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Sunset Ford

St. Louis, MO

Overview
Employees
Reviews
Vehicles
4.8
6,149 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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11700 Gravois Rd

St. Louis, MO

63127

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Showing 6,150 reviews

January 17, 2024

Morgan is a great service advisor, she was so busy when I brought my car in but she still greeted me with a smile and made sure to get me on my way quickly More

by Brenda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan Boyd-Keys, Memphis Brewington
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Jan 18, 2024 -

Sunset Ford responded

Thank you so much, Brenda! We enjoyed working with you, and our team is here for any future needs.

January 17, 2024

Jordan was awesome and made us aware of all additional services offered. Thank you for your outstanding customer service More

by CHEEZHEAD2673
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Arendall
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 18, 2024 -

Sunset Ford responded

We appreciate your business and kind words. Our team is here for any future needs, and we hope to work with you again!

January 17, 2024

Friendly and know their stuff Prices are a bit on the high side. Booking lead time OK. More

by Tgbree
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neal Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Arendall
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 18, 2024 -

Sunset Ford responded

Thank you for the review and feedback! Our team hopes to work with you again!

January 17, 2024

Sunset has serviced my Escape since I bought it. They let me know if something needs taken care of. I appreciate that. More

by LAV6521
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Jordan Arendall
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Morgan Boyd-Keys
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Jan 18, 2024 -

Sunset Ford responded

Thank you so much for sharing! Working with you is always a pleasure; we will see you next time!

January 17, 2024

Morgan responds and follows up. Does what she says she’s gonna do. Service Dept did a nice job on my truck. Had a minor issue with the work and I brought it back and they took care More

by Doug.Thurman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Erickson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Don Andracsek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Morgan Boyd-Keys
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Jan 18, 2024 -

Sunset Ford responded

Thank you so much, Doug! We truly enjoyed the opportunity to work with you, and our team is here for any future needs. Come back and see us!

January 17, 2024

The best sale team, using Sunset Ford 1st time, here, Jim Wagstaff. Best, excellent, refer Co. More

by steelermn14
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Wagstaff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Farrah
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 18, 2024 -

Sunset Ford responded

Congratulations on your purchase and welcome to the Sunset Ford family! It was wonderful working with you, and we appreciated the chance to earn your business. Enjoy your new vehicle. Come back and see us!

January 16, 2024

Our experience was enjoyable. It was straightforward and to the point which is exactly what we were looking for. Everyone we spoke with was very knowledgeable and thorough. We wou More

by ashlymoore15
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Keith Boerding
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Farrah
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2024 -

Sunset Ford responded

Thank you so much for the great review, and congratulations on your purchase! Our team truly enjoyed working with you, and we wish you many happy, safe miles. Come back and see us!

January 14, 2024

We had a good experience! Jim is a really great guy! I will send others! More

by tlw664e
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Wagstaff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Farrah
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrell Burton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 15, 2024 -

Sunset Ford responded

Thank you so much for taking the time to share this with us! Working with you was a pleasure; our team is here for any future needs. Enjoy your vehicle!

January 12, 2024

The service dept is very poor, just asking for air in my tires seems to be a chore More

by UNITEDMO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Leah Hummell
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 15, 2024 -

Sunset Ford responded

We are sorry that you were dissatisfied with your experience. If you would like to discuss further, please feel free to call me. - Justin Heutel, Fixed Operations Manager. 314-467-1101 or jtheutel@sunsetford.com

January 12, 2024

First time doing business with sunset ford and I all I can say is visit them and you will be pleased with the huge selection of vehicles in inventory and also with the very knowledgeable and warm threat o More

by isac.lucero
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darrell Burton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Liebmann
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Jan 15, 2024 -

Sunset Ford responded

Thank you so much for the outstanding review, and congratulations on your purchase! Our team truly enjoyed working with you and we wish you many happy, safe miles. We're here for any future needs!

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