Suburban Toyota of Farmington Hills

I highly recommend Donny, he was honest and attentive. The vehicle I purchased was just as described and at a very fair price. The vehicle I purchased was just as described and at a very fair price. More

He was so helpful when i come there. We firstly had checked all convenient cars for me and then we had eliminated them what is the best option for me. We found the best one for my budget We firstly had checked all convenient cars for me and then we had eliminated them what is the best option for me. We found the best one for my budget and for myself. And he had great effort to help me to get finance fir this car More

Alex and crew were very friendly and knowledgeable. Made for a pleasant experience. Would recommend Suburban Toyota if your looking for a Toyota Made for a pleasant experience. Would recommend Suburban Toyota if your looking for a Toyota More

Had a pleasant interaction with the staff. Rogelio was able to answer all my questions. Rogelio was able to answer all my questions. More

I recently purchased a 2026 Camry, and the entire experience was smooth, professional, and stress-free. Don Yu was extremely helpful throughout the process. He made sure everything moved quickly w experience was smooth, professional, and stress-free. Don Yu was extremely helpful throughout the process. He made sure everything moved quickly while still taking the time to answer all of my questions. If there was something he wasn’t completely sure about, he took the time to research it and get the correct answer. His professionalism and patience really stood out. I would also like to thank James Gerrard, the Sales Manager, for ensuring everything went smoothly and efficiently. The team made the entire buying experience comfortable and well organized. Overall, this was one of the most positive car-buying experiences I’ve had. I would definitely recommend Don Yu and the dealership to anyone looking to purchase a new vehicle. More

Robert was really helpful and friendly. I was able to understand everything because of him. I was able to understand everything because of him. More

Alex was great to work with. I knew which car I wanted and he made the process of buying it seamless. The finance person, also Alex, helped me get a good rate, and they worked I knew which car I wanted and he made the process of buying it seamless. The finance person, also Alex, helped me get a good rate, and they worked well together. I am happy with my experience. More

Very informative. He did a great job answering my questions. I didn’t feel too pressured. Overall, Roger did a great job helping me be comfortable buying my car. He did a great job answering my questions. I didn’t feel too pressured. Overall, Roger did a great job helping me be comfortable buying my car. More

I had a wonderful experience. Awring, Kristian, amd James Gerrad are amazing! They were extremely helpful and kept me informed every step of the way. I will be recommending friend Awring, Kristian, amd James Gerrad are amazing! They were extremely helpful and kept me informed every step of the way. I will be recommending friends and family to them in the future. More

I recently had a concerning experience at the service department of Suburban Toyota of Farmington Hills that I believe management should be aware of. When I arrived to pick up my vehicle, the final bi department of Suburban Toyota of Farmington Hills that I believe management should be aware of. When I arrived to pick up my vehicle, the final bill was higher than the amount previously communicated to me via message. Naturally, I asked the service desk representative for a breakdown and explanation of the charges before signing the paperwork. Instead of explaining the details, the representative responded in a rude and impatient tone and asked me to simply sign the papers first and get the explanation later. This is not an acceptable way to handle customer billing questions. Customers have every right to fully understand what services were performed and what they are paying for before signing any documents. I had to firmly push back and explain that I would not sign anything until the charges were properly explained. Only after this did the representative realize the tone was inappropriate and begin to correct the interaction. While the issue was eventually addressed, the initial approach lacked professionalism and transparency, which is disappointing from a dealership representing the Toyota brand. I hope dealership management reviews this feedback and reinforces the importance of clear communication, respectful interaction, and transparent billing practices at the service desk. Customers should never feel pressured to sign paperwork without understanding the charges. More