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Sunset Ford of Waterloo
Waterloo, IL
1,948 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,948 reviews
September 08, 2018
Ford Edge Everyone was very friendly and very accommodating!Joe was with us in every way and was very helpful with information about the vehicle we were interes Everyone was very friendly and very accommodating!Joe was with us in every way and was very helpful with information about the vehicle we were interested in. More
by brendasays
September 04, 2018
Awesome experience! My husband and I went in to trade in his truck for a 4 door! Paul was very kind and helpful! We would reccomend visiting him at Sunset. We will be bac My husband and I went in to trade in his truck for a 4 door! Paul was very kind and helpful! We would reccomend visiting him at Sunset. We will be back! They were very fair with the trade and the new purchase! More
by Mbreid2
Employees Worked With
Mike Rich, Paul Carrera
August 31, 2018
Might switch to a Ford I tend to be more of a Chevy guy but I decided to check and see what Ford has to offer, and honestly after talking to Ryan I'm seriously considering t I tend to be more of a Chevy guy but I decided to check and see what Ford has to offer, and honestly after talking to Ryan I'm seriously considering the switch, he was very knowledgeable and helpful and made the whole experience very enjoyable More
by BuiltChevyTough
Employees Worked With
Ryan Neighbors
August 31, 2018
Simply the best. Ryan is quite possibly the best salesman I've had the pleasure of working with. He's incredibly knowledgeable of the products he sells, and he won't t Ryan is quite possibly the best salesman I've had the pleasure of working with. He's incredibly knowledgeable of the products he sells, and he won't try selling you a crock. You can't tell he works for every dollar he earns and he knows you do the same. He's respectful, and he will make sure you have a wonderful experience from start to finish! More
by Rhoxen5710
Employees Worked With
Ryan Neighbors
August 30, 2018
New Car Purchase Kyle Brewer and the team at Sunset Ford went above and beyond to provide me with the best deal on my trade-in. They were able to work with my husband Kyle Brewer and the team at Sunset Ford went above and beyond to provide me with the best deal on my trade-in. They were able to work with my husband and I to keep our payment where we needed it be. I would highly recommend Sunset Ford as they were professional and very accommodating. More
by kskwira
August 26, 2018
Best car buying experience ever! I have purchased 12+ new and used vehicles in my life and Kyle Brewer along with manager Mike Rich made this car buying experience the best yet. From I have purchased 12+ new and used vehicles in my life and Kyle Brewer along with manager Mike Rich made this car buying experience the best yet. From selecting the right car for our needs and wants to getting the best deal on our trade and financing, this is one of the few times I have zero regrets - the process could not have gone smoother. More
by Mskwir
August 26, 2018
Great experience!! We loved working with Joe Hill!! This was our first time shopping at sunset ford and we LOVED IT!! Joe and Bill in finance were fantastic! We highly recommend sunset ford Waterloo!! This was our first time shopping at sunset ford and we LOVED IT!! Joe and Bill in finance were fantastic! We highly recommend sunset ford Waterloo!! More
by Jenna B
August 24, 2018
Kyle was excellent!! Kyle showed me a few vehicles and was very knowledgeable. I have not purchased a car yet, but when I do it will only be from Kyle at Sunset Ford!! Kyle showed me a few vehicles and was very knowledgeable. I have not purchased a car yet, but when I do it will only be from Kyle at Sunset Ford!! More
by Grace
Employees Worked With
August 23, 2018
very well done. my main contact with sunset ford was with Paul, and I must say it was a refreshing change to the contacts I had with other dealerships. Paul was v my main contact with sunset ford was with Paul, and I must say it was a refreshing change to the contacts I had with other dealerships. Paul was very helpful and considerate of my concerns. I could not have asked for more friendly and courteous person to deal with. Dennis Parker More
by elevator
Employees Worked With
Paul Carrera
August 22, 2018
New purchase Salesman was friendly and knowledgeable Finance Bill was very pleasant The whole experience was pleasant All paperwork and subsequent vehicle tur Salesman was friendly and knowledgeable Finance Bill was very pleasant The whole experience was pleasant All paperwork and subsequent vehicle turnover was expedient Thank you More
by Hiker
