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Sutton Ford
Matteson, IL
4,494 Reviews
Sutton Ford in Matteson, IL, also serving Chicago Heights, IL and Park Forest, IL is proud to be an automotive leader in our area. Since opening our doors, Sutton Ford has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible.
If you would like financing options and you are in the market to purchase a new Ford or used car or truck, we will provide assistance to help you find financing options that fit your needs! Whether you have bad credit, no credit, or are a first time car buyer, you can trust that Sutton Ford will get you into the car or truck you choose with professionalism and attention to your needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 4,494 reviews
March 15, 2023
Friendly, knowledgeable not pushy. A pleasure to do business with. I would refer friends and family. A pleasure to do business with. I would refer friends and family. More
by gclark8284
Verified Customer
March 13, 2023
Excellent service from all who assisted me. Jillian was the beginning of this service for my car. Jillian was the beginning of this service for my car. More
by ron4846
Employees Worked With
March 10, 2023
I truly love this dealer and its employees, they treat you like family ( in a good way). They are respectful and courteous, the prices are fair and the wait time is excellent. you like family ( in a good way). They are respectful and courteous, the prices are fair and the wait time is excellent. More
by Dyb3611
March 10, 2023
Jessica the Service Attendant was very attentive to my Service needs. The service man serving my car was very professional, direct and in compliance providing satisfaction with a job well done. Service needs. The service man serving my car was very professional, direct and in compliance providing satisfaction with a job well done. More
by payne178
Employees Worked With
Jessica Harris
March 09, 2023
Hello All and beware, First and foremost, I go into the dealership to purchase a vehicle and everyone is standing around and talking and on their cell phones. Secondly, when i walked in i was supposed the dealership to purchase a vehicle and everyone is standing around and talking and on their cell phones. Secondly, when i walked in i was supposed to meet with a specific salesman since we spoke and they stated they will be there, hence why i went. Upon arriving, that person was not there and told someone else to help me who did not want to be there in the 1st place. This salesperson was extremely rude, unprofessional and had several racist remarks. Also, while they ran my credit and we were discussing the info about the vehicle the manager comes and takes the keys of the vehicle that i ALREADY STARTED PAPERWORK on and said you didn't buy it I'm showing it to my customers. Long story short, i ended up purchasing this vehicle because at the time my back was against the wall and i ran out of time. These people didn't want to even put $1 worth of gas in it let alone come off a dollar off the price after everything they put me thru. If i EVER have to purchase another vehicle EVER, it will be cash and on the street regardless of price. THEE WORST DEALERSHIP AND SALES STAFF I HAVE EVER ENCOUNTERED. Also, let me just say this was 17th car purchase in my lifetime and again thee WORST. I was better off going to the dealers on western at least we both know they would have been ring to cheat me but it would expected unlike SUTTON FORD WHICH IS WORSE. WORST EXPERIENCE AND WORST STAFF EVER BY FAR! More
by Amenk123
Employees Worked With
Mark, matt monix, chuck Yzaguirre, Anthony Sporando, Anthony Taylor, Abe Ascencio
March 09, 2023
Professional. Honest. Fantasia Bates...awesome salesperson. Will recommend to anyone looking for good car from good people. Honest. Fantasia Bates...awesome salesperson. Will recommend to anyone looking for good car from good people. More
by jsage.wsc
Employees Worked With
Fantasia Bates, Brittani Ashley Culpepper
March 09, 2023
Nate Sutton Ford is a local black owned business. It is within the neighborhood. Sadly prices have gone up on everything. They wanted to sell me replacement parts. Maybe for every ten oil changes yo It is within the neighborhood. Sadly prices have gone up on everything. They wanted to sell me replacement parts. Maybe for every ten oil changes you get one free? More
by jeffpow246
Employees Worked With
Cree Lyons, Eric Eric
March 09, 2023
I went for a specific reason, I informed the staff and expected the mechanic to be on the same page. He was not. Instead it took him 5 hours to confirm what I already had said was the issue. If mechanics expected the mechanic to be on the same page. He was not. Instead it took him 5 hours to confirm what I already had said was the issue. If mechanics will not listen to the customer then what is the point of going? He kept my vehicle an extra day due to his failure to listen and pre order the part. Which caused me to miss work for a day. Kind of inconsiderate. More
by jasmin.white724
Employees Worked With
Jessica
