Sutton Ford

Best dealer in south suburbs, friendly and they just go out of their way . No reason to go anywhere else . out of their way . No reason to go anywhere else . More

The staff is very very professional. Great customer service skills. Will be very pleased to refer us to go to Sutton Ford. Anita is awesome!!! Great customer service skills. Will be very pleased to refer us to go to Sutton Ford. Anita is awesome!!! More

This was a very unique experience from start to finish. The salesman who assisted me was very personable and professional. I even walked away with a better deal than I hoped for. Thank you eric and the ent The salesman who assisted me was very personable and professional. I even walked away with a better deal than I hoped for. Thank you eric and the entire Sutton ford team ! More

Jason was an awesome customer service representative. He makes sure all of my needs were met and ensure that I was satisfied completely He makes sure all of my needs were met and ensure that I was satisfied completely More

I had a poor service center experience. Not only did the service advisor over charge me which was refunded when I pointed it out. He also quoted me a price for repairing my seat that chang Not only did the service advisor over charge me which was refunded when I pointed it out. He also quoted me a price for repairing my seat that changed with out informing me or getting my approval. I noticed it upon pickup. Disappointing experience especially since I had recently purchased two 2022 escapes for our organization and directed our staff to only bring our fleet of cars here. I'm definitely rethinking that and reviewing all invoices we have gotten. More

Dealership is great the service manager is not. 1 2 3 4 5 6 7 1 2 3 4 5 6 7 More

Was not proactive in getting parts or checking work completed.. Had to get tires balance after strut replacement. Had to wait on camera knowing camera was out at the making of the appointment. completed.. Had to get tires balance after strut replacement. Had to wait on camera knowing camera was out at the making of the appointment. More

I think my advisor was Jessica doing my service maintenance on my truck I told her I had to be done by 1:45 and she had me out of there at 1:44 the truck was in perfect condition they said they cou maintenance on my truck I told her I had to be done by 1:45 and she had me out of there at 1:44 the truck was in perfect condition they said they could what they could do and they did what they said not like the other Ford dealerships in the area Jessica five stars I'd recommend them anytime More

Long time customer not happy with last service call. Went in for the works oil change and got stiffed on tire rotation. Said I needed to buy all new lug nuts because mine were "swollen". At a cost of $ Went in for the works oil change and got stiffed on tire rotation. Said I needed to buy all new lug nuts because mine were "swollen". At a cost of $360.00 for 20 new nuts before they could rotate tires. What a laugh! More

Sales manager yelled at me because I was calling his service part manager too much told me to apologize, I said I’m not gonna apologize to nobody. I just bought a car from you for almost 23,000 and you service part manager too much told me to apologize, I said I’m not gonna apologize to nobody. I just bought a car from you for almost 23,000 and you want me to leave out the lot without a jack or spare tire. Finally got a jack & donut rusted old. Worst experience I’ve ever had in my 62 years. I would never recommend Sutton Ford to no one!!!!!! Further more the Sales manager needs to apologize to me More