Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Sutton Ford
Matteson, IL
4,494 Reviews
Sutton Ford in Matteson, IL, also serving Chicago Heights, IL and Park Forest, IL is proud to be an automotive leader in our area. Since opening our doors, Sutton Ford has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible.
If you would like financing options and you are in the market to purchase a new Ford or used car or truck, we will provide assistance to help you find financing options that fit your needs! Whether you have bad credit, no credit, or are a first time car buyer, you can trust that Sutton Ford will get you into the car or truck you choose with professionalism and attention to your needs.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 4,494 reviews
February 16, 2023
I had a very quick and efficient visit. Everyone treated me nicely and handled problems like they were nothing. Everyone treated me nicely and handled problems like they were nothing. More
by meeksda
Verified CustomerEmployees Worked With
Other Employees :
Randy Mohrbach, Cree Lyons, Eric Eric
February 15, 2023
I scheduled an appointment for 9 AM for an oil change and to check my windshield wiper pump. I arrived 15 minutes prior to my appointment and the service clerk told me that they could do the oil change but t to check my windshield wiper pump. I arrived 15 minutes prior to my appointment and the service clerk told me that they could do the oil change but that I would have to come back to get the windshield wiper pump looked at. I told them that I had approximately two hours to wait for my vehicle, and if they could look at the pump today that would be ideal. That’s the reason why I made the appointment. My car did not get taken back into the shop until 10:15 AM. I had a 9 AM appointment! I don’t understand why it took an hour and 15 minutes to get my car back. My windshield wiper pump did not get looked at at all. I had an appointment and in the notes of the appointment I stated what I needed looked at, so I do not understand why it was not done and why time was not allotted for an appointment I made. I am highly disappointed in the service I received, and then the amount of time it took to complete an oil change. More
by evans.jen1017
Employees Worked With
Jessica?
February 14, 2023
I like the work that was done on my car and everyone is very nice. very nice. More
by PEGGYBARBER1245
Employees Worked With
February 13, 2023
Head sales manager Derick Marshal very rude and unprofessional, tried talking to him and all he would do is talk over us and tell ask we were upset wasn’t much help. Half the time he would ignore o unprofessional, tried talking to him and all he would do is talk over us and tell ask we were upset wasn’t much help. Half the time he would ignore our questions or just continue to change his story to make us feel like we were in the wrong. More
by melissac_9
Employees Worked With
Derick Marshals , Cree Lyons
February 11, 2023
Everyone was nice and courtesy, I would recommend anyone there. They are always nice and courteous to me. there. They are always nice and courteous to me. More
by nette882000
February 10, 2023
Met all my needs at the time. Very friendly and helpful. Thank you so much. Very friendly and helpful. Thank you so much. More
by user1851
Employees Worked With
Other Employees :
Randy Mohrbach, Cree Lyons, Eric Eric
