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Sutton Ford
Matteson, IL
4,494 Reviews
Sutton Ford in Matteson, IL, also serving Chicago Heights, IL and Park Forest, IL is proud to be an automotive leader in our area. Since opening our doors, Sutton Ford has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible.
If you would like financing options and you are in the market to purchase a new Ford or used car or truck, we will provide assistance to help you find financing options that fit your needs! Whether you have bad credit, no credit, or are a first time car buyer, you can trust that Sutton Ford will get you into the car or truck you choose with professionalism and attention to your needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 4,494 reviews
October 11, 2021
I’ve used Ur services for over 15 years I’ve never left a rating such as this one. The new set person was; Extremely unprofessional; NEVER LISTENS!! She KNOWS All ANSWER BF U CAN SPEAK QUESTION! ALL IN U rating such as this one. The new set person was; Extremely unprofessional; NEVER LISTENS!! She KNOWS All ANSWER BF U CAN SPEAK QUESTION! ALL IN UR FACE, SHE DEMANDS ADULTS! RUDE, COMBATIVE, UNKNOWABLE OF PROCEDURES, REWARDS, COURTESIES IVE PATRONIZED & KNOMN OF SUTTON FORD FOR OVER 15 years, as FAIR & with an aim to please. Now I’ve witnessed unpleasing treatment of other's as I visit. THIS TIME IT WAS OVER THE TOP! I experienced first hand for MYSELF w that same new person on Sat. The one wiper I asked them to check I thought was fixed bc I recd No feedback still doesn’t not work today w rain in the forecast. However, I left appeased after a veteran person stepped Up to calm the public replay of arrogance & lack of customer service skills. Thank God an Veteran person intervening! More
by booktravel2
Verified CustomerEmployees Worked With
October 11, 2021
Waiting for Over 3 hours for an oil change and a tire rotation is unacceptable rotation is unacceptable More
by RVJ
Employees Worked With
October 11, 2021
The young lady at the service desk where they took care of my Ford transit connect was very courteous and very very professional she alerted me when my vehicle was about to be ready and she alerted me when of my Ford transit connect was very courteous and very very professional she alerted me when my vehicle was about to be ready and she alerted me when my vehicle was ready I couldn’t be happier with my Ford transit connect and with the service at Sutton Ford More
by gagarcia53
Employees Worked With
I don’t know her name and her name is not on the service department list
October 09, 2021
Always a great experience to have my truck serviced at Sutton Ford. Great customer service. Sutton Ford. Great customer service. More
by cdouggray
October 09, 2021
Very nice dealership, employees are friendly and I was able to get the repair done in a timely manner able to get the repair done in a timely manner More
by joseph.robinson02
Employees Worked With
Other Employees :
Randy Mohrbach, Cree Lyons, Eric Eric
October 08, 2021
The front desk girl was excellent !! The wait for an oil change was kinda ridiculous. 2 hours to have a “the works “ oil change. change was kinda ridiculous. 2 hours to have a “the works “ oil change. More
by j.meyers93
Employees Worked With
October 08, 2021
Great service, no pressure ! Anita Sutton, great sales lady ! Great price on new 2021 Ford Explorer, awesome returns on trade (both suvs). Highly recommend it, on finding your deal ! Excellent package lady ! Great price on new 2021 Ford Explorer, awesome returns on trade (both suvs). Highly recommend it, on finding your deal ! Excellent package deal overall. Goes beyond expectations ! More
by lbasschampion
Employees Worked With
LaToyta McDonald, Anita Sutton
October 07, 2021
I have always got great service from Sutton Ford that is why I always come back to Sutton why I always come back to Sutton More
by ritakmartin
Employees Worked With
October 07, 2021
Been going here for years. They took the initiative to set up a rental since my car wasn’t ready. set up a rental since my car wasn’t ready. More
by LISA_EXCLUSIVE
Employees Worked With
