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Sutton Ford

Matteson, IL

4.4
4,501 Reviews
Sutton Ford in Matteson, IL, also serving Chicago Heights, IL and Park Forest, IL is proud to be an automotive leader in our area. Since opening our doors, Sutton Ford has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible. If you would like financing options and you are in the market to purchase a new Ford or used car or truck, we will provide assistance to help you find financing options that fit your needs! Whether you have bad credit, no credit, or are a first time car buyer, you can trust that Sutton Ford will get you into the car or truck you choose with professionalism and attention to your needs.
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21315 Central Avenue

Matteson, IL

60443

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Showing 4,501 reviews

October 14, 2021

Great job took care of all of the issues on my car and my car is running great More

by MGODSVOICE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 13, 2021

My experience with Sutton Ford especially Anthony and Latoya (finance specialist) was great. Anthony was very professional took me on 3 test drives and I can’t say enough for Latoya as she was outstandi More

by Larry
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony (sales) I do t have last name with me. , LaToyta McDonald
October 13, 2021

The service center is always friendly, efficient, and knowledgeable. You’re able to get service done in a timely fashion.I am always happy when my car is serviced. More

by kozak1602
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : LaToyta McDonald
October 13, 2021

Got me in and out and everyone was kind and professional . Thank you very much! More

by Nicole
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie
October 12, 2021

THEY TOOK CARE OF MY CAR WITH GOOD CARE.AND I WILL RETURN FOR ANY OTHER SERVICE. More

by scott.curtis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Eric
October 11, 2021

Very polite and friendly service members. Technician appeared knowledgeable and made addressed my concerns in an efficient manner. More

by mcclaneyj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dillon was great also.
October 11, 2021

The entire experience was pleasant and fast. All Ford staff did their job respectfully. Thanks More

by Doeous
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : LaToyta McDonald, Cree Lyons
October 11, 2021

I’ve used Ur services for over 15 years I’ve never left a rating such as this one. The new set person was; Extremely unprofessional; NEVER LISTENS!! She KNOWS All ANSWER BF U CAN SPEAK QUESTION! ALL IN U More

by booktravel2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2021 -

Sutton Ford responded

Would you please provide your name so that we can look into this? We apologize for the inconvenience and would like to make it right.

October 11, 2021

Waiting for Over 3 hours for an oil change and a tire rotation is unacceptable More

by RVJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nate Sutton
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2021 -

Sutton Ford responded

We apologize for the inconvenience. Since it is 'first come, first served' wait times can vary and unfortunately we are short technicians just like a lot of businesses. We will try to make you aware of the wait time prior to the service next time. We are also working on a "get in line" feature so you can put your name on the list prior to arriving.

October 11, 2021

The young lady at the service desk where they took care of my Ford transit connect was very courteous and very very professional she alerted me when my vehicle was about to be ready and she alerted me when More

by gagarcia53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t know her name and her name is not on the service department list
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