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Sunset Ford of Waterloo
Waterloo, IL
1,953 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,953 reviews
December 17, 2022
Clean. Service was quick. Reception area was nice. Coffee was hot and fresh. Did what they said they would do Service was quick. Reception area was nice. Coffee was hot and fresh. Did what they said they would do More
by ALYDAR24
Verified Customer
December 11, 2022
I’m very disappointed that I had to take my truck over to Sunset Hills for 3 days to get repaired instead of having it done in Waterloo. This is the second time I’ve had a major repair that took at least 3 d Sunset Hills for 3 days to get repaired instead of having it done in Waterloo. This is the second time I’ve had a major repair that took at least 3 days to repair and it doesn’t even have 90,000 miles on it! More
by Craig
Employees Worked With
December 11, 2022
Service, was not completed as asked, mechanic declined to rotate tires as asked, they decided tires were to wore, plenty of tread on tire left. rotate tires as asked, they decided tires were to wore, plenty of tread on tire left. More
by Sherman
Employees Worked With
December 10, 2022
Lonnie was very professional. She handle my issues in a very efficient and timely manner. She handle my issues in a very efficient and timely manner. More
by KATHY
December 09, 2022
Lonnie did a fantastic job in getting me in for an appointment.. Sunset got me in with no problem plus a carwash! appointment.. Sunset got me in with no problem plus a carwash! More
by Dan
December 08, 2022
Kyle made the process quick and easy. Would recommend Sunset Ford to anybody looking to buy a car. Would recommend Sunset Ford to anybody looking to buy a car. More
by Brandonkay
December 08, 2022
Got in at my appointment time and did not have to wait long staff was friendly and pleasant long staff was friendly and pleasant More
by NATLKAR
Employees Worked With
December 07, 2022
They were quick and very polite. Handled everything perfectly. Will definitely be having our service completed here again. Handled everything perfectly. Will definitely be having our service completed here again. More
by cari.wagner
