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Sutton Ford
Matteson, IL
4,618 Reviews
Sutton Ford in Matteson, IL, also serving Chicago Heights, IL and Park Forest, IL is proud to be an automotive leader in our area. Since opening our doors, Sutton Ford has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible.
If you would like financing options and you are in the market to purchase a new Ford or used car or truck, we will provide assistance to help you find financing options that fit your needs! Whether you have bad credit, no credit, or are a first time car buyer, you can trust that Sutton Ford will get you into the car or truck you choose with professionalism and attention to your needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 4,617 reviews
June 06, 2020
I didn't know that my car purchase included auto Butler service. I got the notice that the car was due for auto Butler service. I wanted to go somewhere closer, but no other dealer in the area offered it. service. I got the notice that the car was due for auto Butler service. I wanted to go somewhere closer, but no other dealer in the area offered it. I had no ride home. The service takes 5 hours. I was surprised when they offered me a ride home 12 miles away. I was even more surprised at how good the car looked when they finished. More
by pokeyrunner7
Verified CustomerEmployees Worked With
Cree Lyons
June 06, 2020
Quick lane excellent. I will not do business with the service dept. There’s a glitch with appointment making. I MADE APPT but was made to feel like I was lying. service dept. There’s a glitch with appointment making. I MADE APPT but was made to feel like I was lying. More
by Jannet
June 05, 2020
Great service had an appt it was on time and I was done in timely manner and the young man that looked at the car was also great thanks in timely manner and the young man that looked at the car was also great thanks More
by Kendrickdre34
Employees Worked With
June 05, 2020
Excellent service, great people to deal with. They keep you updated throughout the entire process and you always hear the smile through the phone. I won't take my vehicles anywhere else. Including the oth you updated throughout the entire process and you always hear the smile through the phone. I won't take my vehicles anywhere else. Including the other Ford dealer I drive by to get to Sutton which is another 5-7 Mike's down the road. More
by Vanwolr
June 05, 2020
The worst vehicle buying experience i have ever had. Customer service was terrible. I called ahead of time to make sure a vehicle was available, when i arrived 30 minutes later, i was told the vehicle j Customer service was terrible. I called ahead of time to make sure a vehicle was available, when i arrived 30 minutes later, i was told the vehicle just left for detailing and it took an hour for it to come back. The sales manager got upset with me when i told him all I wanted to pay was the advertised sell price. We came to terms after 2 1/2 hours, I scheduled to come back 3 days later to pick up my purchase, when I arrived, nothing was ready. I spent 2 hours waiting for paperwork to get done and then was told the vehicle was taken back to be detailed, again! This should have been done before i arrived. After all of the wait, the salesman handed me the keys, but there was only 1 set. When asked about the second set, nobody knew where they were. I was told Sutton Ford would pay half the cost to have one made. I asked for that in writing. I was given a sheet of paper saying i was owed this, but nowhere one this document did it say "Sutton Ford" owed me this. When I asked for it on letter head, the sales manager said i was insulting him. Also, after being detailed, the truck had a tree branch stuck under the cover that wasn't there when I test drove 3 days prior, which means, after I put money down to buy, someone hauled brush in the truck before I picked it up. Hands down, worst experience ever, i will never recommend Sutton Ford, and will never return. More
by DESmith3737
Employees Worked With
Brittani Ashley Culpepper, matt monix
June 04, 2020
Lester. Gave me a great deal on my new purchase and my trade in ! The paperwork process went smooth and no problems. I look forward to my next encounter ! trade in ! The paperwork process went smooth and no problems. I look forward to my next encounter ! More
by tymac85
Employees Worked With
June 04, 2020
Jessica was wonderful, she have so much enthusiasm as a professional. She make sure I was taken care of and also along with the programmer, the was out of site, can't wait to break another key. professional. She make sure I was taken care of and also along with the programmer, the was out of site, can't wait to break another key. More
by jefert
Employees Worked With
Jesica
June 04, 2020
You guy did a good job in repairing my 2020 Explorer and didn't take too long to repair it. They also washed my car when done. didn't take too long to repair it. They also washed my car when done. More
by GT_BS
Employees Worked With
June 04, 2020
This dealership is professional efficient knowledgeable kind patient and they put the word customer in customer service!! I bought my 2016 Ford Explorer bran new from this location and I was supersatisfied kind patient and they put the word customer in customer service!! I bought my 2016 Ford Explorer bran new from this location and I was supersatisfied then and I continue to be amazed at their customer service team now Especially the quick Lane...The quick Lane mechanics such as Jaime tells you the truth and gives you knowledgeable advice regarding your vehicle. This is all I ask as a consumer... More
by smorgan8
