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Sunset Ford of Waterloo
Waterloo, IL
1,950 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,950 reviews
May 22, 2019
2013 Silverado 1500 Kyle was extremely helpful during the whole process. Truly cared about you and wasn’t just trying to push a sale. Will definitely come back when I’m r Kyle was extremely helpful during the whole process. Truly cared about you and wasn’t just trying to push a sale. Will definitely come back when I’m ready to upgrade. More
by Mgc8cc
May 19, 2019
Great experience! Joe Hill is a great guy. He made the process of purchasing my new Edge easy! Would do business at Sunset Ford with Joe again! Joe Hill is a great guy. He made the process of purchasing my new Edge easy! Would do business at Sunset Ford with Joe again! More
by Sassy
Employees Worked With
May 14, 2019
New truck Overall experience excellent. Julian our salesman very helpful throughout process. Julian explained everything about the truck and helped us get every Overall experience excellent. Julian our salesman very helpful throughout process. Julian explained everything about the truck and helped us get everything setup. Would definitely buy there again. More
by Bobbi
May 14, 2019
Awesome Great service and wonderful people to give it. Everything was explained clearly and with great detail. Love the new vehicle! Thanks for everything, yo Great service and wonderful people to give it. Everything was explained clearly and with great detail. Love the new vehicle! Thanks for everything, you guys were great! More
by Tazzle3
May 13, 2019
Right vehicle, right price Had what we were looking for in our price range! The vehicle appeared to be clean and in good shape from photos, and it was when we finally saw it in Had what we were looking for in our price range! The vehicle appeared to be clean and in good shape from photos, and it was when we finally saw it in person. We assumed the dealership was in Waterloo IOWA, not Waterloo ILLINOIS, so this was a bit of a drive for us from Minneapolis! But it worked out and we've got a good "new" used car now. More
by Rhonda the Honda
May 13, 2019
Great experience Everyone was very pleasant and helpful. Our salesperson was Joe Hill. He was knowledgeable about the vehicle and very thorough when familiarizing us w Everyone was very pleasant and helpful. Our salesperson was Joe Hill. He was knowledgeable about the vehicle and very thorough when familiarizing us with all the features. More
by Linda
May 13, 2019
Pleasant care buying experience Saw a car on web site I thought I might be interested in. Joe Hill, my sales rep, met me at the front door of Sunset Ford in Waterloo. He had the veh Saw a car on web site I thought I might be interested in. Joe Hill, my sales rep, met me at the front door of Sunset Ford in Waterloo. He had the vehicle ready to show. After a test drive I made an offer. There was no pressure to buy. All of my questions were answered and my concerns were addressed. Bill Rolufs handled the business end of the transaction. He had all of the paperwork completed before I arrived to close the deal. More
by iamlew
May 12, 2019
Sunset Ford Was Awesome! Joe Hill and the guys at Sunset Ford were awesome. They took great care of our whole family. I would recommend them to anyone interested in buying a F Joe Hill and the guys at Sunset Ford were awesome. They took great care of our whole family. I would recommend them to anyone interested in buying a Ford. More
by Thoseguys
Employees Worked With
May 10, 2019
Helped me with my vehicle Kyle was a great help with my phone! Thank you! He was professional and knowledgeable and and overall genius!! Go see him, he will take good care of y Kyle was a great help with my phone! Thank you! He was professional and knowledgeable and and overall genius!! Go see him, he will take good care of you! More
by Terri123
Employees Worked With
May 08, 2019
great to deal with staff, especially salesman Joe Hill were very friendly and knowledgeable about the vehicle we purchased. he took his time explaining options of vehicl staff, especially salesman Joe Hill were very friendly and knowledgeable about the vehicle we purchased. he took his time explaining options of vehicle so I understood. More
by Kate R
