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Summit Automotive Chrysler Dodge Jeep RAM - Service Center

Fond Du Lac, WI

4.6
530 Reviews

530 Reviews of Summit Automotive Chrysler Dodge Jeep RAM - Service Center

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January 07, 2016

Only place This dealership is the best of the best. It is the only place to service a car. They check everything over and fix what needs fixing. Chrysler make More

by rawson21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Tim Schraufnagel, Kraig Peterson, Brock Boettcher, Chris Olig, Randy Sabel, Julie Kryzyanowski
January 07, 2016

Service Got done in a timely manner I've been doing business with this dealer for 26 years they have a good sitting area in their waiting area More

by Rick102449
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Geoff Kuitert
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 06, 2016

First oil change Great service. Even washed my Jeep. The people were friendly and very helpful with their recommendations for routine service suggestions for the futur More

by Car Nut
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julie Kryzyanowski
January 05, 2016

oil change Julie was very busy at the time at the service desk but she took the time to make sure that the vehicle was serviced quickly and that I was taken care More

by Cableguy
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julie Kryzyanowski
January 05, 2016

Repair of a 2007 Jeep Liberty The Summit service was fine and the employees are always friendly. However, I am finding it increasingly difficult today to look at a bill of $1056. More

by weeks
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Berg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Geoff Kuitert
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2016 -

Summit Automotive Chrysler Dodge Jeep Ram responded

Dave, Thank you for your response, your feedback is very important to us. In response to your comments about the repair bill on your vehicle, the repairs that were performed on your vehicle were in fact very labor intensive. The rear main seal necessitates removal of the transfer case, transmission and flywheel to access the seal. The transmission cooler hoses are a challenging repair as well as they run from the transmission to the cooler in the radiator, running along the engine and around the frame and engine mounts. As you indicated, the repairs were all covered by your extended warranty with you out of pocket being your $100 deductible and several exhaust nuts for a total of $120.06 with tax The remaining bill was paid by your extended warranty insurance and they dictate the prices they will pay on both parts and labor using the Chilton labor time guide. This repair took my top technician the entire day to perform, so it was done correctly by an experienced, Chrysler certified technician. If you should have any further questions please feel free to contact me. Thank you, Tim Schraufnagel- Service Director

January 03, 2016

oil change Went in for an oil change and to check on a leak from engine. Found a bad water pump bmp and was quotyed a replacement cost but found a much cheaper More

by jlund
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Schraufnagel
January 01, 2016

Satisfied for 3 years and counting! I've trusted Summit Automotive for the last 3+ years with the ongoing care and maintenance of 3 of the vehicles in our family and we couldn't be happi More

by David Washkoviak
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Tim Schraufnagel, Brock Boettcher, Chris Larson, Julie Kryzyanowski
December 31, 2015

Very professional and genuine I know quite a few of the staff from sales to service, parts and management and have been treated very very nice. I wish I had a little more cash layi More

by Mike 2008
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Tim Schraufnagel, Chris Holmes
December 31, 2015

Oil change, Tire rotate;check for slow leak in tire. Work done thoroughly and efficiently; Tire problem (low tire light problem went away as problem resulted from a piece of metal in tire; tire was repai More

by 2cads4150
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Schraufnagel, Julie Kryzyanowski
December 30, 2015

oil change and tire rotation Good service as usual. Some of the service reps seemed a little stressed it took a while for some to take care of me. I love the shuttle service. More

by lori and scott
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Schraufnagel, Julie Kryzyanowski