Sullivan Honda

Not your usual car buying experience My wife and I have had a Subaru Forester for 13 years and it had gone through two head gaskets and it was now time to buy a new or used car. I immedia My wife and I have had a Subaru Forester for 13 years and it had gone through two head gaskets and it was now time to buy a new or used car. I immediately went to the Subaru dealer and test drove the Forester and Outback because I love these cars in the snow, To my amazement my test drive were very disappointing for many reasons and I won't bash Subaru so we will leave it at that. I was now with making a decision on another model but what to choose? I remember my mechanic always telling me to by a Toyota or a Honda and so I went and did some test drives. I test drove the RAV 4 and it seemed to have more power than the Subaru so it wasn't that bad. The next day I had to rent a car because our Forester was dead and we had to still get to work so I rented a car at Hertz in Torrington on East Main street They have always been a great place to rent a car. They actually try and help you get a better price and I've never had a problem on returning. So, the car that I got was a RAV 4 believe it or not. I was excited that for a week I would be able to drive the car I thought I was going to buy. Toyota has a great reputation but this RAV 4 was not the best for us. I found it's interior ergonomics just plan bad. It was difficult to open your windows due to handle placement, difficult to adjust you sets and the ride, while it handled well, it was bumpy.... This takes me to now looking at a Honda. So I went to Sullivan's and took a few used cars for at test drive with Mario. The cars were very nice to ride, much smoother, ergonomics were more like my old Subaru and the space inside seemed just more be more properly used for driver use and ease. So here i am at a car dealer.... THIS TO ME IS MORE NERVING THAN PUBLIC SPEAKING. I never trusted them and never wanted to go in to one again but I had to.. I walk in and a salesman named Mario introduces hiimself and asked me what he could hellp me with.. He was friendly, easy to talk to and got me into the cars I asked about and took the time with me for the test drives. He answered my questions and didn't make me feel rushed to get done with the test drive. I finished and thought it was a good experience but I wanted to keep looking at other dealerships. Mario knew I was going to look around and yet he still followed up with me by phone to get me a price on a used CRV that they had just got in... He did not try to close the deal at that moment. I did alot of research on the CRV and found it rated better than the RAV 4. I talked to my neighbor who has a CRV and they said they've had it since 2005 with no problems. My daugher's teacher has a CRV with 250,000 miles and has had no problems. My mechanic just bought one for his wife. I talked to about 3 strangers who I noticed had CRVs and asked them about it and they all said they loved it.. I WAS SOLD.. We decided on a used CRV and did some online shopping and found some 2011 around our price and the features we wanted. We went to Hoffman's in Simsbury and we test drove a few and decided to make an offer on a used 2011. They have a real nice place there at Hoffman but the atmosphere and the sales guys are what most of us fear most about dealerships. I felt as if they tried too hard and the salesman pitch / friendliness was way overdone. Now there is genuine friendly and there is business friendly and it didn't feel genuine... Our negotiations with the used car at Hoffman didn't go well. They didn't want to budge but a few hundred dollars and I know used cars are the money maker and on top of that they wanted to hit me with a $429.00 Conveyance fee!!! I read that you should never pay more than $300.00... By now I was in a pickle.... I had one day left on the week rental and had to get a car today.... I had gotten an internet price on a New CRV and it was a good price compared to the MSRP, so I thought maybe I should buy new... I remembered Mario in Torrington which is the closest dealer to me and gave them a call and said, "I need a car today, I am either going to buy a used one with 17,000 miles or if you can beat the internet price I got i will come to you and buy today" They were able to give me a better price than the internet offer I received from another dealer so for less than $2,000 more dollars I got a brand new 2014... I went to Sullivan's the next hour and sat with Mario and went over the car, took it for a drive, went to see my wife at work and she got to see it too. The whole process was relaxing and I felt a ease with Mario.. He does his job well and yet he doesn't make you feel uncomfortable or pressured. He corrected mistakes quickly, took care of all the paperwork and made adjustments for me even when the process was started. Mario took the time to go through the whole car, make sure the plates were on and just helped with any questions we had. I know sales guys don't make alot of money with new car sales but Mario treated us like it didn't matter how much he was making.. I HAVE TO SAY IF YOU WANT A RELAXED NO PRESSURE PLACE TO BUY A CAR THEN GO TO SULLIVAN'S AND SEE MARIO. YOU WILL SEE WHAT I'M TALKING ABOUT... AND I'M TOUGH TO PLEASE SO YOU KNOW THEY'VE GOTTA BE GOOD... More

