Suburban Toyota of Farmington Hills

I began looking to buy a new car in October of 2021. I soon discovered that things had changed tremendously since the last time I had bought a new car roughly thirteen years ago. The days when you could w soon discovered that things had changed tremendously since the last time I had bought a new car roughly thirteen years ago. The days when you could walk into a dealership and test drive a new car from a wide variety of vehicles on the lot, are over (at least for now). In today's world, in order to buy a new car you have to order it, hold it, wait until the company builds it, and then wait for it to be shipped to the dealership. This took roughly three months. Don Yu was my sales rep at Toyota Suburban in Farmington Hills. From the moment I met him he was friendly and very accommodating. He explained everything to me and made himself available if I had any questions. From time to time he would update me on where we were in the process. I believe he is a man of integrity. He answered all of my questions and navigated me very well through the entire process. It was a pleasure working with Don. It was also a pleasure doing business with Suburban Toyota of Farmington Hills as a whole. When I first walked in, I was greeted warmly and treated respectfully. I must say that this was the second Toyota dealership I had been to that day in October. At the first dealership (I won't mention the name) the sales rep behaved as though he wasn't really interested in assisting me in buying a new car and proceeded to tell me how difficult it would be, which is what led me to Suburban Toyota at Farmington Hills: totally different atmosphere. This dealership acted like they wanted to sell me a car; which was great, because I wanted to buy one. The environment at Suburban Toyota of Farmington Hills is very inviting. It is very clean, well kept, and state of the art. Five stars for both Don and Suburban Toyota of Farmington Hills! Great customer service! More

It was a pleasure to work with Don. He was honest about what he could deliver, stayed with us despite the 2021 vehicle shortages, and got us the exact set of options and colors we wanted. Thank you Don! what he could deliver, stayed with us despite the 2021 vehicle shortages, and got us the exact set of options and colors we wanted. Thank you Don! More

Friendly and helpful staff. Address all of my needs. Was worth the 3 hour drive! worth the 3 hour drive! More

Sorry for the late review. I purchased my Lincoln in October 2018 . Great, hassle free experience. I would definitely purchase another vehicle from Don at Suburban Toyota October 2018 . Great, hassle free experience. I would definitely purchase another vehicle from Don at Suburban Toyota More

This was the best experience I have had at a car dealership. They were fair, prompt and took care of my every question and need. I came from NY to purchase a car from Suburban Toyota and I would do dealership. They were fair, prompt and took care of my every question and need. I came from NY to purchase a car from Suburban Toyota and I would do it again. I was given EXCEPTIONAL customer service. Thank you. More

Very nice, courteous, and friendlyWilling to help out Very nice, courteous, and friendly Willing to help out with questions and answers and concerns Very nice, courteous, and friendly Willing to help out with questions and answers and concerns More

Malik was extremely helpful during all steps of the car buying process. He was communicative and supportive without being pushy or overbearing. Would highly recommend working with Malik. buying process. He was communicative and supportive without being pushy or overbearing. Would highly recommend working with Malik. More

Alex is your go-to guy for car purchase at Toyota Farmington Hills, professional attitude, knowledgeable & courteous. Farmington Hills, professional attitude, knowledgeable & courteous. More

This dealership was fantastic! Don Yu and Joe Lehr made buying a car a painless experience. Very friendly and not pushy at all. Honest quote with no hidden fees. Don made sure to take the time to go over e buying a car a painless experience. Very friendly and not pushy at all. Honest quote with no hidden fees. Don made sure to take the time to go over everything about the vehicle- even in the middle of a snowstorm. As far as customer service, they went above and beyond! Will definitely be back next time I’m in the market for a vehicle. More

Michael Z. was a great help and went out of his way to make sure we were satisfied with our new 2022 4-Runner. Great dealership to work with! make sure we were satisfied with our new 2022 4-Runner. Great dealership to work with! More