Sullivan Honda

My husband and I were expecting to hassle with the dealership over price and options. This wasn't necessary with Sullivan Honda. Ben Wetmore, the salesman, was very understanding of our needs and help dealership over price and options. This wasn't necessary with Sullivan Honda. Ben Wetmore, the salesman, was very understanding of our needs and helped us through the process of buying the car we wanted. Since we are an older couple, we are not up on all the new gadgets the newer cars come with. With Ben's help and guidance we were able to negotiate through them. We highly recommend Sullivan Honda and especially our salesman, Ben Wetmore....Thank you Sullivan Honda, Ben Wetmore and all those behind the scene.....Patricia Doherty More

I am 72 years old. I must admit that my opinion of car salesmen in general has always been very low. Ben Wetmore has totally changed this perception. He is professional, friendly, knows his product, is he salesmen in general has always been very low. Ben Wetmore has totally changed this perception. He is professional, friendly, knows his product, is helpful but NOT overbearing, and he has a great sense of humor. This is a young man that I would enjoy having a beer with and that is not a statement I would make about most car salesmen/women that I have met in my lifetime. Additionally, I trust Ben! This young man is going to rise to the top of his profession very quickly so my advice to all you Sales Managers out there, "Watch your back- Ben is gaining on you!" In summary, thuis is the FIRST time in my life that I have actually enh=joyed buying a car. Thank you, Sullivan Honda and thank you, Ben Wetmore! More

Purchased a Acura MDX from Sullivan Honda. Everything was perfect. Talked with Ben Wetmore on the phone and set up the appointment for a test drive. He was very helpful and friendly. We worked out a great perfect. Talked with Ben Wetmore on the phone and set up the appointment for a test drive. He was very helpful and friendly. We worked out a great deal that day and picked it up the next. It was a long ride form where I live but worth the trip. More

As a previous satisfied customer, purchasing another new vehicle was again a positive experience. Staff members are courteous and helpful, and previous car maintenance has been great. vehicle was again a positive experience. Staff members are courteous and helpful, and previous car maintenance has been great. More

Ben was great, he was patient and answered all my questions. This is my second Honda Civic that I purchased through Torrington Honda. The whole team is friendly and knowledgeable. I love how when an questions. This is my second Honda Civic that I purchased through Torrington Honda. The whole team is friendly and knowledgeable. I love how when any one enters the showroom, someone is ready to welcome you. They do not make you feel pressured in purchasing a vehicle. Not like other dealerships I visited. The are very committed to you and they seem to understand that purchasing a car is big investment to the consumer. I would recommend this dealership to everyone!! Keep up the great work!! Fran Cyr More

I have been a customer at Torrington Honda service department for over 20 years. Bob Russo, Service Manager and his staff, in particular Anthony and Matt, are very very accommodating and helpful. I department for over 20 years. Bob Russo, Service Manager and his staff, in particular Anthony and Matt, are very very accommodating and helpful. I bring two Hondas and a Saturn to this service department. I am writing this review in particular because my daughter drives the Saturn and called about a dozen different places, dealerships, private mechanics, etc., in and around the Stamford area, looking for someone to diagnose a noise she was hearing. None of them would even look at the car because it is a Saturn. Anthony allowed us to bring the car in same day, the problem was diagnosed, and part were ordered. Since Saturn no longer is in business, they ordered after factory parts, which will be available tomorrow. They gave me a loaner car, I gave my daughter my car, and all will be fixed tomorrow. They have consistently been willing to work on the Saturn ever since that company went out of business. The dealerships in Fairfield county that my daughter contacted would not even discuss seeing her car. Thanks Bob, Anthony, and Matt! More

My experience at Torrington Honda was very pleasant. The staff was incredibly patient and attentive, even when I decided to postpone my purchase. I chose to wait until I finish making tuition payments to p staff was incredibly patient and attentive, even when I decided to postpone my purchase. I chose to wait until I finish making tuition payments to purchase a newer vehicle. The staff was understanding and gracious and made sure to let me know that they would be happy to work with me when I was ready to purchase. More

This dealer used a bait and switch tactic--while giving a price on a 2012 vehicle, they failed to tell me they had none on the lot. When I got to the lot, they showed me a 2013, gave me a price, but then re price on a 2012 vehicle, they failed to tell me they had none on the lot. When I got to the lot, they showed me a 2013, gave me a price, but then reneged--rudely--on the price. Acc. to the mgr, I went in from out of state knowing they had no 2012 models on the lot, which was false as their internet salesperson never told me of this. Brought to attention of Dept of Consumer Protection who followed up stating the dealer was unwilling to mediate the situation. Rude/condescending manager interaction, fraudulent accusation of my knowledge, and failure to produce item they quoted me for the day of the visit with no notification a 2012 was not on site despite knowing I'd be coming in from out of state. More

What a easy hassle free transaction. John made it so easy for us to get out of our current lease early, and into a new Honda with no money down, and we lowered our payment. Torrington Honda is lucky to have for us to get out of our current lease early, and into a new Honda with no money down, and we lowered our payment. Torrington Honda is lucky to have a manager like John. We will never buy anywhere else. Thanks John! More