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Sullivan Honda

Torrington, CT

4.8
767 Reviews
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing! If you don't see what you are looking for, click on CarFinder, fill out the form, and we will let you know when vehicles arrive that match your search! Or if you would rather discuss your options with our friendly sales staff, click on Directions for interactive driving directions and other contact information. We look forward to serving you!
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2015 East Main Street

Torrington, CT

06790

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Showing 767 reviews

November 14, 2013

It was a pleasure to deal with Sullivan Honda!!! A no pressure atmosphire is very important to me!!! Mike Dumaine was more than accomodating during the purchasing process!!! The same goes for Jeff!!! My More

by guitar10000
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Cormier
November 07, 2013

June 2013, I bought a "Honda Certified" 2011 Pilot Touring edition from what was at the time, Torrington Honda. We have purchased a couple cars from Torrington Honda and have had great experien More

by cp75
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Torrington Honda Sales and Sullivan Honda Service
Nov 14, 2013 -

Sullivan Honda responded

Sullivan Honda is proud to offer superior service and we are committed to providing our friends and customers with a pleasurable experience. Sullivan Honda apologizes for your less than satisfactory experience. Thank you for your submission on behalf of Ms. Palmer. Sullivan Honda purchased what was Torrington Honda in June of 2013. We are aware of the Reward program Torrington Honda had offered their customers, and although Sullivan Honda did not continue with the program, we chose to honor the program for all eligible owners. The Torrington Honda Rewards program was a coupon booklet that required a coupon to be presented in order to receive the benefits. Neither Honda nor Sullivan Honda created the program and are not responsible for the guidelines. The coupons created by Torrington Honda have no cash value and are not valid at any other Honda dealership. When speaking with Ms. Palmer, who we have documented as the owner of the vehicle, we informed her that proof of eligibility of the Reward program was the coupon booklet and that it would be necessary to have these coupons in the future to receive the benefits, which Sullivan Honda will honor. We have on file a signature that confirms that a booklet was received and the rewards program was explained to the purchaser of the car by their Torrington Honda salesperson. Sullivan Honda did reimburse Ms. Palmer for the cost of the oil change that would have been complimentary if she had presented her Reward coupon. Again, we are sorry for any inconvenience this has caused you. We truly hope you reconsider bringing your car to Sullivan Honda for service in the future.

October 14, 2013

I was able very easily to get a competitive price quote on a new car from my salesman and his manager, without the usual games about whether I'm ready to buy today, which is an oft-head question at other d More

by jimseidel
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mario Daniele, Tom Rakyta
October 12, 2013

Mike was an excellent sales person--friendly-professional-personable-great to work with-made our visit easy and the paper work went very smooth-plus he could answer my questions More

by cheesecake
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
October 08, 2013

Ben Wetmore extremely polite and was a pleasure to work with. His knowledge and professionalism made the experienct very satisfying and anxiety free. The car was ready on time and we were never made to w More

by Ulaost
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
October 02, 2013

My husband and I were expecting to hassle with the dealership over price and options. This wasn't necessary with Sullivan Honda. Ben Wetmore, the salesman, was very understanding of our needs and help More

by pattygeo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
September 28, 2013

I am 72 years old. I must admit that my opinion of car salesmen in general has always been very low. Ben Wetmore has totally changed this perception. He is professional, friendly, knows his product, is he More

by poolio
Customer Service
Friendliness
Price
Recommend Dealer
Yes
September 27, 2013

Purchased a Acura MDX from Sullivan Honda. Everything was perfect. Talked with Ben Wetmore on the phone and set up the appointment for a test drive. He was very helpful and friendly. We worked out a great More

by FrankFrandsen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
March 29, 2013

As a previous satisfied customer, purchasing another new vehicle was again a positive experience. Staff members are courteous and helpful, and previous car maintenance has been great. More

by ATonnessen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
March 02, 2013

Ben was great, he was patient and answered all my questions. This is my second Honda Civic that I purchased through Torrington Honda. The whole team is friendly and knowledgeable. I love how when an More

by FBCyr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
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