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Sullivan Cadillac

Ocala, FL

Overview
Employees
Reviews
Vehicles
4.7
1,086 Reviews
At Sullivan Cadillac, we bring the exact standard of Cadillac excellence directly to Marion County. Built by trust and powered by community, our dealership is a foundational pillar of Central Florida and a premier destination within the Sullivan Automotive Group. We operate on a simple promise: delivering an elite, client-centric luxury experience centered around your time, your preferences, and your absolute peace of mind.
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4040 SW College Rd

Ocala, FL

34474

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Showing 1,086 reviews

April 17, 2026

I buy a vehicle, average every two years, and James Betancourt is the first salesperson to actually go over all the cars amenities. Kudos to him and the Dealership More

by fergsent
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
James Betancourt
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 17, 2026 -

Sullivan Cadillac responded

Thank you for your wonderful review! We appreciate your kudos to James for providing exceptional service and thoroughly going over all the amenities of your vehicle. At Sullivan Cadillac, we strive to ensure our customers have a great experience, and it's fantastic to know that you felt that during your visit. We look forward to assisting you again in the future! Sincerely, The Sullivan Cadillac Team

April 16, 2026

Stephanie is a great employee. She helped us to resolve a couple issues with our vehicles and was a pleasure to work with. More

by adoane02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Estefania Adaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 16, 2026 -

Sullivan Cadillac responded

Thank you for your kind words about Stephanie! We’re glad to hear she helped you resolve issues with your vehicles and that you enjoyed working with her. We look forward to assisting you on your next visit! Sincerely, The Sullivan Cadillac Team

April 16, 2026

Amazing service advisor and great help! !! Glad I moved to a dealer with a great service group. More

by wallyandellen2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Estefania Adaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 16, 2026 -

Sullivan Cadillac responded

Thank you for your kind words, Wally and Ellen! We're glad to hear that you had an amazing experience with our service team at Sullivan Cadillac. We appreciate your trust in us and are glad you've chosen to be part of our community. Looking forward to assisting you again in the future! Sincerely, The Sullivan Cadillac Team

April 14, 2026

Great communication. Price was as quoted. vehicle was ready when promised. Never have been let down by this dealership. More

by SCOTT@SCOTTSRECREATION
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Estefania Adaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 15, 2026 -

Sullivan Cadillac responded

Thank you for your review, Scott! We're happy to hear you had a positive experience with us at Sullivan Cadillac. It's great to know that our communication and commitment to delivering on our promises met your expectations. We appreciate your loyalty and look forward to serving you again in the future! Sincerely, The Sullivan Cadillac Team

April 11, 2026

Hands down the quickest service we've ever had. Tire rotation and oil / filter change were done in an hour from the time we dropped the car off. This was at 11:30am too. More

by DrStevenShaw
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Sandiford
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 12, 2026 -

Sullivan Cadillac responded

Thank you for your wonderful review, Steven! We’re thrilled to hear you experienced quick and efficient service at Sullivan Cadillac. Providing timely care is always a priority, and it’s great to know your expectations were met. We look forward to seeing you again for your next maintenance visit! Sincerely, The Sullivan Cadillac Team

April 10, 2026

The customer service is great. They assess your car quickly. The technicians are very knowledgeable. More

by BOOBOOZ28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Estefania Adaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Larson
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Sandiford
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 11, 2026 -

Sullivan Cadillac responded

Thank you for your review! We’re glad to hear you had a great experience with our customer service and the quick assessment of your car at Sullivan Cadillac. Our knowledgeable technicians always strive to provide the best service possible. We look forward to assisting you again in the future! Sincerely, The Sullivan Cadillac Team

April 08, 2026

My internet salesperson I forgot his name in my 70 years and as many vehicles I’ve purchased it was the BEST experience ever. Was in and out with new vehicle in a record 2 hours!!!! More

by consultdki
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joey Frampton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 08, 2026 -

Sullivan Cadillac responded

Thank you for sharing your experience with Sullivan Cadillac! We’re pleased to hear that your transaction was smooth and efficient, allowing you to drive away in your new vehicle in just two hours. We appreciate your kind words about our sales team. If you have any more questions or need assistance in the future, please don't hesitate to reach out. Enjoy your new ride! Sincerely, The Sullivan Cadillac Team

April 08, 2026

Chris was extremely rude and very unprofessional. I will not buy another car from Sullivan! More

by curtcheesman12
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Richard Gruber
4.0
This rating includes all reviews, with more weight given to recent reviews.
Enoch Mikell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Fredericks
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Apr 08, 2026 -

Sullivan Cadillac responded

Thank you for sharing your experience, Curt. We understand your concerns regarding your recent interactions during the sales process. At Sullivan Cadillac, we aim to provide attentive, professional, and helpful support so that every customer feels respected and informed. Feedback like yours helps us review how we communicate and engage with customers, ensuring we continue to improve the experience for everyone. Please feel free to contact us directly if you’d like to discuss this further. We are committed to providing a positive and respectful environment for all customers. Sincerely, The Sullivan Cadillac Team

April 04, 2026

The only thing I did not like is my coolant level was low and they did not fill it More

by sunshine0813
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Estefania Adaro
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 05, 2026 -

Sullivan Cadillac responded

Thank you for your feedback. We appreciate your insights regarding the coolant level. At Sullivan Cadillac, we strive to provide the best service experience possible. Please feel free to reach out to us directly, and we would be happy to assist you further. We hope to see you again soon. Sincerely, The Sullivan Cadillac Team

April 02, 2026

Edwin always is very helpful and lets me know immediately what the problem is with my car and about what the cost will be approximately. Cannot complain at all about the services and employees who go out of More

by FRETJL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Estefania Adaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Larson
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Sandiford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeffrey Mayorga
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Apr 03, 2026 -

Sullivan Cadillac responded

Thank you for your wonderful review! We truly appreciate your kind words about Edwin and our team at Sullivan Cadillac. It's great to hear that you feel welcomed and well-informed during your service visits. We look forward to seeing you again and providing you with the same exceptional service! Sincerely, The Sullivan Cadillac Team

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