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Sunset Ford

St. Louis, MO

4.8
6,134 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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11700 Gravois Rd

St. Louis, MO

63127

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Showing 6,134 reviews

September 05, 2023

Very deceiving! Brought car in for recall and was charged diagnostic fee. Was never informed by John Fletcher. Service manager was in formed of my situation and woul More

by Jholden5746
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jon Fletcher, Kevin Gromer
Sep 05, 2023 -

Sunset Ford responded

Mr. Holden, I apologize that I was unavailable when you were standing in our waiting area. I was under the impression you were going to wait until Jon or I became available. I also understand that when I called you, immediately after, you were quite upset and didn't want to discuss at the time. The way in which you left distressed is never how we want our guests to feel. Whenever you are available at your convenience, please give me a call. My direct line is (314) 467-1208 or Email me at dschwartz@sunsetford.com -Danny Schwartz, Service Manager

Nov 26, 2023 -

Jholden5746 responded

Just got my 3rd thank you on google reviews. About your deceiving service department charges for people bringing there car to your service department for recalls. When the customer already knew what the recall issue was.

September 04, 2023

Jim provided superb customer service and was really focused on the customer - top notch service! More

by fly4navy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Wagstaff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2023 -

Sunset Ford responded

Thank you so much for the great review! We hope to have the chance to work with you again!

September 02, 2023

Tim has dealt successfully with not only delivering the Mustang Mach-E, but also the Maverick. Two vehicles not easy to attain. Respectful. Timely. Communicates. More

by Heltjm
Recommend Dealer
Yes
Employees Worked With
Pete Heutel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jenn Hall
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2023 -

Sunset Ford responded

Congratulations on your purchase! Our team truly enjoyed working with you, and we wish you many happy, safe miles. Our team is here for future needs; come back and see us!

September 01, 2023

Corey was very helpful and get my interests and desires in mind. I didn't feel like I was pushed to him something I didn't want and I got the exact car I was looking for! More

by Tobytowsley
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cory Pupillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrell Burton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2023 -

Sunset Ford responded

Thank you so much for the great review, and congratulations on your purchase! Working with you was a pleasure; our team is here for any future needs. Enjoy your vehicle, and come back to see us!

August 31, 2023

Sunset Ford is the best dealership to work with when buying a car. Keith was attentive and responsive to our needs. He provided us with many options. There was never any pressure to make a purchase. He More

by katek
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Keith Boerding
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Arendall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Whited, Danny Schwartz
Sep 01, 2023 -

Sunset Ford responded

Congratulations on your purchase! We are so happy to hear that the team took great care of you, and we appreciated the chance to earn your business. We're here for any future needs and hope to see you again. Welcome to the family!

August 31, 2023

Nice selection of cars, and they were willing to work with me to to get a deal done. Brad was very friendly and helpful, and didn't waste my time. More

by mbreunig
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Bradley Burke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2023 -

Sunset Ford responded

We appreciate your business and feedback! Thank you so much for choosing Sunset Ford; we're here for any future needs!

August 31, 2023

This place was amazing! !! Mike called me everytime there was an update on my car. He was a pleasure to work with. More

by Momto6angels
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Geraghty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2023 -

Sunset Ford responded

Congratulations! We are so happy to hear that the team took care of you, and we appreciate your business. Thank you for choosing Sunset Ford!

August 31, 2023

This is a trusted and friendly dealership. I bought my last car here, too! Jacob Hood was efficient. More

by Davis.diane17
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darrell Burton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Hood
Sep 01, 2023 -

Sunset Ford responded

Thank you so much for the great review! Working with you was such a pleasure; our team is here for any future needs!

Sep 01, 2023 -

Davis.diane17 responded

You are welcome!

August 30, 2023

We told them what we wanted, they had it for us to test drive when we asked, negotiated a price favorable to all and we bought the truck. All went well - Dan and his manager were great to work with. High More

by Chrishoffmann
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Justin Lombard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Johannessen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2023 -

Sunset Ford responded

Thank you so much for the great review and your business. Our team truly enjoyed working with you, and we appreciate the recommendation. We are here for any future needs; come back and see us!

August 30, 2023

The dealership, my salesperson (Dan) and everyone I met were all very helpful, very respectful and professional. Although they definitely wanted to sell me a vehicle, I never felt pressure. It was a good More

by MJEVANS825
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pete Heutel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Lombard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Morber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Johannessen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2023 -

Sunset Ford responded

Congratulations on your purchase! Our team truly enjoyed working with you, and we wish you many happy, safe miles. We are here for any future needs!

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