314 Reviews of Sullivan Cadillac - Service Center
Waiting area for people getting service on vehicles is not welcoming. Didn’t even have coffee made and area around coffee dirty. Thankfully service was on time with my appointment but seemed to take aw not welcoming. Didn’t even have coffee made and area around coffee dirty. Thankfully service was on time with my appointment but seemed to take awhile. More
The service manager seems to be over his head. Service department customer's waiting area is not very good. Volkswagen of Ocala blows it away! Service department customer's waiting area is not very good. Volkswagen of Ocala blows it away! More
Great customer experience from start to finish by all involved. They were able to locate the the vehicle desired promptly. Highly recommend the Sullivan Cadillac experience!!! I look forward to workin involved. They were able to locate the the vehicle desired promptly. Highly recommend the Sullivan Cadillac experience!!! I look forward to working with the Service Dept in the future as needed. More
Very helpful and friendly service. Keep me informed of how the process was going. Washed my car when finished and I left Very happy with all the work completed. Keep me informed of how the process was going. Washed my car when finished and I left Very happy with all the work completed. More
Great service department great communication . All work was do quick and right. We will use again All work was do quick and right. We will use again More
Navigation, outside temperature and audio didn't work when I got the car back! Also, Rep was anxious to sell me another $600 worth of service on my vehicle. I miss my last contact, Jaime, in the servic when I got the car back! Also, Rep was anxious to sell me another $600 worth of service on my vehicle. I miss my last contact, Jaime, in the service department. She was professional and courteous. Sorry she left Sullivan! More
No doubt had to be the best experience ever at any dealership I have ever had, I will gladly drive the distance for this kind of service. dealership I have ever had, I will gladly drive the distance for this kind of service. More
We love Sullivan Cadillac. Staff is great. They go above and beyond. Imagine our surprise when we got out car washed (without asking...amazing). Thank you. Staff is great. They go above and beyond. Imagine our surprise when we got out car washed (without asking...amazing). Thank you. More
I brought my 2006 xxx in for an oil change and general checkup. The dipstick was misplaced on the inner fender under the engine cover trim. Also, the "check engine" light stayed on after starting the eng checkup. The dipstick was misplaced on the inner fender under the engine cover trim. Also, the "check engine" light stayed on after starting the engine. It was off when I dropped off the xxx. Two of the engine cover fasteners were missing. I brought the car in Tuesday for the "check engine" service (OK Now). Parts ordered the fasteners. Chuck More