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Sunset Ford of Waterloo
Waterloo, IL
1,951 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,951 reviews
October 14, 2020
I purchased a 2020 F-150 King Ranch and Joe Hill was my salesperson. Joe got me the best deal possible and he was very honest and thorough. I highly recommend this dealership. Everyone there was very f salesperson. Joe got me the best deal possible and he was very honest and thorough. I highly recommend this dealership. Everyone there was very friendly. More
by cindybfunk
October 11, 2020
I can honestly say we had a great time buying a truck! We had fun we joked they answered questions we had and we will be back!! Thanks! had fun we joked they answered questions we had and we will be back!! Thanks! More
by Alice & Paul
Verified CustomerOctober 10, 2020
Honesty, integrity, and a true sense they were looking out to get me the best deal possible. I'm usually leary of walking through the doors; however, the best experience I've ever had at a dealership. I out to get me the best deal possible. I'm usually leary of walking through the doors; however, the best experience I've ever had at a dealership. If I could give 10 stars, I would. More
by JMCGHEE1
October 09, 2020
Joe was very nice and not overly pushy which I appreciate! The owner was very nice as well. Would purchase from there again even though it’s an hour and 20 minutes from our house. appreciate! The owner was very nice as well. Would purchase from there again even though it’s an hour and 20 minutes from our house. More
by stephaniegleeson
Employees Worked With
October 05, 2020
Joe was terrific to work with us! Since we were traveling 3 plus hours to trade, we were able to have the entire deal ironed out before we came - which made our time at the dealership short and pleasant. 3 plus hours to trade, we were able to have the entire deal ironed out before we came - which made our time at the dealership short and pleasant. More
by whitaker97
October 01, 2020
Dealership is friendly and low pressure. The sales staff seemed genuinely interested in treating the customer in an honest and forthright manner. We feel very comfortable when we purchase a car through Kyle seemed genuinely interested in treating the customer in an honest and forthright manner. We feel very comfortable when we purchase a car through Kyle Brewer. More
by RON1TOZ
September 30, 2020
I was very pleased with my service. Kelly explained I was very pleased with my service. Kelly explained all the work to be performed and also reviewed the vehicle report card with me afterwards. I was very pleased with my service. Kelly explained all the work to be performed and also reviewed the vehicle report card with me afterwards. More
by Stephen
Employees Worked With
Kelly Banaszek
September 26, 2020
This is the second time I have bought a car from Sunset. I have always had great service. Joe Hill was great to work with on getting are car for us. Also Clinton and Bill in finance work with us also. T I have always had great service. Joe Hill was great to work with on getting are car for us. Also Clinton and Bill in finance work with us also. Told are neighbor to go there. Also to talk to Joe. If my sister and ever need another car we will come to Sunset. More
by auntmomo25
September 26, 2020
The service I receive is great. The people are friendly and accommodating. I appreciate all that the folks at |Sunset Ford do for me. However, I do not like surveys. Be assured that if I ever receive se and accommodating. I appreciate all that the folks at |Sunset Ford do for me. However, I do not like surveys. Be assured that if I ever receive service that is less than satisfactory, I will let you know.. More
by fredwwoods
Employees Worked With
Kelly Banaszek
September 23, 2020
Kyle was great! Made the process so easy. Very knowledgeable of the vehicle. Walked us through everything and wasn't pushy. Highly recommend him and the sunset family. knowledgeable of the vehicle. Walked us through everything and wasn't pushy. Highly recommend him and the sunset family. More
by Cardsfan2000
Employees Worked With
