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Sunset Ford

St. Louis, MO

4.7
5,776 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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11700 Gravois Rd

St. Louis, MO

63127

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Showing 5,776 reviews

October 25, 2021

Working with everyone at the dealership was great. I can’t complain about any of the staff. It just took awhile since there wasn’t really anyone there. Considering it was a Sunday and there was very few More

by annaemeadows21
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cory Pupillo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Lombard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Wagstaff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2021 -

Sunset Ford responded

Thank you for the feedback. Our team appreciates your business, and we hope to have the chance to work with you again.

October 24, 2021

Chad made the experience easy and fun for us to upgrade to a family vehicle. His knowledge of the cars we were testing was extremely helpful when making our decision. More

by Lauren N Mueller
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Lombard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clinton Sowards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Morber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2021 -

Sunset Ford responded

Thank you so much for taking the time to share this with us, Lauren! Our team appreciated the chance to work with you, and we are so happy to hear that they provided you with a great experience. We wish you many happy, safe miles!

October 24, 2021

Sunset is great. From there warranty to there service. Everything is top notch. This is our second purchase from sunset and will not be our last. More

by Darrenhaefner
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Boerding
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Lombard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2021 -

Sunset Ford responded

We truly appreciate the fantastic review! Our team enjoyed working with you and are so happy to help you find the right vehicle. Enjoy and come back and see us!

October 24, 2021

The staff was friendly and answered my questions without getting flustered. Very kind when answering me. Service was fairly fast More

by bludevils65
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug Bauer, Bob Edwards Jr.
Oct 26, 2021 -

Sunset Ford responded

Thank you so much for the fantastic review! Our team truly enjoyed working with you, and we wish you all the best. Come back and see us!

October 24, 2021

Keith BOERDING handled our search/sale in a very professional, helpful, kind and caring manner, taking into consideration the wants and needs of our situation. He is definitely a valuable asset to More

by SHERRYSCHAEFFER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Boerding
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Treff LaPlant
Oct 22, 2021 -

Sunset Ford responded

Our team appreciated the chance to work with you, and we hope you enjoy your vehicle for many years to come! Thank you for choosing Sunset Ford!

October 22, 2021

Sloppy work … potential safety issues with service workers. / could have potentially had issue with engine and never new it More

by schmittkt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brett Mathis
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Hall
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2021 -

Sunset Ford responded

We are sorry to hear that you left with this experience. Our team takes pride in providing the best service and getting our customers safely back on the road. To discuss this further, please reach out to me at your convenience. Thank you! - Justin Heutel, Fixed Operations Manager, 314-467-1120 or jtheutel@sunsetford.com

October 22, 2021

Greeted right away when I walked in. I Was in and out in 10 minutes. More

by DANBUTENHOFF
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope, Sean Johns
Oct 25, 2021 -

Sunset Ford responded

Thank you so much for the great review! Our team hopes to work with you again!

October 21, 2021

Great service .. great salesman .. was smooth transaction will buy from sunset again .. we are small plumbing company More

by SPLODZIEN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cory Pupillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2021 -

Sunset Ford responded

Thank you so much for the great review! We enjoyed working with you, and we are here for any future needs you or your business have!

October 21, 2021

They were extremely helpful considering I was over 200 miles away contact with the service department I felt they wanted to help me out and quick service More

by rvepperly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope, Tailor Barnes, Richard Saggio
Oct 22, 2021 -

Sunset Ford responded

We appreciate the great review and your business! Our team is here for any future needs!

October 21, 2021

Price quote for the repair was the price charged. Initially the wrong parts were ordered a phone conversation cleared up the issue. Business done the right way More

by Servicefitter562
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug Bauer
Oct 22, 2021 -

Sunset Ford responded

Thank you so much for the outstanding review! Come back and see us!

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