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Sullivan Cadillac - Service Center

Ocala, FL

4.5
458 Reviews
Call Service Center (352) 732-4700

458 Reviews of Sullivan Cadillac - Service Center

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March 16, 2025

Was good just took too long. Snacks were running low and not ones I like. More

by laverneward0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dep.
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Mar 18, 2025 -

Sullivan Cadillac responded

Thank you for your feedback! We appreciate hearing about your experience at Sullivan Cadillac. While we’re glad to know you had a good visit, we understand that the wait time could have been better and we’ll work on improving our snack selection. If you have any further comments or suggestions, feel free to reach out to us. We look forward to your next visit! Sincerely, The Sullivan Cadillac Team

March 16, 2025

No pressure sales person Extremely professional. Shelby was very good in showing the features of the vehicle. Would recommend Shelby to any one who is interested in buying a new vehicle. More

by cindy_lay25
Recommend Dealer
Yes
Employees Worked With
Shelby Moscorelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 17, 2025 -

Sullivan Cadillac responded

Thank you, Cindy, for your wonderful review! We are thrilled to hear that Shelby provided you with a no-pressure experience and expertly demonstrated the features of your new vehicle. We appreciate your recommendation and look forward to assisting you and anyone you refer to Sullivan Cadillac in the future. Safe travels in your new ride! Sincerely, The Sullivan Cadillac Team

March 14, 2025

The staff was wonderful both with information and getting the job done in a timely fashion More

by BAB2RBB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Estefania Adaro
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Mar 14, 2025 -

Sullivan Cadillac responded

Thank you for your kind words! We're thrilled to hear that our staff was able to provide you with great information and complete the job efficiently. At Sullivan Cadillac, we strive to ensure a positive experience for all our customers. We look forward to welcoming you back on your next visit! Sincerely, The Sullivan Cadillac Team

March 14, 2025

It was a pleasure to work with Estefania Adaro in the service department. Upon arrival she greeted us with a smile and was very professional. She explained everything to us regarding our vehicles recall. More

by CATERESS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Estefania Adaro- Service Department
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Mar 15, 2025 -

Sullivan Cadillac responded

Thank you for your wonderful review! We appreciate your kind words about Estefania and are thrilled to hear that you had such a pleasant experience at Sullivan Cadillac. Providing professional and timely service is our priority, and it’s great to know our efforts make a difference. We look forward to seeing you again! Sincerely, The Sullivan Cadillac Team

March 14, 2025

He is soo great wonderful person always helpful and very knowledgeable very very professional thanks More

by alikhurshid83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin
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Mar 17, 2025 -

Sullivan Cadillac responded

Thank you for your wonderful review! We’re thrilled to hear about your positive experience at Sullivan Cadillac. Our team strives to provide the best service, and it’s fantastic to know you found them helpful and knowledgeable. We appreciate your support and look forward to seeing you again soon! Sincerely, The Sullivan Cadillac Team

March 13, 2025

I work with Edwin in service area and he treated me very well and keep me inform on the process of work . He is very kind and helpful and a plus to the dealership. Thanks Edwin. More

by OGEECHAUN6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin in service
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Mar 14, 2025 -

Sullivan Cadillac responded

Thank you for your wonderful review! We're thrilled to hear about your positive experience with Edwin in our service area. It's great to know he was kind and helpful while keeping you informed throughout the process. We appreciate your feedback and hope to see you again at Sullivan Cadillac soon! Sincerely, The Sullivan Cadillac Team

March 10, 2025

They were great and efficient. Normally I would expect a hassle from asking for a ride back to work while the car was being worked on, but it was not an issue here. More

by STEPHENCARDASSI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
don't know employee names
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Mar 10, 2025 -

Sullivan Cadillac responded

Thank you for your kind words, Stephen! We're thrilled to hear that you found your experience at Sullivan Cadillac to be efficient and hassle-free. Providing excellent service, including rides while your vehicle is being serviced, is our priority. We appreciate your feedback and hope to see you again soon! Sincerely, The Sullivan Cadillac Team

March 07, 2025

WORKED WITH ME TO RESOLVE THE PROBLEM WITH AS LITTLE HASSLE AS POSSIBLE. THANKS JPHN More

by swyner4138
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Enoch Mikell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Vitrano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JOHN IN SERVICE
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Mar 08, 2025 -

Sullivan Cadillac responded

Thank you for your wonderful review! We appreciate your kind words and are glad to hear that we could assist you in resolving your issue at Sullivan Cadillac with ease. We always strive to provide the best service possible. We look forward to seeing you again soon! Sincerely, The Sullivan Cadillac Team

March 07, 2025

The service department is very professional, experienced and thorough. I would definitely recommend this business. More

by STACY.BAKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Adaro service consultant
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Mar 08, 2025 -

Sullivan Cadillac responded

Thank you for your wonderful review, Stacy! We truly appreciate your kind words about our service department at Sullivan Cadillac. It's great to hear that you found us professional and thorough. Your recommendation means a lot to us! We look forward to serving you again in the future. Sincerely, The Sullivan Cadillac Team

February 25, 2025

Service dept. was excellant on my first service…in and out in 40 minutes plus car was washed More

by parkent
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Fredericks
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 26, 2025 -

Sullivan Cadillac responded

Thank you for your wonderful review! We're thrilled to hear that your first service at Sullivan Cadillac was excellent and that we could get you in and out quickly. Our team prides itself on providing top-notch service, and we appreciate you taking the time to share your experience. We look forward to welcoming you back for your next visit! Sincerely, The Sullivan Cadillac Team

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