Suburban Toyota of Farmington Hills

Robert exemplified exceptional service. Not only was he thorough in his work, but extremely nice, responsive, and informative as well. I would 10/10 recommend and have already to a few indi Not only was he thorough in his work, but extremely nice, responsive, and informative as well. I would 10/10 recommend and have already to a few individuals even before delivery of the vehicle. More

MJ is awesome! This was the easiest car buying experience I’ve ever had. Great deal, great service, and everything as expected. I was in and out of there in hardly This was the easiest car buying experience I’ve ever had. Great deal, great service, and everything as expected. I was in and out of there in hardly an hour! More

I had a great experience with Aiyad since our first contact by phone. I'm coming from another country and he was very clear in all steps along the buying process and made me very confident I was doing contact by phone. I'm coming from another country and he was very clear in all steps along the buying process and made me very confident I was doing the best deal. Aiyad also shows high flexibility attending more than 1 customer at the same time and keeping his high quality service. Thanks Aiyad for your warmest welcoming to MI and also for your unlimited patience. More

I had a wonderful and pleasant experience with everyone I spoke to throughout the buying process. Awring was so helpful, informative, and nice to be around when going through something as stressful as gettin spoke to throughout the buying process. Awring was so helpful, informative, and nice to be around when going through something as stressful as getting a new vehicle. More

This was a fantastic experience. This is my first car purchase and Aiyad helped me at every step right from the beginning. He is a rock star. During the wait period I troubled him a This is my first car purchase and Aiyad helped me at every step right from the beginning. He is a rock star. During the wait period I troubled him a lot but he always showed great patience and kept providing regular updates on delivery date. Thanks to Aiyad and everyone from the dealership who worked behind the scenes to make my family’s car buying experience a wonderful one. More

Has very poor customer service skills, mostly didn't know what was going on.. I had made an appointment to get an synthetic oil change and he had my car get a regular oil change. He basically told me th know what was going on.. I had made an appointment to get an synthetic oil change and he had my car get a regular oil change. He basically told me the appointment I made online didn't mean anything and I had to tell the people during the day of my appointment again what type of oil change I wanted (what's the point of making an appointment online then!). Couldn't answer any of my follow-up questions during my appointment about my electrical diagnostic (which cost $160). He told me he didn't know the answers to my question as he wasn't a mechanic and the mechanics had gone home (I had waited 6 hours to this point for my car to come back). When I asked if I could call a mechanic the following day, he said "mechanics don't answer calls, if they answered calls all day, they wouldn't be getting any work done" (so I'm not sure why paid I $160 if I can't even have my questions answered, if not by a mechanic, at least by someone knowledgeable). When I called Toyota Suburban, I was transferred to him and once again (unfortunately), his customer service skills very poor just as in person. When asked if he could direct my call he stated things such as "well I don't even know who you are or when you came in" in a very rude tone. Could have just asked for my information. He was somewhat able to help out here, but was mostly unsure. More

We had a great experience at this dealership! James the sales manager was very helpful communicating with us about lease options. Awring helped us explore a Highlander which we eventually leased. James the sales manager was very helpful communicating with us about lease options. Awring helped us explore a Highlander which we eventually leased. She was wonderful! Lastly, John in financing was kind, efficient and straightforward. More

Thank you good service u guys are best love the way it drives thank you drives thank you More

Thank you for your great job, Aiyad. I am really happy to get a car. I am really happy to get a car. More

Would have been a five except for the miscommunication about the Toyota hold. As it turned out Toyota had already addressed the hold and possibly we could have picked up the car earlier. about the Toyota hold. As it turned out Toyota had already addressed the hold and possibly we could have picked up the car earlier. More