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Sutton Ford - Service Center

Matteson, IL

4.4
3,260 Reviews

3,260 Reviews of Sutton Ford - Service Center

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April 11, 2022

The service department did an amazing job taking care of my recalls. They were all very helpful. More

by Tony
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't remember names
April 11, 2022

Customer service excellent. Ms. Jessica instrumental making sure all my concerns and issues were addressed and completed on a timely basis. More

by Eddie mosby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
MISS JISSICA
April 11, 2022

My Serv Rep, Jillian provided me with very professional and friendly customer service.incuding updates and options. More

by kenyamorrison
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 11, 2022

I like the service, I like the workers they are well manner and very helpful More

by Jilladams30
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2022 -

Jilladams30 responded

I like the service, I like the workers they are well

April 11, 2022

Jill took care of all the needs on my son’s truck when I was there for service! She even asked if I wanted a wash. More

by Paul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 10, 2022

Great service I got my car returned in a timely manner Repair service was priced fairly they let me know all the charges before services did have one problem I signed up for a dignify card for service r More

by VROBERSONSR1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cree Lyons, Eric Eric
April 09, 2022

I wouldn't take my car anywhere else to be serviced. Sutton Ford is always so friendly and courteous and gets the job done right the first time. More

by lakenia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 09, 2022

Horrible customer service in the service area and the management team. It has been a horrible experience owning a my first and last ford . I’m actually in the process of trading it off. More

by KIM.PUGH1979
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nate Sutton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Semik, Eric Eric
Apr 11, 2022 -

Sutton Ford responded

Ms. Pugh, we apologize for this experience. We have tried to assist. Have you opened a case with Ford Motor Company?

Apr 11, 2022 -

KIM.PUGH1979 responded

Yes I have opened a case with ford. Also there have never been any help never. Can you tell me when someone anyone from the Sutton Gordy dealership has helped or even responded to any calls or emails?

April 08, 2022

Great dealership with very nice employees. They get the work done on your vehicle fast and efficient. I highly recommend Sutton Ford. More

by kris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Harris
April 08, 2022

This dealership is wonderful and everyone I’ve worked with has been very professional. I will continue to use their service department and quick lane. Thanks Sutton Ford !! More

by I_teach_HS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica
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