Sutton Ford

Service/butler service She listened and was very helpful and considerate. She took the time,the vehicle had to go in second time for the same thing plus the car cleaning She listened and was very helpful and considerate. She took the time,the vehicle had to go in second time for the same thing plus the car cleaning More

Excellent Service from Sutton I have hand had my Lincoln’s (4) serviced at Sutton for 13 years and have experienced consistent excellent service and professional and courteous inte I have hand had my Lincoln’s (4) serviced at Sutton for 13 years and have experienced consistent excellent service and professional and courteous interactions from the service manager and technicians. Always a pleasant experience and no surprises. More

Tremendous customer service! Erik Buikema provides tremendous customer service! And, he goes above and beyond what’s necessary to ensure that Customers are not just satisfied but Erik Buikema provides tremendous customer service! And, he goes above and beyond what’s necessary to ensure that Customers are not just satisfied but PLEASED. We had a text exchange, over a weekend, concerning my vehicle. And, he addressed all of my concerned and ⭕️ back to update me on the outcome of our exchange! More

They were able to fix my key problem when an outside locksm I enjoyed my time at ford and was truly pleased with the work that was done they were truly friendly and knowledgeable of the task at hand I enjoyed my time at ford and was truly pleased with the work that was done they were truly friendly and knowledgeable of the task at hand More

Made it right Was initially frustrated when I called - woman answered the phone and said I had to wait a week after I told her my car didn’t start and the doors wou Was initially frustrated when I called - woman answered the phone and said I had to wait a week after I told her my car didn’t start and the doors wouldn’t open. I called back and spoke with someone else and was able to get my car serviced within 24 hours. My experience here always varies depending on who helps you. Really wish it was more consistent. Glad the second person made it right. More

A great buying experience Anita was a pleasure to deal with. She was honest with me during all steps of the process. I was also impressed with her knowledge of the technical as Anita was a pleasure to deal with. She was honest with me during all steps of the process. I was also impressed with her knowledge of the technical aspects of the vehicle. LaToya was the most organized financial rep I have ever dealt with at a dealership. One of the forms printed slightly off line. When she saw it, she took the time to reprint it so all my documentation was clean. Aside from the great buying experience, the motivation to use the Sutton dealership was your service department. Jillian and Jamie have been great to work with in the fast lane. Again, always honest with information on repairs and wait times...… And, for the bigger repairs, Melissa has gone above and beyond to accommodate my needs,.. from having loaners available, to an instance a few years ago when I was pressed for time on a major repair. Service sells cars. More

The Works Everything was done expertly and I am very satisfied. I am usually satisfied with Quik Lane so this is no surprise. Requiring 25 words is unnecessary Everything was done expertly and I am very satisfied. I am usually satisfied with Quik Lane so this is no surprise. Requiring 25 words is unnecessary because my first sentence expressed my opinion but I had to add to it in order for it to be submitted. More

Very good experience Very good experience. Timely and efficient. I bring my vehicle here at least 98 % of the time. Service and care always on point. Would recommend. Very good experience. Timely and efficient. I bring my vehicle here at least 98 % of the time. Service and care always on point. Would recommend. More

amazing service The customer service reps were very nice and attentive to my needs. Glad I was able to be helped. I had a nail in my tire and they were able to repair The customer service reps were very nice and attentive to my needs. Glad I was able to be helped. I had a nail in my tire and they were able to repair it. More

Easy to deal with. These folks are friendly and fix what needs fixing. They'll let you know if they find other problems, leaving it to the customer if anything else shou These folks are friendly and fix what needs fixing. They'll let you know if they find other problems, leaving it to the customer if anything else should be done. More