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Sullivan Buick GMC - Service Center

4.5

62 Lifetime Service Reviews

777 W Dundee Rd, Arlington Heights, Illinois 60004

62 Reviews of Sullivan Buick GMC - Service Center

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August 23, 2018

"SERVICE CENTER=NO SERVICE"

- PLew

I have 17 pages of service records for my GMC 2010 Terrain from this dealership. Back in 2017 when my GMC was 1000 miles out of warranty it ran codes P172 and P175. The dealership said possible fuel injection issue, cleaned something, sent me on my way. For the next year my check engine light would intermittently go on and off and it made this knocking noise that would happen after my engine was shut off for the day. I looked up the codes and it said my fuel pump may be going out. There was a recall (#43180) but my VIN wasn't included. Brought it into the dealer on 5/17/18 and they had it until 5/24/18, cleaned it again, said that if it keeps up I will need to replace my whole injection system for $1600.00. Week later check engine light goes again, same codes, took it for a second opinion and that mechanic saw that my oil was overflowing so either the mechanic put too much in or it was mixing with gas. He changed my oil, told me to drive it, oil level was ok but engine was still make the knocking noise. The mechanic told me to take it to MB Automotive who are experts at engines. Made an appt. and they diagnosed the issue within an hour and it was the fuel pump. Why GMC had my cars for days and never even suggested that is beyond me. I am now out $240 that should have went towards the new fuel pump. Called GMC corp.- their opinion is it was out of warranty so sucks to be you. Do yourself a favor and find a local mechanic who knows what they are doing and stands behind their work, GMC has no interest in keeping their customers happy or providing good service.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Brian Poteracki
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 28, 2018 -

Sullivan Buick GMC responded

Thank you for sharing your feedback. It is important to us that we satisfy every customer and we appreciate you bringing this issue to our attention. I am concerned about this issue and would like the opportunity to address it. Please be sure to contact me at your earliest convenience. I look forward to speaking with you. Sincerely, Dan Szwec, General Sales Manager

April 07, 2018

"Cindy Laser, Service Dept."

- C. Weigel

I use Cindy exclusively, because her level of customer service is outstanding. I guess that being a woman, I like dealing with one. She is always extremely helpful. I have bought three new cars from Sullivan and with each car, I usually need her help me, because of the incredible technology, that is put into these new cars, that baffle me! When Cindy is off, I always count on Geoff to help me. He too, is very patient, teaching me how to run some of the stuff.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Cindy Laser
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Geoff Sulkowski
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Apr 10, 2018 -

Sullivan Buick GMC responded

Thank you for the wonderful review! It is great to know that Cindy and Geoff's excellent customer service has earned your continued patronage. Please feel free to stop by if there is anything else we can do to help you. Sincerely, Dan Szwec, General Sales Manager

March 27, 2018

"Fast and helpful"

- Lauren

Cindy was kind and outgoing. She helped me right away and made sure all of the issues with my car were fully addressed. Very pleased with the service.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Cindy Laser
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mar 28, 2018 -

Sullivan Buick GMC responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Dan Szwec, General Sales Manager

March 17, 2018

"Great Service Experience"

- RobynL

Cindy was very helpful and efficient in handling my recent service need. She was able to have my car looked at and problem assessed very quickly. She explained in plain English what needed to be done, offered me options, and also was able to get a loaner for me very quickly. I appreciate her highly competent, friendly service!

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Cindy Laser
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mar 21, 2018 -

Sullivan Buick GMC responded

Thank you for taking the time to write this review. We are pleased to hear that Cindy was able to provide an efficient and overall positive experience. Sincerely, Dan Szwec, General Sales Manager

March 07, 2018

"Cindy Laser Goes Above and Beyond!"

- Sheryl Eshkenazi

Just a few words of commendation for my trusted service advisor--Cindy Laser! She is so friendly, professional and goes above and beyond to satisfy the customer. I always have a very good experience when I deal with her. She really "gets it" and strives to accommodate me in whatever way she can. You have a keeper here with Cindy! Thank you for another great service experience--it (almost) takes some of the pain away from paying the bill!! I will always use Cindy as my service advisor!!

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Cindy Laser
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mar 21, 2018 -

Sullivan Buick GMC responded

Thank you for your great review, Sheryl! We're glad to have Cindy on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Dan Szwec, General Sales Manager

March 05, 2018

"Working with Cindy Laser in service is a pleasure!"

- CindyS

Cindy goes the extra mile every time. I highly recommend working with her when your GMC needs service. She makes it a very easy stress free experience.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Cindy Laser
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mar 21, 2018 -

Sullivan Buick GMC responded

Thank you for taking the time to write this review. We are pleased to hear that Cindy was able to provide an efficient and overall positive experience. Sincerely, Dan Szwec, General Sales Manager

February 01, 2018

"Service top notch"

- Dran27

Cindy helped us out when we were in a bit of a jam and having a rough couple of days Coming thru in the clutch one could say! We will be back!

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Cindy Laser
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Feb 05, 2018 -

Sullivan Buick GMC responded

We are truly grateful for this awesome review! We are thrilled that Cindy was able to take care of you. She is a great asset to our team and we appreciate her providing you with the service that you deserve. It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Dan Szwec, General Sales Manager

January 31, 2018

"Outstanding and friendly. "

- Gary Novak

Cindy displayed knowledge on my truck and caring for my service needs and their out come. She was efficient, effective and fun to interact with. Highly recommended!

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Cindy Laser
3.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Feb 05, 2018 -

Sullivan Buick GMC responded

Thank you for reviewing your service experience, Gary! We greatly appreciate the opportunity to work with you and earn your business. We will be sure to pass along your kind words to Cindy and the rest of our team. We look forward to seeing you again. Sincerely, Dan Szwec, General Sales Manager

January 23, 2018

"Great experience for the first time visiting Sullivan Buick "

- Lisasyukon

Gabe Szwec is the best!! First time leasing a vehicle and he was very helpful and knowledgeable with all my questions and concerns. I will definitely be back for my next purchase/lease. I did some research before i decided to lease at Sullivan and im very happy with my decision. Thanks Gabe!

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Gabriel Szwec
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mike O'Connell
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jan 24, 2018 -

Sullivan Buick GMC responded

Thank you so much for the great review of your experience at our dealership and especially with Gabe. It is of utmost importance that our guests leave our dealership confident they made the right decision. I'm happy to hear about your positive experience with us. Enjoy driving your new car and we look forward to seeing you again whether for routine service or another purchase. Sincerely, Dan Szwec, General Sales Manager

January 19, 2018

"Gtreat Personal Service"

- NUTS

I'm from out of town with a minor issue with my windshield washer and Cindy treated me like a long time Sullivan Customer. They promptly diagnosed the problem and got me back on the road.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Cindy Laser
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jan 22, 2018 -

Sullivan Buick GMC responded

Thank you for taking the time to write this wonderful review of our service department. I am extremely pleased that Cindy and our team were able to locate and fix the problem in an efficient and professional manner. If you have any questions about the work that was done please feel free to contact us. Sincerely, Dan Szwec, General Sales Manager

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