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Sullivan Cadillac - Service Center

Ocala, FL

4.5
477 Reviews
Call Service Center (352) 732-4700

477 Reviews of Sullivan Cadillac - Service Center

Sort by
November 16, 2023

Everything that was agreed upon for service was done. Service Department was very quick , efficient and thorough. Great job guys. More

by PEBBLES.BAMBAM8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew, Service Department
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Nov 17, 2023 -

Sullivan Cadillac responded

Thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Sullivan Cadillac! If there is anything else we can do for you, please feel free to give us a call. Sincerely, The Sullivan Cadillac Team

November 16, 2023

Jaime is always ready to help out. ..she goes above and beyond to make sure we are satisfied. More

by BELKYSC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime, service department
Report | Print
Nov 17, 2023 -

Sullivan Cadillac responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear Jaime was able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, The Sullivan Cadillac Team

November 15, 2023

Great service. The staff was professional and my car was serviced appropriately. Appreciated that the car was clean when I picked it up. More

by MTGLEASONSR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Report | Print
Nov 16, 2023 -

Sullivan Cadillac responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, The Sullivan Cadillac Team

November 14, 2023

My salesman Bob was outstanding! !! He ensured I was taken care of and made the process very smooth. Richard the general manager was great. He worked with me to make me feel I got More

by Brian
Recommend Dealer
Yes
Employees Worked With
Richard Gruber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Vitrano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 15, 2023 -

Sullivan Cadillac responded

Thank you for taking the time to write about your experience with us, Brian! At Sullivan Cadillac, we work very hard to provide each of our customers with a personalized and hassle-free experience. We are happy Bob and Richard were able to exceed your expectations. Don't hesitate to contact us if there is anything else we can do for you. Sincerely, The Sullivan Cadillac Team

November 12, 2023

Quick and very nice. They make me feel like they know what they are doing to correct my problems. More

by callitaday126
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garage
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Nov 14, 2023 -

Sullivan Cadillac responded

Thank you for your wonderful feedback, Callita. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Sullivan Cadillac Team

November 11, 2023

Jaimie in the service department is the best ,she gets to know the clients to provide excellent customer service . More

by ELADIODIEGUEZ64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie
Report | Print
Nov 13, 2023 -

Sullivan Cadillac responded

Thank you for the awesome feedback! You're right, Jaimie is an excellent service team member and we appreciate all she does for us! We're very happy to hear that she has been there to familiarize herself with your needs and provide you with great service. Sincerely, The Sullivan Cadillac Team

November 11, 2023

Great service and did exactly what I asked for them to do. Comfortable waiting room while you wait for your car to be serviced. More

by ABRYANS
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Enoch Mikell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 14, 2023 -

Sullivan Cadillac responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. We look forward to working with you again soon! Sincerely, The Sullivan Cadillac Team

November 11, 2023

Welcome atmosphere. Courteous. Professional. Knowledgeable. Efficient. I always find a visit relaxing, enjoyable pleasant experience. More

by NEINAS18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joey Frampton
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Betancourt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 13, 2023 -

Sullivan Cadillac responded

Thank you for sharing your positive experience. Your feedback will be reviewed with our team. Please do not hesitate to reach out to us to discuss your experience further. Sincerely, The Sullivan Cadillac Team

November 11, 2023

Sullivan went out of their way for me when I bought my used Kia from them, It did not have cruise control and they had it installed. Also, Jim and Rich were very helpful and friendly. They made me very More

by ADAVIS3901
Recommend Dealer
Yes
Employees Worked With
Richard Gruber
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Betancourt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 13, 2023 -

Sullivan Cadillac responded

Congratulations on your new purchase! Thank you for taking the time to write about your experience with us. We are determined to deliver detail-oriented, honest, and personalized customer service. Your glowing review is a reflection of our dedication to going the extra mile to please our guests. We're so happy to hear we were able to help find the perfect vehicle for you. We would love to work with you again. Sincerely, The Sullivan Cadillac Team

November 10, 2023

Sullivan Cadillac is my go to place for my vehicle purchases and service. Jamie Daigle always gets it handled when I need something serviced with my vehicle. More

by jtrott0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Gruber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Enoch Mikell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Frampton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jared Reynolds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronnie Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Betancourt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Vitrano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Trott
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Nov 13, 2023 -

Sullivan Cadillac responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, The Sullivan Cadillac Team

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