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Summit Automotive Chrysler Dodge Jeep RAM - Service Center
Fond Du Lac, WI
561 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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561 Reviews of Summit Automotive Chrysler Dodge Jeep RAM - Service Center
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February 09, 2021
I had service done and it was done in a time faster then what they told me. They also offered me a shuttle if I needed it for somewhere. what they told me. They also offered me a shuttle if I needed it for somewhere. More
by ube66
Verified CustomerEmployees Worked With
February 06, 2021
Very prompt, polite, and knowledgeable. Provided great service work, kept me informed at each juncture in the process, also were very friendly when dropping off and picking up the vehicle. service work, kept me informed at each juncture in the process, also were very friendly when dropping off and picking up the vehicle. More
by jmatthews414
Employees Worked With
February 03, 2021
Able to drive right in. Worker opened two doors for me (sore R knee at present with a limp). Desk staff ready for me right away. Waiting area spacious. Work done quickly and explained to me. Excellent (sore R knee at present with a limp). Desk staff ready for me right away. Waiting area spacious. Work done quickly and explained to me. Excellent service - with lots of smiles. More
by marygellings
Employees Worked With
Other Employees :
There were 3 others. 2 men when I drove in and 1 women when ready to leave.
January 24, 2021
Summit Auto needs to have a more consistent approach to encouraging the wearing of masks related to Covid-19. Other than that, their facility is clean and the staff is friendly, knowledgeable and professio encouraging the wearing of masks related to Covid-19. Other than that, their facility is clean and the staff is friendly, knowledgeable and professional. More
by johneray
Employees Worked With
Other Employees :
Alena Lambert , Chris Holmes
January 20, 2021
They have always been attentive to my needs and have taken excellent care of my vehicle. Going in for an unscheduled oil change on Saturdays is very convenient. taken excellent care of my vehicle. Going in for an unscheduled oil change on Saturdays is very convenient. More
by sdjbuck
Employees Worked With
Gavin.
January 18, 2021
Customer service was helpful. The quality of work was good. Concerns were taken seriously and addressed. 3 stars are awarded due to the cost of labor. $140.00/hr is much too high. Unless the vehicle is good. Concerns were taken seriously and addressed. 3 stars are awarded due to the cost of labor. $140.00/hr is much too high. Unless the vehicle is under warranty, I will not return. More
by mike.wieber
Employees Worked With
Mary
January 15, 2021
Was surprised that no one was wearing a mask. Came in for a recall. No problems as we waited for the Jeep. We had our masks on and kept them on until we left and was in our Jeep. for a recall. No problems as we waited for the Jeep. We had our masks on and kept them on until we left and was in our Jeep. More
by Marleyt
Employees Worked With
June 27, 2020
Our experience with Summit Automotive was top notch! We just purchased our third vehicle from Summit! Kraig Peterson goes the extra mile! Loving our Durango! Shout out to Colin Choby in Finance for a smo just purchased our third vehicle from Summit! Kraig Peterson goes the extra mile! Loving our Durango! Shout out to Colin Choby in Finance for a smooth purchase. Our first purchase was with Chris Olig. Everyone is pleasant at the dealership and easy going! More
by jnft
Employees Worked With
Other Employees :
Kraig Peterson, Chris Olig
July 09, 2019
Horrible customer service with manager and assistsnt!! My car died and I smelled burning wires. I was able to pull it into a jail trip. I called my husband and he thought it was the battery. We bought a n My car died and I smelled burning wires. I was able to pull it into a jail trip. I called my husband and he thought it was the battery. We bought a new one and he installed it and I instantly started to smell the burning smell. He unhooked it and we decided to call this dealership because it was close. Bad idea. Should have taken it to Sheboygan Chrysler where they treat people with respect. There were recalls on the Dodge Chargers and they were starting on fire. I had a bumper to bumper warranty and in hindsight should have taken it to Sheboygan & wouldn't have bought battery. The asst manager wanted to charge me to get the new battery out ad they couldn't in lack the trunk! Idiots. I was able to crawl into the trunk and pull a lever on the inside. Told him I wouldn't pay for it and asked to speak to the manager! She was worse then him! I will never go back. Awful people and worse customer service!!! More
by Z
Employees Worked With
It was the service manager and assistant. Do not remember their names
November 16, 2018
Amazing Service I was offered a beverage more than once and Kraig came in on his day off within 30 mins. Kraig is always very pleasant and thorough and I always enjoy I was offered a beverage more than once and Kraig came in on his day off within 30 mins. Kraig is always very pleasant and thorough and I always enjoy visits. I was only stopping in for an oil change and ended up walking out with a new vehicle instead! More
by GrannyB
