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Sullivan Cadillac - Service Center

Ocala, FL

4.5
314 Reviews

314 Reviews of Sullivan Cadillac - Service Center

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April 17, 2024

Waiting area for people getting service on vehicles is not welcoming. Didn’t even have coffee made and area around coffee dirty. Thankfully service was on time with my appointment but seemed to take aw More

by pcepparo73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember name of employee
Apr 18, 2024 -

Sullivan Cadillac responded

We appreciate you taking the time to share this review with us. Your comment is a great help for us so that we can improve our facilities to promote a comfortable visit to all of our customers. Thank you and please don’t hesitate to contact us if you have any questions or concerns about your car. Sincerely, The Sullivan Cadillac Team

April 12, 2024

The service manager seems to be over his head. Service department customer's waiting area is not very good. Volkswagen of Ocala blows it away! More

by NWROB2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Richard Gruber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronnie Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2024 -

Sullivan Cadillac responded

Your feedback is important to us, and we'd like to hear more about your visit to our Sullivan Cadillac's Service Department. Please contact us at your convenience, so we can discuss your experience. Sincerely, The Sullivan Cadillac Team

April 11, 2024

Great customer experience from start to finish by all involved. They were able to locate the the vehicle desired promptly. Highly recommend the Sullivan Cadillac experience!!! I look forward to workin More

by dmccoy921
Recommend Dealer
Yes
Employees Worked With
Bob Vitrano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2024 -

Sullivan Cadillac responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, The Sullivan Cadillac Team

April 11, 2024

Very helpful and friendly service. Keep me informed of how the process was going. Washed my car when finished and I left Very happy with all the work completed. More

by BOBSUELTER3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service writer. Female
Apr 12, 2024 -

Sullivan Cadillac responded

We are glad to hear you enjoyed your recent visit to our service department. At Sullivan Cadillac we believe clean cars make happy customers and are pleased to hear you appreciated your car wash! Sincerely, The Sullivan Cadillac Team

April 10, 2024

Great service department great communication . All work was do quick and right. We will use again More

by YANKEEBOY01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Vitrano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Sowell
Apr 12, 2024 -

Sullivan Cadillac responded

Thank you for your kind words. We know servicing your vehicle takes time out of your day and we strive to make every experience a pleasant one. We are extremely happy that you left satisfied and we do appreciate your business. Sincerely, The Sullivan Cadillac Team

April 07, 2024

Navigation, outside temperature and audio didn't work when I got the car back! Also, Rep was anxious to sell me another $600 worth of service on my vehicle. I miss my last contact, Jaime, in the servic More

by ULATOWSKIHOME
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Rep
Apr 09, 2024 -

Sullivan Cadillac responded

We appreciate you taking the time to share your experience with our service department. Here at Sullivan Cadillac, we like to ensure that each and every vehicle is given the utmost attention to detail. We would like to speak to you about your experience, please feel free to reach out to us at any time. Sincerely, The Sullivan Cadillac Team

April 06, 2024

No doubt had to be the best experience ever at any dealership I have ever had, I will gladly drive the distance for this kind of service. More

by hnonne03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Frampton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jared Reynolds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronnie Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Betancourt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Vitrano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jake Jordan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Dallett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reece Vaughan-Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christina Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff
Apr 09, 2024 -

Sullivan Cadillac responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, The Sullivan Cadillac Team

April 05, 2024

Told one price charged another. $190 for oil and tire rotation is ridiculous. My next vehicle will be a Subaru. More

by grtmklein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department
Apr 08, 2024 -

Sullivan Cadillac responded

We appreciate your feedback and are concerned about your recent service experience. Please reach out to us so we can discuss your experience in more detail. We look forward to hearing from you. Sincerely, The Sullivan Cadillac Team

April 05, 2024

We love Sullivan Cadillac. Staff is great. They go above and beyond. Imagine our surprise when we got out car washed (without asking...amazing). Thank you. More

by SCENTFULLY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin Mejia
Apr 08, 2024 -

Sullivan Cadillac responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, The Sullivan Cadillac Team

April 04, 2024

I brought my 2006 xxx in for an oil change and general checkup. The dipstick was misplaced on the inner fender under the engine cover trim. Also, the "check engine" light stayed on after starting the eng More

by glngr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
no names to list
Apr 05, 2024 -

Sullivan Cadillac responded

Thank you for your feedback and your business. We take customer satisfaction very seriously, and your feedback will be reviewed with our team. Please reach out to us if you would like to discuss your experience in greater detail. Thank you. Sincerely, The Sullivan Cadillac Team

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