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Sutton Ford
Matteson, IL
4,502 Reviews
Sutton Ford in Matteson, IL, also serving Chicago Heights, IL and Park Forest, IL is proud to be an automotive leader in our area. Since opening our doors, Sutton Ford has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible.
If you would like financing options and you are in the market to purchase a new Ford or used car or truck, we will provide assistance to help you find financing options that fit your needs! Whether you have bad credit, no credit, or are a first time car buyer, you can trust that Sutton Ford will get you into the car or truck you choose with professionalism and attention to your needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 4,502 reviews
January 01, 2021
All of my expectations were met or exceeded. Service was excellent, information was shared on what I should prepare on my next visit. No complaints. excellent, information was shared on what I should prepare on my next visit. No complaints. More
by charlescmilliganjr
Verified Customer
December 30, 2020
This was my first time at Sutton Ford and I must say the experience was pretty pleasant. They serviced my car earlier than expected and so far it is running great. Erik was the ultimate professional. experience was pretty pleasant. They serviced my car earlier than expected and so far it is running great. Erik was the ultimate professional. More
by BELLA03CHI
Employees Worked With
Other Employees :
Randy Mohrbach, Cree Lyons, Eric Eric
December 30, 2020
It was the most horrible experience for the first time. I bought my car at sutton have faithfully drove many miles to service my car there but will never go there again. The experience was bad in many ways bought my car at sutton have faithfully drove many miles to service my car there but will never go there again. The experience was bad in many ways but jessica (name?) told me please dont come back. Then the worst part.. jessica the service advisor told me to get the f___out as i was leaving the building. I cannot believe the outrageously vile and rude customer service i received. Never have i been treated that way. Good luck More
by biffwoman
Employees Worked With
Jessica ? In service
December 30, 2020
Sutton Ford is a great dealership. I have purchased a couple of cars from them and each time has been a wonderful experience. God has truly blessed Sutton Ford to be. a blessing to the community and thos couple of cars from them and each time has been a wonderful experience. God has truly blessed Sutton Ford to be. a blessing to the community and those abroad. Every person that helped me, helped me with grace. Rusty, Jim Gilbert and the Manager. More
by y.beamon
Employees Worked With
Rusty, Jim Gilbert, Manager, Brittani Ashley Culpepper
December 30, 2020
First honor somebody's appointment second don't make a person wait for 8hrs for a basic oil change and a tire patch. Third of all don't make a person wait for a lyft for 2hrs just to pick. When I could of person wait for 8hrs for a basic oil change and a tire patch. Third of all don't make a person wait for a lyft for 2hrs just to pick. When I could of been there sooner by having my own ride. More
by phillippropst
Employees Worked With
Other Employees :
Randy Mohrbach, Cree Lyons, Eric Eric
December 30, 2020
I enjoyed my time at Sutton Ford as my daughter's car was being serviced. We were there for the 499.00 works fit her car and came to find out she needed rear brakes. Obviously more than we wanted to spend bu being serviced. We were there for the 499.00 works fit her car and came to find out she needed rear brakes. Obviously more than we wanted to spend but was needed!! I also has been considering trading in my car for a new one so need to think about that more. More
by vpope1960
Employees Worked With
Other Employees :
Brian and Jessica, Randy Mohrbach, Cree Lyons, Eric Eric
December 29, 2020
Great customer service helpful with all my needs will be going back whenever I need service Understood all my request and everything I need it done to my vehicle thank you very much going back whenever I need service Understood all my request and everything I need it done to my vehicle thank you very much More
by wroberts_7
Employees Worked With
Cree Lyons
December 29, 2020
Purchased tires and had a blow out in less than a week. Went to Midas to have tire repared and they said I would have to go back to Ford because it was irreparable. When I got to Ford they wanted to char Went to Midas to have tire repared and they said I would have to go back to Ford because it was irreparable. When I got to Ford they wanted to charge me for another tire. I then found out I was misquoted the price of installation with the guarantee. I still feel that guarantee or not a new tire should last more than a week. I purchased the rire qith the expectation that a manager would be calling me back to discuss reimbursement. This has yet to happen. No manager available on a Saturday and no manager follow through for a once loyal customer that will only be going back for oil changes due to the principle of the matter. This company has lost a customer whobpurchased cars from them and only had them serviced by them over $200. I only rate Jillian a 5 because she is the only one that has consistently provided me great service from start to finish. More
by phenice2000
Employees Worked With
