Sutton Ford
Matteson, IL
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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I have used your dealership for years & will continue to do so.Your employees Jamie,Jillian, Melissa, your guys in Quick Lane, Auto Butler & your cashiers are exceptional. They always go out of there way to do so.Your employees Jamie,Jillian, Melissa, your guys in Quick Lane, Auto Butler & your cashiers are exceptional. They always go out of there way to make your visit a good one. Even though working with the public can be trying they always act like they are happy to see you. I applaud them for working in these crazy times. Very much appreciate them. Will continue to recommend Sutton because of them. More
The best dealership in the world I love these people they are great. Only thing you can say is if it's not right they will fix it. are great. Only thing you can say is if it's not right they will fix it. More
They helped me to get a reliable vehicle. They were friendly and authentic. My expectations were greatly exceeded. I recommended them to everyone I know. friendly and authentic. My expectations were greatly exceeded. I recommended them to everyone I know. More
Excellent customer service during trying times Even with the pandemic she was very upbeat and pleasant to deal with.I dropped off car she called me and let me know what problem was very quickly and Even with the pandemic she was very upbeat and pleasant to deal with.I dropped off car she called me and let me know what problem was very quickly and work was done quickly and properly.They are closing earlier due to pandemic and i could not get a ride before they closed so she sent someone to get me at home to pickup my car.When i picked up car not only was it fixed but they had also washed,cleaned interior and shinned tires.THANK YOU Melissa and Sutton Ford for the great experience. More
It is never a time that Jillian from Quick lane doesn't go above and beyond... she is always professional and pleasant. Jillian is the primary reason why I continue to have my vehicles serviced at this lo go above and beyond... she is always professional and pleasant. Jillian is the primary reason why I continue to have my vehicles serviced at this location...KUDOS to her, SHE ROCKS! You all are privileged to have such an awesome employee More
Very customer friendly. Prompt service, on time pick Up. Extremely satisfied with the experience. Understandably, the hours a more constricted but the very very accomodating. Extremely satisfied with the experience. Understandably, the hours a more constricted but the very very accomodating. More
I'm always very happy with the service I receive when I go there! Even through this pandemic everyone was kind and very patient while still maintaining professionalism. go there! Even through this pandemic everyone was kind and very patient while still maintaining professionalism. More
Outstanding service outstanding lease manager.good selection of in stock vehicles service department completed a recent repair on time vehicle was washed and sanitized when done selection of in stock vehicles service department completed a recent repair on time vehicle was washed and sanitized when done More
I love my car but I can’t help feel negatively about this dealer. I made an appointment with Lindsey only to learn she doesn’t work there and is only online to get people in the door. Right there I felt de dealer. I made an appointment with Lindsey only to learn she doesn’t work there and is only online to get people in the door. Right there I felt deceived. On line price that was quoted by Lindsey was not honored if you use their financing and they change the deal pricing in the contact with out telling you and my car had vin etch and auto butler on it and they charged me extra for that even thought I was told it was included in my internet price. The next day when I reviewed the contract and noticed these things I called the dealer manager with no call back. I can’t help feeling I was tricked into a different deal than I went there for. My advise look over your deal several times before signing anything. More
Sutton Dealership is excellent in their service department. Melissa is the reason I come back to Sutton and I would recommend it to others. Great department. Melissa is the reason I come back to Sutton and I would recommend it to others. Great More



