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Sunset Ford of Waterloo
Waterloo, IL
1,953 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,953 reviews
January 15, 2023
My buying experience with Kyle and sunset was quick and easy with no high pressure easy with no high pressure More
by CPGILBRETH
Verified CustomerEmployees Worked With
January 15, 2023
In and out really fast. They didn’t try to up sell me and it was easy scheduling an appointment They didn’t try to up sell me and it was easy scheduling an appointment More
by jubrumm
Employees Worked With
January 15, 2023
Sunset Ford has always provided great service on my Ford fusion and f150 pickup truck fusion and f150 pickup truck More
by edseipp
Employees Worked With
January 14, 2023
Adrian was great to work with. Honest and straight forward! Helped me get a deal I could work with and got me in exactly the truck I was looking for. Thanks! Honest and straight forward! Helped me get a deal I could work with and got me in exactly the truck I was looking for. Thanks! More
by ahelton2
January 14, 2023
No changing table in the rest room my wife had to change our son on the floor. Charged my wife $20 for a new air filter after telling her she needed one. I just put a brand new wiz air filter in her car 1 m our son on the floor. Charged my wife $20 for a new air filter after telling her she needed one. I just put a brand new wiz air filter in her car 1 month ago. The service writer and the techs obviously did not look at the air filter they just told her she needed a new filter. More
by Not happy
Employees Worked With
January 13, 2023
Lonnie , was so helpful with issues with my vehicle and helping me solve my issues.. helping me solve my issues.. More
by BARBARAMEHL
Employees Worked With
January 13, 2023
Our first time here, very efficient, friendly. Took care of issue very quickly. Took vehicle in for recall. Clerk was very busy, but handled the work load with a smile. Took care of issue very quickly. Took vehicle in for recall. Clerk was very busy, but handled the work load with a smile. More
by phaas22
Employees Worked With
January 13, 2023
As always, Sunset in Waterloo is convenient and they provide excellent service. The parts Manager is very friendly and efficient provide excellent service. The parts Manager is very friendly and efficient More
by MaryC
Employees Worked With
January 13, 2023
Great experience working with Hayden during our shopping experience both before and after the sale. Would happily recommend him. Also Kyle walked us through the paperwork in expert fashion! experience both before and after the sale. Would happily recommend him. Also Kyle walked us through the paperwork in expert fashion! More
by dorr7582
January 11, 2023
This has been the best car buying experience I could have asked for. Adrian made it super easy and made sure it was the car for me. Thanks! asked for. Adrian made it super easy and made sure it was the car for me. Thanks! More
by alicia.kirkley
