-Nuo didn’t offer me any copies of paperwork that I signed, I had to ask for them myself after leaving.
-He forgot to have me sign a paper that he had to send over electronically the next day.
-He didn’t really go over the features of the car and show me how things worked.
-I received a call from Subaru Financing or something like that while at the dealership. I ignored the call assuming it was a scammer. After listening to the message, I asked Nuo if I needed to call them back and he said no. Later he came back and told me that I did need to call them
-The day after purchasing my car, Nuo called and said they could not transfer my plate which made me have to pay more money.
If he is new, all these issues can be learning curves. However, if he has been there awhile, I would expect a good dealer to not forget to have me sign papers, to offer copies of papers I signed, to offer to show me how the different settings in the car work, to know that buyers will receive a call from the financial department and give them a heads up so things can move more quickly, and to know when taking one’s information that there will be an issue transferring the plate. I should have been made aware that this could be an issue the day of purchase, not minutes before closing the day I was supposed to pick my car up. It seemed very unprofessional to suddenly drop that on me especially when he had all day to deal with that issue and should have already known it was going to be an issue in the first place. I’m sad to leave this review. While Nuo was pleasant, there were just too many small things that added up that he could easily change to make things so much better.