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Sunset Ford of Waterloo

Waterloo, IL

4.8
1,954 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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1425 N Illinois Route 3

Waterloo, IL

62298

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Showing 1,954 reviews

July 17, 2020

Professional and Personable From the moment I sat down with Kyle he told me that he was going to get me the best deal possible. After looking at numerous vehicles we finally foun More

by ewegener
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2020 -

Sunset Ford of Waterloo responded

Thanks for telling us about your experience with Kyle. Glad he was able to make the process smooth for you. Congrats on your new purchase and best wishes with your new Ford. We hope it treats you with years of safe and happy miles :)

July 16, 2020

Great place to buy a truck Kyle is a great salesman. He explained everything very well. I definitely would recommend Kyle, it was very pleasant working with him. Great job Kyle. More

by cnbforever7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Rolufs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2020 -

Sunset Ford of Waterloo responded

We appreciate the generous feedback about Kyle! Glad he can make your car-buying experience easy! Let us know if we can help with anything else!

July 15, 2020

Joe was fantastic to work with! We first contacted him on a Monday afternoon via the web and ended up leaving with the truck we wanted that same evening! Thank you for your prompt attention and customer serv More

by Bullockjl
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Rolufs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2020 -

Sunset Ford of Waterloo responded

Thank you for leaving Joe a generous review! We're thrilled to hear that he made your recent truck-buying experience easier! We wish you many happy miles with your new vehicle :)

July 08, 2020

Positive experience! Kyle was our salesperson, very friendly and tried to impress. They were short staffed due to covid-19 but very pleased how easy Kyle was with informin More

by Julia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Rolufs
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2020 -

Sunset Ford of Waterloo responded

Thanks for telling us about your experience with Kyle. Glad he helped make the process safe and easy for you. Congrats on your new car. We wish you many safe and happy miles!

July 02, 2020

Very accommodating, went out of their way to make sure I was comfortable and all of my needs were met while purchasing my new car More

by rwags87
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2020 -

Sunset Ford of Waterloo responded

Congrats on your recent purchase! Glad to hear everything went smoothly!

July 01, 2020

5 STARS!!!! Joe Hill & Bill Rolufs were nothing short of amazing throughout the entire process of purchasing our F250. Both were very easy going and very knowledg More

by rich.raby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Rolufs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2020 -

Sunset Ford of Waterloo responded

Thank you so much for the kind words! We are here for any future needs.

July 01, 2020

Outstanding organization, incredibly competent and friendly team, made you feel welcome and important, great to do business with, would highly recommend to do business with. More

by KarlB
Recommend Dealer
Yes
Employees Worked With
Pete Heutel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2020 -

Sunset Ford of Waterloo responded

Your business and recommendation mean a lot to us, Karl!

June 30, 2020

Julian was great and answered all the questions that I asked. Julian actually cares about his customers and what they want to accomplish. Thank you More

by jw86092
Recommend Dealer
Yes
Employees Worked With
Julian Henson
Jul 02, 2020 -

Sunset Ford of Waterloo responded

Julian is a great member of our team and we are so glad he could provide you with a great experience!

June 11, 2020

We bought a 2020 Ford F-250 Super Duty from Joe and the experience was great. Joe did a great job of explaining the process and going over truck features and was extremely helpful with any questions we had More

by Greg
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Rolufs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Springer
Jun 12, 2020 -

Sunset Ford of Waterloo responded

Hi Greg, thank you so much for the great review! We wish you many safe, happy miles in your new 2020 Ford F-250 Super Duty.

June 10, 2020

I was treated respectfully and the entire auto purchase experience was quicker and less painful than I expected. The staff was very personable and friendly. More

by dczimm1964
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Rolufs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2020 -

Sunset Ford of Waterloo responded

We love to hear this! Thank you for the great review.

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