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Sutton Ford

Matteson, IL

4.4
4,494 Reviews
Sutton Ford in Matteson, IL, also serving Chicago Heights, IL and Park Forest, IL is proud to be an automotive leader in our area. Since opening our doors, Sutton Ford has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible. If you would like financing options and you are in the market to purchase a new Ford or used car or truck, we will provide assistance to help you find financing options that fit your needs! Whether you have bad credit, no credit, or are a first time car buyer, you can trust that Sutton Ford will get you into the car or truck you choose with professionalism and attention to your needs.
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21315 Central Avenue

Matteson, IL

60443

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Showing 4,494 reviews

September 01, 2022

They sure love o call me and question me about the title of my trade-in, even after I'd already mailed it to them. But do you think I could get a call back or an email back when I left my iPass in my tr More

by caseyrobbins
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Miguel Vera
Sep 01, 2022 -

Sutton Ford responded

Hi Casey, I just left you a message to give me a call so I can help rectify the situation. Thanks, Matt

Sep 01, 2022 -

caseyrobbins responded

i already reported it as lost, and got a new one. thanks for nothing.

August 30, 2022

Simply the best that's all I have to say at this time, Thank you 😊 More

by ROBERSONLOUELLA33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Eric
Sep 30, 2022 -

Sutton Ford responded

Hi, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

August 29, 2022

Jessica Harris was great. Julius the driver was great. The Auto Butler is having my vehicle looking brand new. The inspection determined I didn’t need the recall work. So I go More

by millionmiler33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Harris , chuck Yzaguirre
Sep 30, 2022 -

Sutton Ford responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sutton Ford Inc.! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Sep 30, 2022 -

millionmiler33 responded

Thank you for such great service.

August 29, 2022

So pleaseed with the repair service last week. Erik and Freddie were so great!! Very pleased customer again ! More

by kuwiley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : ERIK and Freddie
Sep 30, 2022 -

Sutton Ford responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sutton Ford Inc.! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 29, 2022

I drove two hours to buy my car and within 4 weeks of owning it it had broken down.. it’s now at a repair shop & I have been told it has a bad transmission & bad radiator. I’ve tried contacting the deale More

by jesselynne11
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Anthony Taylor
August 28, 2022

Was extremely professional, told me upfront what the problem was and scheduled the repair. Happy with the service More

by teresaciscato
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Eric Eric
Sep 30, 2022 -

Sutton Ford responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If there is anything else we can do to assist you, please let us know! Take care!

August 27, 2022

Z was really helpful and very informative. Quick and easy to the point. She also worked with my no credit to get me into the car I wanted. More

by Leiaira
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
LaToyta McDonald
Sep 30, 2022 -

Sutton Ford responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

August 26, 2022

Erik always takes care of me! As a college student, ya’ll pricey but I love the staff. More

by KW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Eric
Sep 30, 2022 -

Sutton Ford responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

August 25, 2022

When servicing customers cars please reset vehicle dashboard that would help the customer out lik myself thank you More

by mckinneyd17122
Recommend Dealer
Yes
Employees Worked With
Eric Eric
Sep 30, 2022 -

Sutton Ford responded

Hi, thank you for sharing this recent experience with us. Please give us a call at (708) 720-8125 and we will do our best to make this better. We hope to hear from you soon.

August 25, 2022

I always take my car to Sutton Ford for service. I always receive excellent customer services. More

by Mamie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2022 -

Sutton Ford responded

Hi Mamie, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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