Suburban Toyota of Farmington Hills

Staff was accommodating especially the agent and finance. Details were explained thoroughly. They gave us whatever we needed. Details were explained thoroughly. They gave us whatever we needed. More

I was shopping around and spoke to 3 dealers. Alex was the 4th dealer I spoke to and the first one that didn’t pressure me into making the buying decision right then and there. He was willing to Alex was the 4th dealer I spoke to and the first one that didn’t pressure me into making the buying decision right then and there. He was willing to take my offers to his sales manager and not afraid to offer me the best price and experience that one could ask for. His 20+ years of customer service shows. Despite have 3 other customers, I never felt neglected, and felt important as if I was his only client there. Alex is a fantastic salesman that wants what’s best for his clients! More

Everyone I interacted with at Suburban Toyota was super helpful and knowledgeable! Waqas Yousuf was amazing to work with and recommended a lot of great products/features. He even gave me a great recommenda helpful and knowledgeable! Waqas Yousuf was amazing to work with and recommended a lot of great products/features. He even gave me a great recommendation to Suburban Honda next door. I would recommend him to anyone! More

Easy negotiation easy to talk to the sales team. Fast paperwork through the Finance team Fast paperwork through the Finance team More

He is has very good knowledge about product and he will handles the customers very greedy manner handles the customers very greedy manner More

In September 2025, I brought my 2013 Prius in for an oil change and TPMS warning light evaluation. I was told the left rear sensor was faulty, paid $468.91 upfront for parts and labor, as well as the comple change and TPMS warning light evaluation. I was told the left rear sensor was faulty, paid $468.91 upfront for parts and labor, as well as the completed oil change, and returned on 9/13 for the repair. The warning light remained on after the sensor was replaced. The technician acknowledged it was a misdiagnosis and told me I’d receive a refund for the TPMS portion. A TPMS scanner I purchased myself later indicated the right front sensor — not the left rear — was the actual source of the fault, confirming a misdiagnosis from the start. What followed was seven months of broken promises, unanswered emails, and empty assurances. I followed up with Service Manager Adam Gilbert multiple times beginning 9/16. He never acknowledged a single email. I escalated to Lithia Guest Services in late September. A partial refund check arrived in mid-October for $350.65 — approximately $36 short of the TPMS repair amount, as the shop charges from the original invoice were not included. When I flagged the discrepancy to Adam on 10/15, he said he’d look into it the next day. I never heard from him again despite multiple follow-ups. I escalated to Lithia executive leadership and received no response. I filed a BBB complaint in November 2025. The dealership’s Assistant General Manager contacted me on 12/5, acknowledged the service manager had failed to follow through, and promised the remaining balance would be sent. Based on those assurances, the BBB closed the case. No refund was sent. I followed up with the AGM three more times (12/30, 1/12, and 1/23) with no meaningful follow-through. I filed a second BBB complaint in January 2026 when the promised resolution still hadn’t materialized. The BBB closed it as a duplicate of the original. When I pushed back, the BBB reviewed the matter, reopened the original complaint, and acknowledged that the prior closure had been based on a resolution that did not occur. The BBB sent follow-up correspondence to the dealership, which went unanswered. As of April 7, 2026, the BBB confirmed the dealership had not responded and escalated the matter to their leadership team. On 4/19/26, I contacted Toyota’s Brand Engagement Center, which set a deadline of 4/21 for the dealership to contact me. The dealership did not reach out. Formal complaints have been filed with state regulatory agencies. This is not an isolated service issue. It is a months-long pattern of misrepresentation, non-communication, and failure to honor a straightforward refund commitment. The dealership misrepresented a resolution to the BBB, then ignored the BBB’s own follow-up attempts — despite holding BBB accreditation. I have documented everything in writing throughout. A review of other recent reviews of this dealership will show that this experience is not unique. If you are considering this dealership for service or purchase, get everything in writing, and request separate receipts for any completed services and any work paid for in advance. Do not assume that a verbal commitment — or even a promise made to a third-party mediator — will be honored. More

Loyalty sells product. Donny was amazing.Knowledgeable and very kind.Explained everything. Would send him future customers. Donny was amazing.Knowledgeable and very kind.Explained everything. Would send him future customers. More

The store is neat and clean. The salesman and finance department were a pleasure to work with. I would recommend highly! The salesman and finance department were a pleasure to work with. I would recommend highly! More