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Sunset Ford

St. Louis, MO

4.8
6,134 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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11700 Gravois Rd

St. Louis, MO

63127

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Showing 6,134 reviews

August 06, 2023

They dealt with me very fairly and with very little fuss. Brad listened to what I was looking for and didn’t push me beyond my preferences. He just made sure I knew my options. Then when discussing pricing a More

by Parj2020
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Farrah
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bradley Burke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2023 -

Sunset Ford responded

Thank you so much for the outstanding review, and congratulations on your purchase! Our team is here for any future needs, and we wish you all the best. Welcome to the family!

August 06, 2023

Goes above and beyond to get the deal done and never and pressure a enjoyable experience to work with. More

by jojosi77
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Larry Sidberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory Pupillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Lombard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Don Andracsek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Farrah
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2023 -

Sunset Ford responded

Congratulations! It was wonderful working with you, and we can't thank you enough for your business. We wish you all the best. See you next time!

August 05, 2023

Really great staff that takes the time to explain how the car works! Great job! More

by jbohnert13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Wagstaff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Farrah
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2023 -

Sunset Ford responded

Congratulations on your purchase! Our team wishes you many happy miles, and we are here for any future needs. Come back and see us!

August 05, 2023

Great experience Tony, Darell and Justin provided a great customer experience. Delivery of our new vehicle was quick, easy and priced competitively. More

by ron.jones0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Lombard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Pizzella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrell Burton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2023 -

Sunset Ford responded

Thank you so much for the outstanding rating and your business. It was wonderful working with you and helping you find a great vehicle. We wish you all the best. See you next time!

August 05, 2023

Daniel was very personable and accommodating with any questions I had. I like how he was not “pushy” on the sales as that is something that makes me want to run out of dealerships. When I didn’t see the More

by kellyreeves.mtc
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Lombard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Farrah
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Johannessen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2023 -

Sunset Ford responded

We appreciate you sharing your experience with us, and we can't thank you enough for the chance to earn your business. Our team is here for any future needs, and we hope to work with you again!

August 04, 2023

Not a pleasant experience from two different service advisors, not at all looking out for the customer’s best interest l, and had to be reminded twice to place coupons that were mailed to me, in my name More

by tob89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brett Mathis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jon Fletcher
Aug 07, 2023 -

Sunset Ford responded

We strive to provide every customer with the 5-star service they deserve, and we are disappointed to hear about your recent visit. If you would like to discuss further, please feel free to call me. - Justin Heutel, Fixed Operations Manager. 314-467-1101or jtheutel@sunsetford.com

August 04, 2023

Was put on waiting list for 54 weeks. Once in, they didn’t fix the issue. More

by KHAV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jon Fletcher
Aug 04, 2023 -

Sunset Ford responded

I'm sorry about your poor experience. If there is still an issue with your vehicle, please contact me so we can get it resolved quickly. -Danny Schwartz, Service Manager. 314-467-1208 or dschwartz@sunsetford.com

August 04, 2023

Everyone was very nice and knowledgeable and helped me get a vehicle that fit my needs. More

by natasha.m.baker
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chad Morber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2023 -

Sunset Ford responded

Thank you so much for the wonderful review and your business. Our team wishes you many happy, safe miles, and we are here for any future needs!

August 03, 2023

Shuttle service was excellent and greatly appreciated. Shuttle drivers were very courteous. Service was completed in due time. We have no complaints about anything. Thank you so much More

by Judy
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Schmelzle
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Front desk girl, both shuttle drivers, 5 stars
Aug 04, 2023 -

Sunset Ford responded

Thanks for the review and feedback Judy! We'll see you next time.

Aug 04, 2023 -

Judy responded

OK

August 03, 2023

Everyone is very helpful. They do everything they can to make sure you are happy and satisfied. More

by monkeypug
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darrell Burton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bradley Burke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2023 -

Sunset Ford responded

Thanks for the 5-star review. We're happy to hear you had a great purchase experience.

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