Suburban Volkswagen of Farmington Hills

Chris was very helpful Chris did supported greatly in all the process of finding a vehicle that was fitting my needs, budget and demands for a certified vehicle. If you want Chris did supported greatly in all the process of finding a vehicle that was fitting my needs, budget and demands for a certified vehicle. If you want to deal with someone friendly and helpful ask for Chris. I got a 2017 VW Jetta with low miles and fully loaded, it was a very good deal. More

Outstanding !!! I have owned Volkswagens from other dealerships in the past however Clarences professionalism and genuine caring impressed me so much that I will be a I have owned Volkswagens from other dealerships in the past however Clarences professionalism and genuine caring impressed me so much that I will be a customer for life. Every detail or concern was handled, from a great deal to a smooth delivery. Highly, highly recommended. More

Awesome Service Jarrell Hogan was awesome. Great customer service all the way around. He was able to answer all my questions and concerns. I will spread the word abou Jarrell Hogan was awesome. Great customer service all the way around. He was able to answer all my questions and concerns. I will spread the word about this company. Five ?? ???????? More

Decent After being apart of the Dieselgate - and a 10 year buyer of Volkswagens I wasn't sure if I'd go back to another VW. Thankfully with the help of the s After being apart of the Dieselgate - and a 10 year buyer of Volkswagens I wasn't sure if I'd go back to another VW. Thankfully with the help of the staff of Suburban VW of Farmington Hills - I went from shopping for 5 months for a new car to within a week I was smitten with the new car purchase and the staff helped wonderfully. More

The epitome of worst I’ve been fooled by this dealership. I questioned a $500 charged on the Purchase receipt stating that it is aftermarkets. Their explanation was that i I’ve been fooled by this dealership. I questioned a $500 charged on the Purchase receipt stating that it is aftermarkets. Their explanation was that it is for free oil change from 10k to 50k services and no further details of the service package. It was just an email. When I brought the car for it’s 1st oil change, what they’re telling me is different. When I ask for someone to speak with, this dude Jimm seems to ignored it and just want me to leave, dude.. you are so arrogant! More

Unprofessional rookie dealership Went in to find out about their lease deal. Explained only about the Passat, when I was interested in a Jetta and a Passat. Sales Representative accom Went in to find out about their lease deal. Explained only about the Passat, when I was interested in a Jetta and a Passat. Sales Representative accompanied me on the test drive while he explained in detail about the car. Here's the bad part, made me wait about 45min to get my car appraised. Even after a briefing on how to drive my old BMW manual transmission car they managed to mess up the transmission. Now it feels very loose and floppy between the gear shift and shift rod. It was a little stiff to begin with 192k miles but its noticeably loose now like something is broken and shift very weird. On top of that they took another 40 mins to show me numbers. To everyone taking their car for an assessment please accompany these sales representatives, cause they will not care for your car. More

Amazing All of the sales people were great. Turned in our desiel Passat for new Passat. Clarence walked us through our car, Steve originally helped us find th All of the sales people were great. Turned in our desiel Passat for new Passat. Clarence walked us through our car, Steve originally helped us find the color that we wanted & Greg helped us finish up. Jennifer in finance was also very helpful in explaining all our options More

From bad to great I was in a serious accident and my 2016 Passat was beyond repair. I went in to Joe Shannon, who worked with me on my previous lease. He was fantasti I was in a serious accident and my 2016 Passat was beyond repair. I went in to Joe Shannon, who worked with me on my previous lease. He was fantastic. Both he and Steve were very understanding and helpful in getting my new lease done within 3 hours of my arrival. Also, the Passat did a great job at keeping me from being injured. I recommend Joe (and the Passat) highly. More

I just got my baby back. I just picked up my Passat from the service department. I had to take it in for a check engine light came on 2 days after I got it back from a differe I just picked up my Passat from the service department. I had to take it in for a check engine light came on 2 days after I got it back from a different dealership near Flint. The other dealership had the car for 12 days and still did not complete the repair properly. I only had it toed to the other dealership because because after waiting 2 hours on the side of the freeway in freezing temps AAA could not find someone to tow it back to Suburban so I agreed to have it towed to the nearest VW dealer. Suburban fixed my car properly and checked the car over thoroughly to restore my confidence in my two mouth old car. If I ever am stuck on the side of the road again I will wait as long as it takes to have my car towed back to suburban. More