Donna G Sullivan Honda really makes purchasing a car an exciting experience. Not stressful. Entire staff was friendly and informative. I did not feel press Sullivan Honda really makes purchasing a car an exciting experience. Not stressful. Entire staff was friendly and informative. I did not feel pressured. I would recommend. More

We had a great professional experience with Sullivan Honda...Mike was very personable and pleasant to work with...we got a great deal and great financing that fit our budget...we love... love... love... Honda...Mike was very personable and pleasant to work with...we got a great deal and great financing that fit our budget...we love... love... love... our new Accord. This is our fourth Honda we have bought at this dealership...that says it all. Sometimes buying a new car can be painful...but not at Sullivan's...thanks guys. More

They had a good selection and were flexible on the value of our trade-in and financing needs. The "new" used car we purchased was a good move on our part. of our trade-in and financing needs. The "new" used car we purchased was a good move on our part. More

We have been to Sullivan Honda twice in the last five months and each time we came away with a great car at a great price after a great experience. Everything was explained clearly and al of our question months and each time we came away with a great car at a great price after a great experience. Everything was explained clearly and al of our questions answered completely and to our satisfaction. There was never a feeling that they were trying to push anything on us and the whole process could not have been easier. You hear a lot of horror stories about buying/leasing a new car and that it's a lot of hassle but that is the furthest thing from reality about our experience with Ben and the team at Sullivan Honda. More

Honest, courteous and attentive to my needs and concerns. Available to me throughout the process on a schedule I requested. I was totally familiar with the car I leased upon acceptance. Great experience for Available to me throughout the process on a schedule I requested. I was totally familiar with the car I leased upon acceptance. Great experience for a first time lessee! More

My experience with the Sullivan Honda service department is one of the few places that I can honestly recommend to a friend or to a family member. My conclusion is based on my experiences after a number of is one of the few places that I can honestly recommend to a friend or to a family member. My conclusion is based on my experiences after a number of service work being done on my vehicle. I must say that based on his product knowledge and his honesty, Service Manager Antony Aiuda is in my life experience one of the best in the business. Sullivan Honda Service department is truly a place where customer service is actually practiced and not just claimed. More

Tom made our new vehicle purchase experience very simple and totally professional. His “no number playing game” approach was very informed and very much appreciated. Tom long time experience in this busines and totally professional. His “no number playing game” approach was very informed and very much appreciated. Tom long time experience in this business clearly shows in his approach in making a sale. I will definitely be doing business again with Sullivan Honda and I do highly recommend this dealer to anyone considering a Honda product. More

We were very pleased with the service we received. Our first time buying experience could not have been any better. Vin went above and beyond to make our purchase possible. Between staying late and comi first time buying experience could not have been any better. Vin went above and beyond to make our purchase possible. Between staying late and coming in on his day off to help get us the vehicle we wanted and making it as quick as possible I could not have asked for a better salesperson. I would recommend him to everyone and when I need another vehicle I know where to go. Everyone we worked with was very kind and helpful. And to top if off I love my new car. Vin we cannot thank you enough you did so much for us and made it the best experience ever. Thank you Vin and thank you to everyone at Honda! More

I felt that I was not rushed into making my purchase. Everything about this vehicle was thoroughly explained. The staff walked me through the whole process. I also really love the vehicle they sold me. Everything about this vehicle was thoroughly explained. The staff walked me through the whole process. I also really love the vehicle they sold me. More