Sutton Ford

Review of vehicle purchase Chatman was professional, pleaseant and helpful. LaToyta was also pleasant and very efficient at processing the paperwork. It would have been nice ( Chatman was professional, pleaseant and helpful. LaToyta was also pleasant and very efficient at processing the paperwork. It would have been nice (since we scheduled an appointment) if a sales person would have been assigned prior to our arrival. Also it doesn't appear the Fusion was thoroughly checked out because the audio system wasn't working and there were some minor flaws in the paint that need to be addressed. All things considered we had a good experience. More

Great service When there was a misunderstanding with my question, I was transferred to Melissa. Melissa was flexible and able to walk me right through the process e When there was a misunderstanding with my question, I was transferred to Melissa. Melissa was flexible and able to walk me right through the process every step of the way. Very happy with the outcome of the work done and the service provided. More

Wheres That COUPON Great service, but recieved the service coupon I'd been waiting and waiting for a few days after. Really wish I could still get credit!!!! Great service, but recieved the service coupon I'd been waiting and waiting for a few days after. Really wish I could still get credit!!!! More

Sevice Warranty Bad service- couldn’t fix truck that was under warranty. But, was able to go to another dealership and have it fixed under the warranty. Bad service- couldn’t fix truck that was under warranty. But, was able to go to another dealership and have it fixed under the warranty. More

Cleaning and detailing I was told it would take 5 hrs for my service. I had to call around to borrow someone's car to run errands. To only be called 1.5 hrs later because my I was told it would take 5 hrs for my service. I had to call around to borrow someone's car to run errands. To only be called 1.5 hrs later because my car was done. This was very inconvenient for me and others. More

Excellent service Overall great experience. Service time was great and Melissa was very helpful and knowledgeable in her job. Will return for any future service again i Overall great experience. Service time was great and Melissa was very helpful and knowledgeable in her job. Will return for any future service again if needed. More

Awesome experience!!!! Erik Buikema took great care of me. I drove 4 hours so I could deal with Erik at Sutton Ford. I knew he would fix it and be straight about what ne Erik Buikema took great care of me. I drove 4 hours so I could deal with Erik at Sutton Ford. I knew he would fix it and be straight about what needed to be fixed and not add on extra parts or labor. My local Ford dealera are not as honest and treat me as if i k ow nothing about cars. They have tried several times to overcharge but not at Sutton Ford. Sutton Ford had excellent service and was the best experience i have ever had with a Ford dealer. More

Good service I can depend on craftsmanship from your techs. Dave is the best keeps me informed on all points of service. Need to put back water bottles for custom I can depend on craftsmanship from your techs. Dave is the best keeps me informed on all points of service. Need to put back water bottles for customers More

Very inform and great service Very friendly service Very pleased with the work done on car Inform me of recall and took care the problem Price reasonable Love the auto Butle Very friendly service Very pleased with the work done on car Inform me of recall and took care the problem Price reasonable Love the auto Butler More

Excellent Customer Service We intended to buy a used vehicle but ended up getting a new 2018 EcoSport SES for a good deal. Karen, really listened and understood what we were lo We intended to buy a used vehicle but ended up getting a new 2018 EcoSport SES for a good deal. Karen, really listened and understood what we were looking for. She was very helpful in finding an SUV that fit our needs and had the features we wanted at the best possible price! Overall we are very happy with our shopping experience and with the excellent customer service! More