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Sutton Ford
Matteson, IL
4,501 Reviews
Sutton Ford in Matteson, IL, also serving Chicago Heights, IL and Park Forest, IL is proud to be an automotive leader in our area. Since opening our doors, Sutton Ford has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible.
If you would like financing options and you are in the market to purchase a new Ford or used car or truck, we will provide assistance to help you find financing options that fit your needs! Whether you have bad credit, no credit, or are a first time car buyer, you can trust that Sutton Ford will get you into the car or truck you choose with professionalism and attention to your needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 4,501 reviews
October 14, 2021
Great job took care of all of the issues on my car and my car is running great car is running great More
by MGODSVOICE
Verified CustomerEmployees Worked With
October 13, 2021
My experience with Sutton Ford especially Anthony and Latoya (finance specialist) was great. Anthony was very professional took me on 3 test drives and I can’t say enough for Latoya as she was outstandi Latoya (finance specialist) was great. Anthony was very professional took me on 3 test drives and I can’t say enough for Latoya as she was outstanding. Again, Latoya thank you so much. More
by Larry
Employees Worked With
Anthony (sales) I do t have last name with me. , LaToyta McDonald
October 13, 2021
The service center is always friendly, efficient, and knowledgeable. You’re able to get service done in a timely fashion.I am always happy when my car is serviced. knowledgeable. You’re able to get service done in a timely fashion.I am always happy when my car is serviced. More
by kozak1602
October 11, 2021
Very polite and friendly service members. Technician appeared knowledgeable and made addressed my concerns in an efficient manner. appeared knowledgeable and made addressed my concerns in an efficient manner. More
by mcclaneyj
October 11, 2021
The entire experience was pleasant and fast. All Ford staff did their job respectfully. Thanks staff did their job respectfully. Thanks More
by Doeous
October 11, 2021
I’ve used Ur services for over 15 years I’ve never left a rating such as this one. The new set person was; Extremely unprofessional; NEVER LISTENS!! She KNOWS All ANSWER BF U CAN SPEAK QUESTION! ALL IN U rating such as this one. The new set person was; Extremely unprofessional; NEVER LISTENS!! She KNOWS All ANSWER BF U CAN SPEAK QUESTION! ALL IN UR FACE, SHE DEMANDS ADULTS! RUDE, COMBATIVE, UNKNOWABLE OF PROCEDURES, REWARDS, COURTESIES IVE PATRONIZED & KNOMN OF SUTTON FORD FOR OVER 15 years, as FAIR & with an aim to please. Now I’ve witnessed unpleasing treatment of other's as I visit. THIS TIME IT WAS OVER THE TOP! I experienced first hand for MYSELF w that same new person on Sat. The one wiper I asked them to check I thought was fixed bc I recd No feedback still doesn’t not work today w rain in the forecast. However, I left appeased after a veteran person stepped Up to calm the public replay of arrogance & lack of customer service skills. Thank God an Veteran person intervening! More
by booktravel2
Employees Worked With
October 11, 2021
Waiting for Over 3 hours for an oil change and a tire rotation is unacceptable rotation is unacceptable More
by RVJ
Employees Worked With
October 11, 2021
The young lady at the service desk where they took care of my Ford transit connect was very courteous and very very professional she alerted me when my vehicle was about to be ready and she alerted me when of my Ford transit connect was very courteous and very very professional she alerted me when my vehicle was about to be ready and she alerted me when my vehicle was ready I couldn’t be happier with my Ford transit connect and with the service at Sutton Ford More
by gagarcia53
Employees Worked With
I don’t know her name and her name is not on the service department list
