Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Sunset Ford of Waterloo
Waterloo, IL
1,984 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,984 reviews
January 14, 2020
Thank you for the excellent and efficient service received when purchasing my new car. I appreciated that everyone I encountered on that day gave me the specialized service that i expected. received when purchasing my new car. I appreciated that everyone I encountered on that day gave me the specialized service that i expected. More
by karen
January 12, 2020
We really appreciate Joe Hill. He was professional and we felt he tried to help us get the best deal he could. He’s an asset to Ford sales. felt he tried to help us get the best deal he could. He’s an asset to Ford sales. More
by kaipings
January 02, 2020
Quick and simple. Always stayed in contact with me being 2hrs away. Gave me too money for trade in as well. Trustworthy people. Great staff 2hrs away. Gave me too money for trade in as well. Trustworthy people. Great staff More
by Luke
Employees Worked With
Other Employees :
Debbie Menard, Paige Blankenship, Julian Henson
December 30, 2019
The dealership and staff are great especially Kyle Brewer. I would recommend him to anyone looking for a new or used vehicle. He is very knowledgeable about the product also. Brewer. I would recommend him to anyone looking for a new or used vehicle. He is very knowledgeable about the product also. More
by Jk1
December 28, 2019
Aaron is a knowledgeable service technician who was a pleasure to work with. I would recommend him to anyone who is looking to get serviced. pleasure to work with. I would recommend him to anyone who is looking to get serviced. More
by koll27
December 24, 2019
Great Experience Buying a Car Just closed a deal with Joe Hill for a 2019 Edge. Wow! What a buy! Joe was really helpful with making things easy and straightforward. The enti Just closed a deal with Joe Hill for a 2019 Edge. Wow! What a buy! Joe was really helpful with making things easy and straightforward. The entire staff a Sunset Ford Waterloo made the process smooth. Joe really knows his stuff and helped us make the best deal possible. I will definitely be back. More
by pasmith789
Employees Worked With
December 18, 2019
Kyle was awesome to work with. He went far above and beyond what I expected. Nice guy that made sure I was treated properly. Even gave me more after the deal was complete. Great experience beyond what I expected. Nice guy that made sure I was treated properly. Even gave me more after the deal was complete. Great experience More
by Chaddavis111
December 17, 2019
Love Sunset Ford We have purchased three new vehicles from Sunset Ford. They make every aspect of the process easy and stress free. Our helpful salesman Joe worked to We have purchased three new vehicles from Sunset Ford. They make every aspect of the process easy and stress free. Our helpful salesman Joe worked to get the truck exactly how we wanted and answered my endless questions. Bill In financing made the paperwork simple and was very friendly. We will continue to use Sunset Ford for maintenance and all of our service. The service department is wonderful starting with the friendly voices answering calls. Bill W. And Brad always answer my questions and concerns. The mechanics work hard to always get our vehicles in and out and running smooth! We love Sunset Ford and recommend them! More
by Zimmercassie78
Employees Worked With
Other Employees :
Brad Middendorf, Debbie Menard, Bill Wicklein, Jim Krejci, Mark Springer, Julian Henson
December 11, 2019
Fantastic experience! Joe Hill was my salesperson for this purchase and I could not have asked for better! He listened to my needs, did not try to push any other vehicles o Joe Hill was my salesperson for this purchase and I could not have asked for better! He listened to my needs, did not try to push any other vehicles on me, and expedited the process as quickly as possible. The car I wanted had not yet been inspected, but he got it done the very next morning and had me on my way! More
by danalu13
December 06, 2019
Like purchasing from good friends. I felt very fortunate to purchase a vehicle with Kyle. He was a consultant first and seemed like a good friend who made the purchasing process enjoya I felt very fortunate to purchase a vehicle with Kyle. He was a consultant first and seemed like a good friend who made the purchasing process enjoyable. We worked on getting me the right vehicle ( a cool Ranger pick-up) at the right time (we researched and reviewed my needs and then waited for Ford incentives) and for the right price. Kyle and the entire staff at Sunset is like interacting with good friends that had my back during the purchasing process. More
by Leskokid
