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Sutton Ford - Service Center

Matteson, IL

4.4
3,260 Reviews

3,260 Reviews of Sutton Ford - Service Center

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April 18, 2022

My experience is always great. Always friendly, helpful and very concerned. The staff is awesome. More

by george.caver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Eric
April 18, 2022

I always enjoy the time I spend at the dealership every one is very friendly I definitely will come back More

by carolynrw12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Eric
April 18, 2022

The staff are very friendly & helpful & polite to the customers. The staff is also knowledgeable of their work. More

by pointergretchen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 18, 2022

My impression of this dealership is this was a very caring and professional operation. In my personal case Melissa LeBran could not have done a better job in getting my vehicle returned to me in a prof More

by 703ord
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Sutton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa LeBran, LaToyta McDonald, Mike Semik
April 16, 2022

Sometimes nice people to do business with aren’t nice. That’s why I pass a ford dealership 1 minute from my house to come to Sutton ford. Always great work and great employees. More

by Tslager07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure
April 16, 2022

Sutton ford team members are the greatest. They serviced my truck with professional and quality service. The technician kept me informed of everything he was doing and made additional service More

by WMOSBY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Mohrbach, Cree Lyons, Eric Eric
April 15, 2022

Great service for my 2013 Taurus Sho! I know that my car is in excellent hands and I trust that a thorough and complete oil change with tire rotation is complete! More

by Happily Retired
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 15, 2022

I have to take my vehicle back to be serviced three times before they got the problem correct. This was very inconvenient. More

by TYMAC85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2022 -

Sutton Ford responded

We apologize for the inconvenience and we hope we rectified it and can regain your trust.

April 15, 2022

I was not sure of recommendations. Car is not driven much so rust on the rotors is expected. Shocks on the hood weak would be determined if the hood had to be held up . My hood stay More

by colemandee
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 14, 2022

Melissa made my experience at the dealership painless. She is a true professional, fast and friendly service. Great job. More

by burnsstephen78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
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