Suburban Toyota of Farmington Hills

Very nice dealership. Much better than our local dealership. Everyone was very nice and took care of all of our requests. Ended up with a great van. Will use them again. dealership. Everyone was very nice and took care of all of our requests. Ended up with a great van. Will use them again. More

Mismanagement of Sales We have been working diligently to purchase a 2016 Toyota Corolla since 5/11/20 in collaboration with Tanner. Yesterday he told us that he could get We have been working diligently to purchase a 2016 Toyota Corolla since 5/11/20 in collaboration with Tanner. Yesterday he told us that he could get us 0% Interest financing plus add on extended warranty for the vehicle so we stopped our financing through our credit union to pursue that as it appeared to be a much better deal for our money. Then he called last evening 6/15/20 and said he made a mistake and could only do that for Toyota Camry’s but could offer us 1.97% for 48 months. I told him we would just go with our credit union which was a 1.45% finance rate for 48 months. I spent all morning redoing the application that I cancelled yesterday and when we again got the green light from our credit union I called Tanner and told him the bank needed the purchase agreement at 2pm today so that I could send it to my bank and insurance agency. At 4:45pm Tanner called to tell me that he was sorry to say that he just discovered that one of the sister dealers sold the car this morning without telling anyone at this dealer. Tanner then told me that in reality they do not hold cars on the lot. Tanner told me that the general manager Cody Adams would call us before the end of the night. That call never came...Most unprofessional process and company I have ever dealt with. We had our financing in place on 6/15/20 and feels that Tanner did a switch and bait on us. More

A brilliant experience from start to finish. Everyone went above and beyond to get my wife and I the exact vehicle we wanted for the best price FAST! went above and beyond to get my wife and I the exact vehicle we wanted for the best price FAST! More

Excellent support provided for buyout my leased car. Todd help me with the overall process and financial option by working with finance team. Thanks for support. help me with the overall process and financial option by working with finance team. Thanks for support. More

Amazing team. Awring was really easy to work with. She gave us the information and options, we negotiated the price without feeling any pressure. Management and sales staff helped us locate the minivan we gave us the information and options, we negotiated the price without feeling any pressure. Management and sales staff helped us locate the minivan we wanted and still offered a very competitive price even though they did not have it in stock. I will definitely buy my next Toyota from Awring. Customer service at this location was much better than the Troy location. More

Awring was really helpful and knowledgeable. Got immediate response from here on my requests. Great customer service and I’ll be recommending Suburban Toyota to my friends. immediate response from here on my requests. Great customer service and I’ll be recommending Suburban Toyota to my friends. More

I am so happy with my brand new Highlander! Yvette was helpful and very accommodating. She made me feel like family right away! Thank you Yvette! helpful and very accommodating. She made me feel like family right away! Thank you Yvette! More