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Sutton Ford
Matteson, IL
4,517 Reviews
Sutton Ford in Matteson, IL, also serving Chicago Heights, IL and Park Forest, IL is proud to be an automotive leader in our area. Since opening our doors, Sutton Ford has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible.
If you would like financing options and you are in the market to purchase a new Ford or used car or truck, we will provide assistance to help you find financing options that fit your needs! Whether you have bad credit, no credit, or are a first time car buyer, you can trust that Sutton Ford will get you into the car or truck you choose with professionalism and attention to your needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 4,517 reviews
Verified Customer
November 20, 2020
The price advertised was $3,500 less than the actual selling price of the vehicle. The additional $3,500 was for work they did on the vehicle but failed to advertise or include in their selling price. T selling price of the vehicle. The additional $3,500 was for work they did on the vehicle but failed to advertise or include in their selling price. They charged the customer for etching the VIN in the window because it lowers their insurance for having the car on the lot. They added a certification to the car too. The price was misleading and they did not want to lower the cost of the already incurred expenses. The actual price of the car was over market value while they advertised it at below market value. More
by malkowski20
Employees Worked With
chuck Yzaguirre
November 19, 2020
Great service and friendly staff...I was one of the lucky ones and got a free Oil change...I was told they do this every Friday great service ones and got a free Oil change...I was told they do this every Friday great service More
by gmix423
Employees Worked With
Other Employees :
Randy Mohrbach, Cree Lyons, Eric Eric
November 19, 2020
The service was completed in a very timely manner and the staff were friendly. I was greeted shortly after walking through the services doors and received text messages throughout the day updating the progre staff were friendly. I was greeted shortly after walking through the services doors and received text messages throughout the day updating the progress of the service. It made it easy to plan my day knowing I could have a good estimate of when the vehicle would be ready. More
by PDD1123
Employees Worked With
November 19, 2020
Greeted kindly by sales people at front. Stephanie in the service dept took care of my needs. In this day and age, we all need a little connection and kindness. My only problem, was after paying my bil the service dept took care of my needs. In this day and age, we all need a little connection and kindness. My only problem, was after paying my bill, I wasn’t shown where my vehicle was. I asked at cashiers cage, and was told it’d be on the first or second row. In a lot full of cars, and not familiar with the setup, I wondered around until locating it. More
by MONA.GENSER
Employees Worked With
Stephanie
November 18, 2020
Please be informed that this rating is solely based on my conversations with Service Managers of the dealership and the dealership as a whole. Unfortunately I have to give Sutton Ford a low score this tim conversations with Service Managers of the dealership and the dealership as a whole. Unfortunately I have to give Sutton Ford a low score this time. When it came down to the actual service being completed and conversations with Service Managers, I am extremely concern about their acknowledgment and overall thought of what would have happened had I not been consist in bringing my vehicle back when I continued to have the same issues with my vehicle; even after being serviced and corrected several times. I count on the specialist at the dealerships to assess the issue and fix it. And when the overall issue would have caused a serious accident for myself and my toddler had it not been fixed, I’m highly concern. As a long time customer of Lincoln vehicles and dealerships, it’s concerning that the overall safety wasn’t considered in this situation. Yes, the cost of labor was compensated for the misdiagnosis/inconvenience, but I believe that paying for anything in addition should not have been asked. Especially had the original reason for me coming into service for the past month (4 times) was never fixed. The managers attempt to give reasons as to how this issue could have been overlooked; but all I can think about is that as a parent, I have a toddler riding with me, and we could have been badly hurt. I’m thankful that I was persistent enough to keep coming back for them to check on it. But if I would have taken their word that they fixed the original issue, and disregarded the continued problem I was having with my vehicle, I couldn’t image what kind of damage would have occurred. Overall, the conversations I have had with the Service Managers of this location, confirmed that customer service and overall customer safety is not a priority! And I cannot continue to have my car serviced or even purchase my next vehicle from this dealership. I’m a parent above all else, and my child and my safety are extremely important to me! More
by Annette Steward
November 18, 2020
Tiffany was very friendly and knowledgeable. She listened to what I wanted and made sure I was able to test drive the cars I was interested in. She was also able to get me the payment amount I wanted which w to what I wanted and made sure I was able to test drive the cars I was interested in. She was also able to get me the payment amount I wanted which was great. More
by DB
Employees Worked With
Tiffany Walker
November 18, 2020
My service was great, customer service was excellent on multiple occasions. Clean car when the work was completed. I’ll continue to do business there. multiple occasions. Clean car when the work was completed. I’ll continue to do business there. More
by bigsl4
