Karen Ford
Karen Ford at Sutton Ford

Karen Ford

Dealer Manager

Sutton Ford

21315 Central Avenue
Matteson, IL 60443

4.1
50 Reviews
4.1

50 Reviews

Write a Review

50 Reviews of Karen Ford

April 06, 2024

Dealership Rating
Employee Rating

Top notch customer service. My service needs are addressed in a prompt and professional matter. More

by DJ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 07, 2024

Sutton Ford responded

DJ, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

August 26, 2023

Dealership Rating
Employee Rating

Sutton Ford is the best dealership I have ever done business with!!! Lester made feel like Family!!! Thank you fornthe best experience! More

by evan1da
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Lester Parker, Brittani Ashley Culpepper, Eric Maymon , Abe Ascencio, Lexie Hayes, Rashaad Rigsby, Anita Sutton, Anthony Taylor, chuck Yzaguirre

July 19, 2023

Dealership Rating
Employee Rating

Simply unsatisfied was sold stupid auto butler service program upwards of $1500 for the to wash you car every six months. Place is A strait up scam More

by travis6225
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Lester Parker, Brittani Ashley Culpepper, Anthony Sporando, Eric Maymon , Abe Ascencio, Lexie Hayes, matt monix, Rashaad Rigsby, Anita Sutton

Oct 05, 2023

Sutton Ford responded

We are sorry that you don't see the benefits in the paint and interior protection. It is more than a wash. We wash your vehicle complimentary for the lifetime that you have it.

June 30, 2023

Dealership Rating
Employee Rating

Courteous, professional, helpful, and informed. This is a top notch dealership with good people running it. More

by dod233
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nate Sutton, Anthony Sporando, Eric Maymon , Anita Sutton, Nick Shagra General Sales Manager

January 21, 2023

Dealership Rating
Employee Rating

Great customer oriented car dealership, and Anita Sutton is a great and knowledgeable salesperson that I’ve ever had the opportunity to work with. More

by DealerRater
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Anita Sutton

Jan 24, 2023

Sutton Ford responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

December 18, 2022

Dealership Rating
Employee Rating

I love Sutton Ford dealership. Very professional and can work with you through any situation. More

by byronbender
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Lester Parker, Brittani Ashley Culpepper, Anthony Sporando , Lexie Hayes, Rashaad Rigsby

Dec 20, 2022

Sutton Ford responded

Hi, we are happy we could make your experience a positive one! Thank you so much for being one of our valued guests and we look forward to your next visit!

October 17, 2022

Dealership Rating
Employee Rating

I have a long relationship with Lester and I trust him it was a great way to get it all done More

by gforbes48
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lester Parker

Oct 20, 2022

Sutton Ford responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

September 05, 2022

Dealership Rating
Employee Rating

I didn’t get the service I requested . I asked for a premium oil change for $255 . I got a $60 oil change with no car wash. More

by Rockey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Lester Parker, Brittani Ashley Culpepper, Anthony Sporando, Eric Maymon , Abe Ascencio, Lexie Hayes, matt monix, Anita Sutton, Anthony Taylor

Sep 30, 2022

Sutton Ford responded

Hi Rockey, thank you for sharing this recent experience with us. We take our clients' comments seriously and want to understand in further detail what exactly went wrong. Please reach out to us at (708) 720-8125 at your earliest convenience so we can begin working towards resolving this matter. We value your business and understand we can always improve so we hope to speak with you soon.

August 23, 2022

Dealership Rating
Employee Rating

The staff is always helpful and professional. I have a great experience every time I visit. More

by jermainemorales
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 30, 2022

Sutton Ford responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

August 13, 2022

Dealership Rating
Employee Rating

It was very bad I brought a truck wit a bed full of dry wall n the back will buy from these ppl again More

by valdezjose5043
Recommend Dealer
No

Other Employees Tagged: Lester Parker, Anthony Sporando, Eric Maymon , Lexie Hayes, matt monix, Rashaad Rigsby, Anita Sutton, Anthony Taylor, chuck Yzaguirre

Aug 13, 2022

Sutton Ford responded

I'm sorry for your experience please contact Matt 708-720-7059 . I'd like to discuss this situation with you. Thanks, Matt

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