
Sutton Ford
Matteson, IL
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Great job took care of all of the issues on my car and my car is running great car is running great More
My experience with Sutton Ford especially Anthony and Latoya (finance specialist) was great. Anthony was very professional took me on 3 test drives and I can’t say enough for Latoya as she was outstandi Latoya (finance specialist) was great. Anthony was very professional took me on 3 test drives and I can’t say enough for Latoya as she was outstanding. Again, Latoya thank you so much. More
The service center is always friendly, efficient, and knowledgeable. You’re able to get service done in a timely fashion.I am always happy when my car is serviced. knowledgeable. You’re able to get service done in a timely fashion.I am always happy when my car is serviced. More
Very polite and friendly service members. Technician appeared knowledgeable and made addressed my concerns in an efficient manner. appeared knowledgeable and made addressed my concerns in an efficient manner. More
The entire experience was pleasant and fast. All Ford staff did their job respectfully. Thanks staff did their job respectfully. Thanks More
I’ve used Ur services for over 15 years I’ve never left a rating such as this one. The new set person was; Extremely unprofessional; NEVER LISTENS!! She KNOWS All ANSWER BF U CAN SPEAK QUESTION! ALL IN U rating such as this one. The new set person was; Extremely unprofessional; NEVER LISTENS!! She KNOWS All ANSWER BF U CAN SPEAK QUESTION! ALL IN UR FACE, SHE DEMANDS ADULTS! RUDE, COMBATIVE, UNKNOWABLE OF PROCEDURES, REWARDS, COURTESIES IVE PATRONIZED & KNOMN OF SUTTON FORD FOR OVER 15 years, as FAIR & with an aim to please. Now I’ve witnessed unpleasing treatment of other's as I visit. THIS TIME IT WAS OVER THE TOP! I experienced first hand for MYSELF w that same new person on Sat. The one wiper I asked them to check I thought was fixed bc I recd No feedback still doesn’t not work today w rain in the forecast. However, I left appeased after a veteran person stepped Up to calm the public replay of arrogance & lack of customer service skills. Thank God an Veteran person intervening! More
Waiting for Over 3 hours for an oil change and a tire rotation is unacceptable rotation is unacceptable More
The young lady at the service desk where they took care of my Ford transit connect was very courteous and very very professional she alerted me when my vehicle was about to be ready and she alerted me when of my Ford transit connect was very courteous and very very professional she alerted me when my vehicle was about to be ready and she alerted me when my vehicle was ready I couldn’t be happier with my Ford transit connect and with the service at Sutton Ford More