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Sunset Ford of Waterloo

Waterloo, IL

4.8
1,965 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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1425 N Illinois Route 3

Waterloo, IL

62298

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Showing 1,965 reviews

January 29, 2023

The service staff were extremely attentive, helpful, and time efficient. I could not say anything nicer about our experience there. More

by Jessveath21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Mosbacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dustin Ruckhaber, Dustin McKenzie
Jan 30, 2023 -

Sunset Ford of Waterloo responded

We appreciate the great review! Our team enjoyed having you here. Come back and see us!

January 29, 2023

Amazing service department! ! Lonnie is great and explains everything throughly!! Always upfront with what services are due and what they cost. More

by jrenaud81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Mosbacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2023 -

Sunset Ford of Waterloo responded

Thank you so much for the great review and for your business! It was a pleasure working with you, and we hope to see you again!

January 28, 2023

Great service, from friendly people. Good coffee as well, but I wish they had some donuts. More

by Gregory
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Mosbacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dustin Ruckhaber
Jan 30, 2023 -

Sunset Ford of Waterloo responded

Thank you so much for sharing this with us! Our team is here for any future needs, and we will see you next time!

January 28, 2023

First time there but was surprised that it turned out really good would recommend to someone More

by nmmasters2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Mosbacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2023 -

Sunset Ford of Waterloo responded

Our team wishes you all the best, and we can't thank you enough for your business and recommendation! See you next time!

January 28, 2023

After several hours of internet searching, I located a 2014 Expedition which met the powertrain, HD towing package and maximum mileage I hoped to find at a significantly lower posted price than other simi More

by alancrownover
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2023 -

Sunset Ford of Waterloo responded

Thank you so much for the outstanding review, and congratulations on your purchase! Our team truly enjoyed working with you, and we wish you many happy, safe miles. We're here for any future needs!

January 28, 2023

I was very pleased with the help Haydon had provided me! My overall experience was fantastic! More

by kenny95wilson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Haydon Baue
Jan 30, 2023 -

Sunset Ford of Waterloo responded

Congratulations on your purchase! We enjoyed working with you and are so happy to hear that our team took care of you. Thank you for choosing Sunset Ford of Waterloo. Come back and see us!

January 27, 2023

Great business with old school ethics. They went out of their way to make me feel comfortable and worked with me and my vehicle. Lonnie was very personable and made me feel welcome and let More

by crsngry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Heutel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lonnie Mosbacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2023 -

Sunset Ford of Waterloo responded

Thank you so much for the feedback. I'm glad everything worked out on the return visit. So sorry things got mixed up on the first visit. I can't tell you how nice this was to receive positive feedback trying to make things right for you. You made our day! Don't hesitate to reach out if something might come up in the future. Sincerely, Justin Heutel, GM of Fixed Operations.

January 27, 2023

Great business with old school ethics. They went out of their way to make me feel comfortable and worked with me and my vehicle. Lonnie was very personable and made me feel welcome and let More

by crsngry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Heutel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lonnie Mosbacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2023 -

Sunset Ford of Waterloo responded

Thank you so much for the feedback. I'm glad everything worked out on the return visit. So sorry things got mixed up on the first visit. I can't tell you how nice this was to receive positive feedback trying to make things right for you. You made our day! Don't hesitate to reach out if something might come up in the future. Sincerely, Justin Heutel, GM of Fixed Operations.

January 22, 2023

Great customer support and very quick service. No hassle at all. Would recommend them to others. More

by altes5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Mosbacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dustin Ruckhaber, Dustin McKenzie
Jan 23, 2023 -

Sunset Ford of Waterloo responded

Thank you so much for the kind words and recommendations! See you next time!

January 22, 2023

Adrian was great. No pressure to buy. Price was what we expected. Even looked at the St. Louis location for the color we wanted. This is the 10th vehicle we bought her More

by rgsg89
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adrian Fitch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2023 -

Sunset Ford of Waterloo responded

Thank you for sharing this, and congrats on your purchase! Our team always enjoys working with you, and we appreciate your loyalty. It is always wonderful working with you, and we will see you next time!

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